Inorder to keep our prices low, we only offer communication by email and LiveChat.
Our company policy is that no one is able to visit our office or data center.
We offer technical support 24 hours a day, 7 days a week, 365 days a year.
No, our Billing Department and Sales Department is open Monday- Friday 8am-5:00pm.
Generally, we respond in 2-4 hours; however, if you email the Billing Department and Sales Department near closing time, expect your email to be replied the next business day.
Our Technical Department is open 24 hours a day, 7 days a week, 365 days a year, including holidays. However, expect delays from replies from correspondences from the Billing Department and Sales Department during holiday seasons.
Dallas, Texas USA
Yes. You can test our network speed from 100MB File. Test IP: 18.104.22.168.
30 days money back guarantee for shared hosting plan, reseller hosting plan and Hyper-V/VPS servers.
Yes, we offer 99.99% up time guarantee for our network and all our servers.
The delivery time for VPS server is 4 hours and dedicated server is 48 to 72 hours.
All IRC is strictly forbidden on our network. Any host found running either a IRC client or server will face suspension and possible cancellation of services.
We blocked TCP 25, 53, 139 and 445 for free vps plans. All ports are open for other plans.
You must get the Windows Server 2012/2008 license from us. You can install any other legal software (including SQL Server) in your dedicated server.
Currently we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, Paypal, Wire Transfer and Check. If using a non-instant form of payment, creation of your account will be delayed until payment clears.
Please login to our customer billing center at https://clients.databasemart.com/ and click on "My Invoices"to view all your invoices.