Technical Questions

For security, we do not provide passwords via chat. Retrieve it in your control panel: https://console.databasemart.com. Navigate to the corresponding server, click Manage, and view the login credentials under the Overview section.

Windows: Modify the registry and update Windows Firewall. See our RDP security guide at https://www.databasemart.com/kb/change-the-rdp-port-on-windows.

Linux: Follow our blog guide on changing the SSH port at https://www.databasemart.com/blog/how-to-change-the-ssh-port.

Yes, we recommend Duo Security for MFA (Multi-Factor Authentication) on RDP to add an extra security layer.

To change your profile name, please log in to your account at https://console.databasemart.com. Once logged in, go to the Account section, then navigate to Account Information. There, you’ll see your current profile name—click on it to edit, enter your new desired name, and click Update to save the changes.

Regarding how to check the new password in the client area: Log in to https://console.databasemart.com/, locate the corresponding Package (server), click Manage, go to the Overview section, find the Login Password option, and click the small eye icon next to it to view the full password. For more information, please refer to: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx#.

You can confirm your server password through the client panel. Please refer to the following guide for detailed steps: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx. If the password shown in the panel does not work, you may try resetting it using the password reset function in the client panel. Please note that Dedicated Servers do not support password changes via the panel.

You can power on your server by logging into the Control Panel and navigating to Virtual Servers → Server Management. From there, you can start your server.

On our Ubuntu servers, the default user is “administrator”, and the root account is disabled by default for security reasons. If you need direct root access, our support team can enable the root account for you upon request.

Regarding your item not showing in the dashboard, please try refreshing the dashboard or logging out and back in. If you want to see cancelled services, check the Service Status and make sure the “Cancelled” option is selected.

you can change the MS SQL sa password by following the steps in this guide: https://trimech.com/how-to-change-your-sql-sa-account-password/ The article walks you through the process clearly and step by step.

Control panel uptime shows the platform-level runtime, which does not reset when you restart or reset the VPS. Only a full power off and start will reset the platform uptime.
To see the real OS-level uptime, please check inside your VPS:
Windows: Task Manager → Performance → CPU → Uptime
Linux: Bash CMD: uptime or who -b

Port 1433 is blocked externally for security as it is a high-risk port frequently targeted by malicious attacks. Please use a custom port or contact us to request a firewall exception.

For security reasons, the following TCP ports are blocked on our network: 135–139, 427, 445, 593, 1024–1030, 1080, 1363–1377, 3128, 8888, 9999, 5985, 389, 4444, 3333, 14444, 33333, 2222 and 22222.

Yes, port 2222 is on our list of blocked TCP/IP ports for security purposes. We recommend changing the port used by your service or application to a different, unblocked port.

Log into your server to configure the Windows Firewall. Follow our guides for opening ports, blocking IPs, or restricting RDP access.

Open ports: https://www.databasemart.com/kb/check-open-ports-on-windows
Block IPs: https://www.databasemart.com/kb/how-to-block-ip-in-windows-firewall
Restrict RDP access scope: https://www.databasemart.com/kb/restrict-rdp-access-scope

You can open ports in Windows Firewall refer to the link at https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx.

Yes, you can set a PTR (Reverse DNS) record for most IP addresses provided by our service. Some IP ranges cannot have PTR records added, including:
1> 77.xxx.xxx.xxx
2> 93.xxx.xxx.xxx
3> 83.xxx.xxx.xxx
4> 155.xxx.xxx.xxx
5> 38.xxx.xxx.xxx.
If your IP is outside these ranges, you can request a PTR record by providing the desired value. Our team will add it for you.

Port 25 is open and available on our servers for sending emails. The sending rate is limited to a maximum of 28 emails per minute. To protect the network, any server causing IP abuse or spam-related issues may be suspended immediately.

For dedicated IP servers: Port 25 is open and ready to use. Ensure that your Windows firewall allows traffic on this port.
For shared IP servers: Port 25 is not available and cannot be used.

All IPs are static US IPs from data centers. Changing location or change IP dynamically is not supported.

Likely your server IP was temporarily blocked by the firewall due to high outbound connections. To resolve this, contact support to whitelist the IP

PTR records can only be added by us. Contact the support, provide the desired record, and we’ll configure it.

Our current limit is 28 emails per minute.

This usually happens when your VPS IP is temporarily blocked by our firewall. If the server makes too many outbound connections in a short time, the firewall may blacklist the IP. Remote Desktop will still work, but web browsers may not access the Internet until the IP is removed from the blacklist. To resolve this, we will remove your IP from the blacklist and add it to the firewall whitelist to prevent future occurrences.
If the issue persists, please contact support.

Our servers provide unlimited total bandwidth. The “100 Mbps” refers to the connection speed, not a monthly data limit. For example, the Advanced Linux VPS plan offers a 500 Mbps bandwidth speed.

We do not apply any protection, connection limits, or timeouts specifically to your server or IP. However, for security and to prevent abuse (e.g., malware, brute-force attacks, or crypto-mining), some well-known high-risk ports are blocked by default.

Yes, you can use a proxy on your server, but only if the server has a dedicated IP address. If you need assistance setting up a proxy or confirming IP eligibility, please contact our support team.

Opening a port in Windows Firewall allows traffic through the server’s internal firewall, but network-level firewalls may also block the port.
To ensure the port is accessible externally:
1> Confirm the port is open in both Windows Firewall and the data center/network firewall.
2> If you still cannot access the VPS, contact support to verify or open the port on the network firewall.
For detailed instructions on opening ports in Windows Firewall, please see our guide: https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx

If you’re using a Shared IP in windows desktop plan, we recommend adding a Dedicated IP ($2/month) to allow external access. If you’re using a Shared IP in linux plan, you can configure your port mapping in your client pannel. If you already have a Dedicated IP and it’s still not working, please contact us with human agent so we can investigate further.

A shared IPv4 address for windows desktop is an IP that is used by multiple VPS instances on the same server. Shared IPs are included by default in certain plans.
Limitations:
1> Not suitable for hosting websites
2> Cannot reliably connect to external databases
3> Not recommended for creating or using proxies
4> May cause issues with some forex or trading applications
5> Certain external ports may be inaccessible.

Linux Shared IP is a VPS solution where multiple virtual servers share a single public IP address, each VPS only has a private internal IP and is exposed to the internet through port forwarding for TCP services and domain-based reverse proxy for web traffic, allowing users to run applications like a normal VPS but without a dedicated public IP.

You can connect to your VPS using SSH with the format ssh root@SharedIP -p PORT, where SharedIP is the assigned shared public IP and PORT is the unique port mapped to your VPS’s SSH service through NAT on the host node.

To host a website, you need to run a web server inside your VPS listening on port 80, then point your domain’s DNS A record to the shared IP, and configure your website on your client pannel. After that the system will automatically create routing rules and forward HTTP/HTTPS requests to your VPS.

Yes, you just need to configure your website's SSL on your client pannel networking page. You can use your own SSL certificate or using Let’s Encrypt certificate. If you use Let's Encrypt, the system will automatically issues SSL certificates, performs domain validation, enables HTTPS, and renews certificates before expiration.

You should verify that your domain is correctly pointing to the shared IP, your web service inside the VPS is running and listening on port 80, and there are no firewall rules blocking the traffic

Yes, you can run services such as MySQL, PostgreSQL, Redis, or custom applications, and access them externally via the shared IP combined with the assigned port mapping. You just need to configure the port mapping on your client pannel networking page.

If you do not have a domain name, you can still access your website by using a temporary URL provided by the system, simply click “Add Domain” in the control panel, enter any domain name, and enable the “Enable A Temporary URL” option, the system will automatically generate a publicly accessible HTTPS URL for your VPS, and you need to make sure the Port field matches the port where your web service is running inside the server.

To access services like databases or custom applications externally, go to the Networking page and open Port Mapping Management, you will see an existing default rule that maps a public port to your VPS internal port 22 for SSH access, you can click “Add Port Mapping” to create additional mappings, and when adding a new rule, make sure the corresponding service inside your VPS is already running and listening on the target port, otherwise the connection will fail.

To improve the security of your Windows server, you may refer to the guide at the following link:https://www.databasemart.com/kb/secure-a-windows-server Following these recommendations can help protect your server and maintain a secure environment.

To secure a Linux server, here are the basic recommended steps:1.Update the system regularly 2.Change the default SSH port & disable root login 3.Use strong passwords or SSH key authentication 4.Enable a firewall 5.Install Fail2Ban 6.Disable unnecessary services 7.Regular backups

Yes! You can host your own email service on our VPS, and port 25 is open.To keep everything running smoothly, we limit sending to 28 emails per minute. This helps prevent abuse and ensures reliable delivery.Just be aware: if your server sends spam or triggers abuse rules, we may need to temporarily pause your service to protect all users.

VPS Users: Please submit a disk add-on request via live chat or ticket.
Dedicated Server Users: Cannot expand existing disk; but you can contact us to add a new disk to increase storage.

This is a known display issue in virtual environments. Actual storage is SSD/NVMe; your server performance will not be affected.

VPS hosting does not include RAID by default. If RAID is required, we recommend considering our dedicated server.

Unfortunately, the Windows VPS plan does not support additional disk space. If you need more storage, we recommend a Dedicated Server, which offers higher performance and flexible disk configurations.
Explore our dedicated server options here: https://www.databasemart.com/dedicated-hosting.

A shared firewall is used by 2-7 users who share a single Cisco ASA 5520 firewall, including shared bandwidth. It does not have superuser privileges, and advanced configurations may require contacting our support staff.
In contrast, a dedicated firewall allocates one user to a Cisco ASA 5520/5525 firewall, providing superuser access for independent and personalized configurations, such as firewall rules and VPN settings.

Yes, you can partition the disks yourself or contact technical support for assistance.

We can reinstall your OS. This wipes all data. Confirm via email from your registered account.

If you need to change the operating system, please contact our Support Team, and we will assist you with the process. Before changing the OS, make sure to back up all your data, as changing the operating system will erase all existing data on the server.

We do not recommend in-place upgrades as they may cause stability and compatibility issues. We advise backing up your data and performing a fresh installation of the new OS version.
If you need help, contact us via a ticket.

Unfortunately, your current VPS cannot be directly upgraded to a dedicated server. You must request a dedicated server and migrate data manually.

This means the current host server lacks the resources for your upgrade. To reslove it, we can migrate your VPS to a new host (IP changes) or you can purchase a new server.

Dedicated servers with the management plan and VPS hosting undergo regular maintenance twice a year, including tasks such as installing Windows updates and checking for hardware issues. The maintenance schedule is not fixed, but we will notify you via email two weeks in advance if there are upcoming maintenance tasks.

Yes, you can transfer your VPS to another DatabaseMart account. Just provide the email address of the target account, and the support team can process the transfer for you.

The default resolution of a Windows VPS is 1024 x 768. However, the actual resolution may also depend on the settings configured in your RDP client.

Shutting down the server will power it off and stop all applications; if you want your applications to keep running, simply close the RDP window by clicking the “X” button instead of shutting down.

Regarding degrade the OS, it is not possible to directly downgrade from Windows Server 2025 to 2019. However, you can perform a reinstallation of the server with Windows Server 2019 if you prefer.
If you’d like assistance with checking the resources or performing a reinstallation, please submit a support ticket and our team will help you further.

Yes, you can pause or delay Windows updates on your Windows Server VPS. Our guide provides instructions on how to manage and temporarily disable the Windows Update function safely.
For detailed steps, please refer to: https://www.databasemart.com/blog/how-to-delay-windows-system-updates

Yes, server resource overload can be addressed by upgrading your server to increase CPU cores, memory, or other resources.
VPS upgrades: Will not result in data loss. Instructions for upgrading are available in our VPS guide.
Dedicated server upgrades: Usually provide a new server with the increased resources.
For more details, please refer to our guide: https://www.databasemart.com/doc/vps-hosting-quickstart

Deployment time depends on the product type:
VPS: Usually deployed within 5–10 minutes.
Dedicated Servers: Typically deployed within 30 minutes to 2 hours.
If the selected dedicated server configuration is temporarily out of stock, deployment may take 24–48 hours. In such cases, customers will be notified promptly about the delay and next steps.

You can reboot your server from the Client Panel by using the options under Server Management. Please refer to the following link for guidance:https://prnt.sc/p-45jEOtp7rA

You can reinstall your VPS via Client Panel → Server Management → Reinstall.Screenshot: https://prnt.sc/3pLWRTx3ddol

Yes, you can switch to a different VPS. Please contact us to calculate the price difference for the replacement. If you need to migrate your data, we can provide 3 free days to help you transfer from the old server to the new one.

Please check the following:1> DNS settings – Ensure your domain’s MX, SPF, DKIM, and DMARC records are updated to point to the new server.2> Email client configuration – If using Outlook, Thunderbird, or other clients, verify IMAP/POP3 and SMTP addresses, ports, and SSL/TLS settings.3> Migration status – Make sure the migration is complete and old emails have synced to the new server.4> Firewall/ports – Ensure the server ports for IMAP/POP3/SMTP are open.It’s recommended to first log in via Webmail to test sending/receiving. Contact our support and provide any error messages you encounter for further troubleshooting.

To set up MailEnable for your domains, you need to add a mail domain (PostOffice) and then create email accounts for users. For a step-by-step guide, please refer to our tutorial: [How to Add Domain and Create New Email Account in MailEnable](https://www.databasemart.com/kb/add-domain-and-email-i-mailenable).

If your database was accidentally deleted, recovery options depend on whether you have a backup available. For VPS users, we typically retain the most recent backup for about one month. Dedicated servers do not include backups by default unless you have purchased the BFW backup service. You can contact our support to restore the backup for you.If you have a database backup, you can restore your database using SQL Server Management Studio (SSMS). Please refer to our restoration guide: [How to Restore a Backup of Database in SSMS](https://www.databasemart.com/kb/restore-a-backup-of-database-in-ssms). If you do not have a backup service or a recent backup, unfortunately, we may not be able to recover the deleted database.

IP address changes depend on the service type and availability:Dedicated Server:The IP is usually fixed and cannot be changed directly. A new IP may require ordering an additional IP or replace the server. Please contact our support for further actions.VPS services:In most cases,you can change the vps ip by reinstalling or migrating to a new host with a different IP. You can ordering an additional IP as well. Please contact our support for further actions.

By default, we have reclaimed a part of unused memory from VMs that remain idle most of the time. The RAM will automatically increase as your server needs it. This does not affect the running speed of your server. If you need further assistance regarding the memory, please contact us at [support@databasemart.com].

For Windows Server VPS, any additional disk space purchased will be added to Drive C by default, so it will increase the available space on your system drive.For Dedicated Servers, additional storage cannot be merged into Drive C. The extra disk space will instead be provisioned as a separate independent drive, which can be used as an additional data disk.

If your previous server was canceled due to missed renewal or overdue payment, restoration may be possible:-For VPS: You can try to restore it directly by logging into your account panel at [https://console.databasemart.com](https://console.databasemart.com), selecting the canceled service, and clicking the Restore button. If you do not see this option, please contact our Billing team for further assistance.- For Dedicated Servers or other services: Please contact our Billing team first to check if restoration is possible. We will guide you through the process if restoration is available.

Please click the X button at the top of the VPS window to close it, instead of signing out, to avoid terminating the session.

You can switch users from administrator to root using the command .

The Windows server allows 2 users to connect to the server at the same time by default. If you want your server to allow more users to connect to your VPS at the same time, you can buy and install CAL license in it.Regarding to the printer issue, you can get more detailed information at https://portal.databasemart.com/kb/a196/how-do-i-print-to-my-local-printers-from-my-vps-printer-redirection.aspx

The Windows server allows 2 users to connect to the server at the same time by default. If you want your server to allow more users to connect to your VPS at the same time, you can buy and install CAL license in it.

Sorry, due to policy reasons, we generally do not support changing the IP address of the server.

Since Windows and Linux are different operating systems, the VPS cannot be directly converted. A new order will need to be placed for the Linux VPS. Once the new order is completed, our billing team will calculate the remaining unused time on your current Windows VPS and issue a prorated credit to your account balance. Please let me know once you’ve placed the new order, and we’ll assist you with the transition.

The default resolution of our Windows VPS is 1024 x 768. The available RDP resolutions depend on both the server's display settings and your RDP client. If 1360x768 is not available in your current RDP session, unfortunately, we do not support custom resolutions beyond those provided by the system. You may try adjusting the display settings within your RDP client or use the closest available resolution.For further assistance, please submit a ticket through https://console.databasemart.com and our support team will help you.

Windows: Access our Windows servers using Remote Desktop Protocol (RDP). Refer to guidance at https://www.databasemart.com/blog/connect-to-windows-servers-remotely
Linux: Access Linux servers using SSH (Secure Shell). Refer to guidance at https://www.databasemart.com/blog/connect-to-linux-servers-remotely.

This issue is typically caused by the Remote Desktop Service being unresponsive. For the “Please wait” login issue, the fastest and most effective solution is to restart the server via Client Panel → Server Management.If a reboot should be avoided, please refer to the troubleshooting guide from Databasemart:https://www.databasemart.com/blog/fix-rdp-please-wait-issue

Our VPS does not support KVM/IPMI consoles. Our dedicated servers support IPMI. If you have a dedicated server, we can create an IPMI account for you, but we require your local IP address first.

We currently do not support custom ISO for VPS servers. To use your own ISO, you must consider our dedicated servers.

Our Windows VPS allows up to two simultaneous RDP sessions. For additional users, please purchase Microsoft RDS.

VT mode is enabled by default on all dedicated servers. To change other BIOS settings, you can use the IPMI interface.

Yes, servers with a dedicated IP can support third-party VPN software. Please note that some VPNs may disrupt RDP connections. To prevent this, ensure the VPN and firewall are configured to allow RDP access after the VPN is active.

To connect via RDP from your mobile device, please follow this guide: https://www.databasemart.com/blog/connect-to-windows-servers-remotely#mobile

No, our Linux VPS service does not provide a built-in web console. You can access and manage your server using a standard SSH client, such as: PuTTY (Windows), MobaXterm (Windows), Terminal app (macOS/Linux).

While IPv6 proxies are supported by many websites, not all destinations are IPv6-ready. Some targets remain IPv4-only, which means connections will fail if you rely solely on an IPv6 proxy. For this reason, we generally recommend adding a dedicated IPv4 address alongside IPv6 if you plan to use proxies, ensuring full compatibility.

Regarding the problem unable to connect to the internet. Please try restarting your VPS and checking any firewall settings that might block outgoing traffic. If it still cannot connect, please submit a support ticket so our team can investigate the network from our side.

Regarding your server is restarting randomly. This can be caused by high resource usage, software errors, or hardware issues. Please check your server logs for any error messages and monitor CPU, memory, and disk usage and submit a support ticket so our team can investigate and assist further.

To reboot your VPS, please log in to your control panel at https://console.databasemart.com and use the reboot option for your VPS. If you encounter any issues during the process, feel free to contact us for further assistance.

You may refer to the KB here https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh for guidance on troubleshooting server connection issues via RDP or SSH. If you are unable to resolve the issue, please feel free to reach out to our support team for further assistance.

If you simply close the Remote Desktop (RDP) window (for example, by clicking the “X”), your Windows session will remain active in the background. This means your VPS will stay online and all running programs and processes will continue to operate normally. However, if you choose “Log off” from the Windows Start menu, your session will end and all programs associated with that session will be closed. This behavior is normal and expected for Windows Remote Desktop connections.

Unstable network connectivity can be caused by several factors, including network congestion, long physical distance between your location and the server, or local network issues.
To help diagnose the problem:
1> Check if the issue occurs from different networks or devices.
2> Using a VPN can help determine if the problem is related to your local network or routing.
3> Provide your server IP to support so they can check for any network issues on our side.

By default, Windows Server VPS supports up to two simultaneous administrative sessions. If you want to enable multiple Remote Desktop sessions or create additional RDP users, please refer to our guides:
1> How to enable multiple Remote Desktop sessions: https://portal.databasemart.com/kb/a220/how-to-enable-multiple-single-remote-desktop-sessions-in-windows-server.aspx.
2> How to create an RDP user: https://portal.databasemart.com/kb/a739/how-to-create-an-rdp-user-for-windows-server.aspx

Please try accessing your server by referring to the link at https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh

For security reasons, we’re sorry to inform you that port 1433 is disabled. If you need external access to your SQL Server, we recommend changing SQL Server to use a different port.

Please try restarting your server and check any firewall settings that might be blocking outbound traffic. If the issue persists and the server still cannot establish outbound connections, please submit a support ticket so our technical team can further investigate your network situation.

RDP VPS is a remote desktop server based on virtualization technology. It allows you to remotely connect to the server using the Remote Desktop Protocol (RDP), so you can run applications, manage files, install software, and perform office or business tasks as if you were using a local computer. Our Windows Desktop VPS comes with Windows pre-installed and provides full administrator privileges, enabling you to access your server at any time via RDP. For more details, please refer to our [VPS FAQ](https://www.databasemart.com/faq/product-questions/vps).

If your VPS keeps hanging even after multiple restarts, please check your server logs for any error messages and monitor CPU, memory, and disk usage, as high resource usage, software errors, or hardware issues can cause such problems. If the issue persists, please submit a support ticket so our team can investigate and assist further.

Please note that the password required to connect via AnyDesk is not the Windows Administrator password unless it has been specifically configured that way in AnyDesk settings.Kindly check the following: 1 Make sure “Unattended Access” is enabled in AnyDesk. 2 Confirm that the password set under Settings → Security → Unattended Access is correct. 3 Ensure your keyboard layout (e.g., English US) is correct when typing the password. 4 If the issue persists, please try reinstalling AnyDesk and setting a new unattended access password. If it is still not working, please provide us with a screenshot of the error message so we can further investigate.

If you want your applications to continue running after you close your RDP session, you can keep them running in the background — it just depends on how the programs are launched and how Windows is handling them. We have an article that explains this behavior and how to make sure your apps don’t exit when your RDP session ends:https://portal.databasemart.com/kb/a2426/why-my-game-or-streaming-exit-if-i-end-my-server-rdp-session.aspx

There could be several reasons why you cannot log in to your MT5 account on your VPS. Please try restarting your VPS and check if any firewall settings are blocking outgoing traffic. If the issue persists, you can refer to our troubleshooting guide for server connection issues via RDP or SSH: https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh. If you still cannot resolve the issue, please contact our support team for further assistance.

For servers experiencing slow performance, you can try the following:
1> Check system resources (CPU, memory, disk) for any high usage.
2> Compare network latency or bandwidth with your other server.
3> Make sure drivers, firmware, and system settings match your other server.
4> If it’s still slow after these checks, please submit a support ticket and our team will investigate further.

It means your VPS is allocated two virtual CPU cores from the physical server. This determines how many tasks your server can handle simultaneously and impacts overall performance.

Our servers use various Intel server CPUs, so the exact speed depends on the specific host your VPS is running on.

For those VPS plans without GPU do not support smooth video playback, which is especially noticeable during remote sessions. We recommend upgrading to a dedicated server that offers GPU support for optimal performance.

The server’s bandwidth specifies the maximum available speed. Actual speed depends on factors such as: Current load in the rack and shared bandwidth with other servers; Your local network conditions; Geographical distance between you and the server.

You may refer to the KB here https://portal.databasemart.com/kb/a582/my-server-is-slow-freezen.aspx for guidance on troubleshooting server slow issues via RDP or SSH. If you are unable to resolve the issue, please feel free to reach out to our support team for further assistance.

Our VPS uses dynamic memory management, which allocates RAM based on real-time system usage. This means the displayed memory may be less than the total memory purchased, but additional memory is automatically assigned as your server requires it. If you prefer all RAM to be fully allocated at all times, you can contact support to disable dynamic memory allocation for your VPS.

For servers experiencing slow performance, you can try the following:
1> Check system resources (CPU, memory, disk) for any high usage.
2> Compare network latency or bandwidth with your other server.
3> Make sure drivers, firmware, and system settings match your other server.
4> If it’s still slow after these checks, please submit a support ticket and our team will investigate further.

If your app is frozen or lagging badly, please check your server's system resources (CPU, memory, disk) for any high usage. You can also compare network latency or bandwidth with your other servers and ensure that drivers, firmware, and system settings are correctly configured. If the issue persists after these checks, please submit a support ticket so our team can investigate further. For detailed troubleshooting steps, you may refer to our KB article: [https://portal.databasemart.com/kb/a582/my-server-is-slow-freezen.aspx](https://portal.databasemart.com/kb/a582/my-server-is-slow-freezen.aspx).

To ensure your GPU is being used instead of the CPU, please check the following settings on your server: Open Windows Settings → Graphics settings. Add your application (or Parsec) if not listed. Set Graphics preference to High performance (this will prioritize your GPU). Restart the application to apply the changes. This should allow your tests to utilize the GPU.

Thank you for reporting the issue. To investigate the performance problem, we need more details about the server. Could you please provide the server IP address so that we can perform further checks and identify the cause of the slowness?

Yes, you have full admin access to manage the server.

No. RDP connections share the same system environment. We recommend purchasing separate VPS units or a dedicated server with virtualization to create independent VMs.

Linux VPS does not come with a graphical interface or RDP by default. We can install a GUI and XRDP service upon request.

We offer dedicated servers optimized for Android emulators. You can find detailed server options here: https://www.gpu-mart.com/android-emulator-hosting.

We currently do not support direct version upgrades. To upgrade, we recommend purchasing Odoo Enterprise Edition and using Odoo’s official upgrade script.

Windows VPS supports Plesk installation, but a separate license is required. We do not provide licenses directly. You can purchase a license from the official Plesk website: https://www.plesk.com and install it on your VPS. If you need assistance with setup, our support team is happy to help.

Yes, IIS can be enabled on your server. Please refer to the appropriate guide based on your operating system.
For Windows Server: https://www.kamatera.com/knowledgebase/configuring-iis-for-web-hosting-on-windows/.

To set up a Remote Access VPN on your Windows Server, please refer to this guide: https://www.databasemart.com/kb/install-and-configure-vpn-on-windows.

For Windows Server VPS (2019/2022/2025), Hyper-V is not enabled by default. If you need Hyper-V for specific purposes (e.g., running applications or creating virtual machines), please let us know. Note: We do not support second-level virtualization (creating VMs inside a VPS).

You can follow our detailed guide here: https://www.databasemart.com/doc/how-to-apply-lets-encrypt-ssl-in-windows. For step-by-step assistance, we also recommend this instructional video: https://www.youtube.com/watch?v=JkbU50d3NTM. These resources will help you successfully install Let’s Encrypt SSL on Windows Server / IIS.

Our GPU VPS uses KVM virtualization technology.

We no longer offer the SmarterMail bundle directly. However, you can purchase the latest bundle from SmarterTools directly. If you already have a valid license, we can assist you with the upgrade on your dedicated server.

Unfortunately, we do not provide Kali Linux VPS, as it is a penetration testing-focused distribution that may pose potential security and compliance risks in a shared hosting environment.

Our VPS servers are not specifically optimized for MT4 or MT5, but they are fully capable of hosting and running these platforms. We provide stable and reliable environments, and many clients successfully use our servers for trading.

Yes, you can. Our windows server VPS does support hosting dotnet websites.

Windows VPS can disable Hyper-V and this will not affect the operation of your server.

Since you can access phpMyAdmin but cannot upload your database, this is often caused by file size limits or permission issues. Please check that your SQL file does not exceed the upload_max_filesize and post_max_size settings in PHP. Also, make sure your database user has sufficient privileges to create tables and insert data.

Windows VPS can disable Hyper-V and this will not affect the operation of your server.

About the trouble receiving emails. Please try the following: check your mailbox settings, make sure your inbox is not full, and look in your spam/junk folder. Also, make sure DNS/MX records are properly configured.

If your websites load in some browsers but not others after a nameserver update, this is often due to cached DNS information in the browser. To resolve the issue, clear the cache in your browser and try loading the website again. This should allow the browser to fetch the updated DNS records.

About the problem chrome and firefox can't open, please try restarting your server or computer, and check if any firewall or security software is blocking the browsers. Also, ensure your network connection is working properly. If the problem persists, please submit a support ticket so our team can investigate further.

phpMyAdmin itself does not have a separate username or password. You should log in using your MySQL database username and password (for example, a MySQL user such as root or any database user you have created). phpMyAdmin is only a management interface and relies entirely on existing MySQL credentials.

The message “You should have Administrator privileges to perform this operation” indicates that the current Windows user does not have sufficient administrative permissions to add a new domain on the server. Please try the following:
1> Log in using the Administrator account, or ensure your current user is a member of the Administrators group.
2> If you are using IIS Manager or a control panel, please make sure it is launched using “Run as Administrator”.
3> If the domain is being added via a third-party panel, confirm that the panel service is running with administrative privileges. After confirming the above, please try adding the domain again.
4> If the issue persists, let us know which user account you are using and where you are adding the domain (IIS, control panel, or other tool), and we will assist further.

As the SQL Server Database Engine is currently not present on the system, you can proceed with installing SQL Server Express using an automated PowerShell script. Please refer to the following KB article for step-by-step guidance: https://www.databasemart.com/kb/sql-server-express-installation-via-powershell. This guide explains how to download and install SQL Server Express, register the MSSQLSERVER service, and start the engine automatically via PowerShell. Once the installation is completed and the service is running, you will be able to restore your databases from backup.

You should upload your website files to the website root directory on the server. This is the main folder configured to serve your website content.If you are unsure which folder is the root directory or need help locating it, please contact support and we will guide you.

The database connection uses your server’s IP address and port. For example: 1> MySQL: Use your username, password, server IP, and port 3306 to connect. 2> SQL Server: Use your username, password, server IP, and port 1433 to connect. If you are unsure of the exact connection details or need help configuring your client, please contact support.

Yes, local audio and microphone input can be transmitted to your VPS, but it requires Remote Desktop Services (RDS) to be installed on the server. For instructions on installing RDS on your Windows Server VPS, please see our guide: https://portal.databasemart.com/kb/a529/how-to-install-rds-on-windows-server-2019.aspx

Windows VPS: You can install MailEnable to run an email service. Detailed instructions are available here: https://portal.databasemart.com/kb/a550/how-to-install-mailenable.aspx. Linux VPS: We recommend installing Postfix and Dovecot to manage email services.

The SMTP port is open and available on our servers. However, the sending rate is limited to a maximum of 28 emails per minute. To protect our network, any server that causes IP abuse or spam-related issues may be suspended immediately.

To run .NET 9 / .NET Core 9 apps, please make sure your VPS OS is one of the following:
Linux: Ubuntu 22.04 LTS or newer, Debian 12, Rocky Linux 9 / AlmaLinux 9.
Windows: Windows Server 2019, 2022, or newer.
If your OS is different, you may need to upgrade or reinstall. For help checking your OS or installing .NET 9, please click “Transfer to Human Agent” and our team will assist you.

Yes, you can run proxy software on your server via Remote Desktop (RDP). However, please note a few important points: The legality of using proxy software depends on the laws and regulations in your location. Our services and policies are governed by U.S. laws. If using proxy or VPN software results in IP blocking, abuse reports, or other network issues, your service may be terminated to protect our network. Due to local regulatory restrictions, we are unable to provide proxy services to customers in mainland China. Please make sure your usage complies with all applicable laws, regulations, and our Terms of Service.

we do not provide licenses for Microsoft Office. To resolve this, you may need to purchase a license directly from Microsoft’s official website.

Our GPU servers are suitable for live streaming. For detailed server information, please visit https://www.databasemart.com/streaming

To change the permissions of your RDP user, you will need to adjust the user account settings within your Windows server. Please log in to your server using RDP, then go to **Control Panel > Administrative Tools > Computer Management > Local Users and Groups > Users**. Right-click your RDP user, select **Properties**, and modify the group memberships (such as adding to or removing from Administrators or Remote Desktop Users) as needed. For additional RDP security configurations, you can refer to our guide: https://www.databasemart.com/kb/change-the-rdp-port-on-windows.

Once canceled, data retention is not guaranteed unless a backup service was purchased. VPS typically keeps the most recent backup for about one month. Dedicated servers do not include backups unless the optional BFW backup service is purchased.

Your VPS includes a full backup every four weeks (globally set and non-changeable). For more frequent backups, purchase the Remote Data Center Backup service ($14.99/month), which provides automated backups twice a week.

If you would like to back up a database using SSMS, you can refer to the following guide: https://www.databasemart.com/kb/how-to-backup-a-database-in-ssms.

If you would like to restore a database backup using SSMS, you can refer to the following guide: https://www.databasemart.com/kb/restore-a-backup-of-database-in-ssms.

You can refer to the following link for instructions on how to attach and detach a database in SQL Server Management Studio (SSMS): https://www.databasemart.com/kb/attach-and-detach-database-in-ssms.

If your payment is not received for an extended period, your server will first be suspended 3–4 days after the due date. After another 3–4 days, it will be canceled. Once the server is canceled, we cannot guarantee that your data will be retained, unless you have backups. For VPS, we usually keep the most recent backup for about one month. For dedicated servers, no backup is provided by default unless you have purchased our BFW backup service.

Android emulators and demanding games have GPU requirements and cannot run on standard VPS. We recommend using our GPU Dedicated Servers at https://www.databasemart.com/gpu-server.

No. Cryptocurrency mining is not allowed on our VPS, dedicated servers, or GPU servers.

If you prefer to handle it yourself, please refer to our step-by-step guide: https://www.databasemart.com/kb/detect-and-remove-xmrig-based-crypto-mining-malware-on-windows-servers

Our VPS plans don’t support crypto mining, which is why the container can’t connect externally.