Hello,

We sincerely apologize for the unexpected service disruption affecting your server.

Our data center is currently experiencing a network incident suspected to be related to a network attack. Our network engineering team is actively investigating the situation to identify the source of the disruption and determine the appropriate recovery measures. At this time, the root cause has not yet been confirmed, and we are unable to provide a reliable estimated time for service restoration.

Affected IP Ranges:

38.247.128.0/24
38.247.129.0/24
38.247.130.0/24
38.247.131.0/24
38.247.132.0/24
38.247.133.0/24
38.247.134.0/24
38.247.135.0/24
38.247.136.0/24
38.247.137.0/24
38.247.138.0/24
38.247.139.0/24
38.247.140.0/24
38.247.141.0/24
38.247.142.0/24
38.247.143.0/24
38.247.160.0/24
38.247.161.0/24
38.247.162.0/24
38.247.163.0/24
38.247.164.0/24
38.247.165.0/24
38.247.166.0/24

Our team is treating this incident as a priority and is working diligently to restore network connectivity as quickly and safely as possible. We will continue to monitor the situation closely and provide further updates as soon as we have confirmed information to share.

We understand the impact this interruption may have on your services and sincerely apologize for the inconvenience. Thank you for your patience and understanding while our team works to resolve this issue.

We would like to inform you of a scheduled network maintenance that may temporarily affect network connectivity for services in our Kansas data center.

The data center will perform maintenance to replace an edge router that provides the network gateway for the affected services, addressing potential hardware component risks in the existing chassis. The replacement device has been fully staged and configured. The operation will involve a quick cutover to the running replacement device to minimize downtime.

Affected IP Ranges:

163.123.183.0/24
209.209.40.0/25
163.123.182.0/25
173.208.144.192/26
173.208.169.64/26
173.208.185.192/26
173.208.212.0/26
204.12.248.192/26
38.247.150.0/25
38.247.151.0/24
38.247.152.0/24
38.247.153.0/25

During the maintenance window, affected services may experience a brief network interruption of approximately 5-10 minutes or less.

Our engineering team will closely monitor the network throughout the process to ensure services return to normal as quickly as possible.

No action is required from customers. We apologize for any inconvenience this scheduled maintenance may cause and sincerely appreciate your patience and understanding.