The first agent was dismissive, like "It works. Prove to me that it doesn't". The second, Jay, actually did some work to fix it. Thanks to Jay!
The agent was very nice with me and temporarily solved my problem!!
I really appreciate the prompt and manners of response in which the team handles customers.
Thank you very much for such prompt, professional and knowledgeable support. I really appreciate everything you. Please keep up the good work.
I really appreciate the continued professionalism the DataBaseMart saff is giving. Much is greatly appreciated. This is the best service by any standards.
Your team has been very patient and helpful. Also, very knowledgeable. Thank you.
Thank you so much for your time, understanding and support Alina :)
Was Informative and understood my sense of urgency and solved my problem.
Agent was good. A bit disappointed of the server being out of stock but it's not the agents fault.
The last agent interaction was Calla Z. which were very helpful on finding the solution to my problem.
Very professional and provided quick actions ! extremely pleased with the service I received.
Support Monitoring noticed system was offline very quickly, while I was still troubleshooting myself
Holly smoke, Cathy's help was not only invaluable. it enables me to move forward on a Sunday afternoon. Very much appreciated.
Suzy is such an amazing agent and I really enjoyed every bit of my conversation with her.Also, databasemart products has been such a wonderful product too and I have no regrets partnering with the company, which is why I am doing my best in promoting the company's product so as to bring them massive customers, and I can tell you its really working.
Really appreciate being given the technical details of the failure, and, most of all, finding out about the Server Status page that I was totally unaware of.
Very reliable products, and seamless transition between renewals of VPS, domain names, and SSL
customer service was awesome my confidence was reestablished on account of the customer service I received thank you again
Last night I asked a support question, this morning I woke up to the answer that solved my problem.
I love everything about database mart.com.The response of the support team is second to none and I would really love to corporate with them for long term
The spin up time on the new GPU servers needs some work but Linda was awesome to work with. Thanks!
Jay was very kind. He handled my issues very well.Thank you, Jay
Jay.P was very hel0ful, responsive and patient, kudos to him for my simplicity
Angelica Y is the most helpful support agent ive ever encountered in any online or in person services. Absolutely amazing.
Took a LONG time for the agent to connect into the chat, but once they did, everything went very nicely!
I am totally satisfied with the service! They always solve my problems in a timely manner. Thank you very much!
The previous comment is withdrawn as the issue was due to a connection problem
Your service is great. Fast response and kindly attention. Excellent work. From the side of recomendations, we work a lot with servers with Linux as operating system. I, personally, work with that operating system for more than 20 years and is always evolving. I think we all benefit from always improving our skills managing that system. Greetings!
perfect work, she had a lot of patient and support me with very challaging commands for the setup so we could work togther very efficientalways its a pleasure to work again with her
No matter which department of your company, they have helped me quicklythank you very much
Databasemart Live chat is very professional and very friendly. Thank you Ryan H :)
The agents have been very helpful. Where there was an observation from my part, they were quick to adjust to accommodate my complain. Keep this attitude towards your customers going. We am still tweaking our app to get the best performance but your agents/support team have been providing assistance (even though sometimes delayed)
I have used Microsoft Azure, Google Cloud, Amazon Web Services (AWS), Velia (GoDaddy brand), and Digital Ocean. I can categorically say your customer service is superior and more encouraging. Please keep it up.
Thank you for the awesome and outstanding service RyanH. You know the product and you have a heart for your customers
Jonathan & all of Support is Awesome! Please make sure they all have their choice of 5 Star overwater bungalow somewhere warm & sunny with unlimited umbrella drinks!! :-)
I alwasy get a fast turnaround time from the support and I'm happy as they resolve it quickly. IT hwy I have been a customer for 5 years
Thanks for offering great VPS's at a very competitive price. I'm definitely recommending. Nelson
Feedback from the support team was fast and professional, the problem is solved.The support team is a great professional team.
Agent spent the time necessary to ensure that I understood the impact of my request -- a re-install of the operating system that would destroy all existing data on my VPS.
Thank you for understanding our issue and opening ticket Sherry X.
Dear Support TeamThank you very much again for very quick response and help.Best Regards
Calla is awesome. You guys are awesome. best customer service i have ever had on the web :)
Extremely helpful support! Its as if they are sitting next to you.
Shane was extremely responsive and had my issue resolved promptly. Awesome support.
The agent is awesome and very very helpful. the online ordering process however is a flipping nightmare. HOW DARE YOU TELL ME WHAT EMAIL PROVIDER I CAN USE OR NOT USE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I want to receive my ip address and receipt of purchase SECURELY! I am going to take some time to calm down but I am not so sure i want to use your company even though everything was going perfect until i tried to pay you. You should facilitate payment not make it a FLIPPING NIGHTMARE FOR YOUR CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!
The staff support team was soo good, and was friendly to help me out with my issue that I was trying to fix for like 4 hours. Thanks!
Fast and timely solution at the fastest time possible. Good work coco
dear i need your help , i have system work windows 10 , can i buy Express Linux VPS and work it without any problem
Agent was quick to resolve the problem (that was my mistake) and got us up and running even what must of been very early in the morning.
Tracy X was very professional and helpful. I was given information to quickly resolve my issue myself.
Penny was extremely helpful and understood my request well. Will await billing to contact me soon.
Database Mart tech support is consistently excellent, patiently helping me through tech issues I'm not familiar with.I switched to Database Mart SSL Certificates to take advantage of this help.
Your live support and support overall is great. I hope your support stays knowledgeable and strong. Thank you
Happy with excellent service rendered and received from Linda.my query was resolved in no time.
I really appreciate the continued professionalism,promptness and product knownledge the DataBaseMart saff is giving. Much is greatly appreciated. This is the best service by any standards. I have never had any bad experience with Databasemart support. Please keep up the good work.
Even-though i did not know what happen, after checking ping timeout goes away
Great support. Your whole team has been very patient, helpful and knowledgeable. Thank you.
Support obtained and installed my SSL renewal on my behalf. Excellent help for a task which is not for the faint hearted! Well done and thank you.
Ryan H. Great customer service/ support doing absolutely fantastic. Create a wallet for your affiliate partners so that they can use their Withdrawable balance to buy product. You will be optimizing profit.
One think that i enjoy, is to take a survey for you.Absolutely great
The excellence of your support is the weapon against your competitors!
Sherry X. did well in addressing my currently unresolvable issues. I think that I will use chat more often due to this positive and effective experience.
I appreciate the quick response and the manner of approach, Good job 👍👍👍
The service was excellent from you guys all around. Only had to take a break while get moved and settled.
after all the explanation I had the fantastic help of Shane very good customer service, Congratulations!
He’s very good he’s excellent worker you can understand very well one of the best.
The agents are good communicators, constantly replying to emails and finally the issue was resolved.
Good quality product/good value to purchase.Good customer care.
The products are totally according to the web site descriptions, and the guys of the support department are really quick. 👌
Thank you so much for installing the cert and working with me on this through several open tickets
They are good, They already know what i need when i just said that I finished payment for hosting and domain.
Jay P solved my issue and then helped me with other questions; great wok
extreemly satisfied.excellent support agent. I wish that person all the best & success.
he is very good ,just please dont forget to open port 25 in my server ,thanks so much
Very satisfied, assuming it gets solved. Linda was very patient.
I just started with databasemart.com. So far I am very satisfied.
Always being helpful and willing to help; never get disappointed with the service, I have been using your service for more than a decade already and please keep going!
Jonathan once again recure me from server error which caused via SSL / TLS certificationshe had great spirit to help people in need
Angelica was helping me, she was very patient, helpful and guided me in the right direction. 10/10
Still seems like the support team is under staffed. Requesting to have a new OS installed only took 15 minutes when we first put up our latest VPS, now they are saying 1-2 hours. Still like your service but it is difficult to wait when we need something so important!
Linda is superb, thanks alot for the support. Keep up the good work .
Super helpful and very knowledgeable. If only every company had support this good!
You are very timely in your responses. Very professional> i plan to purchase more services when I get more time and I will advertise
I'm very happy with the response times and support from your organization. So far any issue that we have had you have been very amicable to work with us to a satisfactory conclusion. This is rare with services these days and very much appreciated.
But you have to give to a loyal clients same benefits like new ones, bye
Jay is best when it comes to get the things back to normal. Thank you for helping me out.
Thank you very much for the detailed knowledge transfer and quick action to fix the issue!
The best customer service I have ever chatted with. fast with prompt response.
Wonderful assistance, went the extra mile! They are the reason I stayed a customer.
Mr T. provided splendid, professional help, holding the line and eye contact like a champ he is. Now this happy customer can continue on his project knowing that his remote DB is alive and well. Thank you Mr T.
Love it. You are great another one time.I am noe of your biggest fan.John P.Director of 3Inventors
great server , honestly couldnt of asked for better support was amazing. thanks
perfect, as usual. I am not always happy with the answers i get but they are explained in a way that I can understand so we are all good :) I would still love to have a manual backup system that I could backup my VPS server to my own local drive or another server whenever I feel the need, without having to use your companies disk space, and then to be able to restore it without having to waste your employees time. It would save your company money doing it that way.But being able to upload a clone of my own to you and have you guys restore it works for me too :)
Not happy with the result but the agent was great as usual. Backing up a VPS is essential for a blog or forum. I have seen many VPS hosts that offer even up to 7 times per day to backup the server. This is essential for Blog or Forums. To lose even 5 days of data can be devastating, but to lose 25 days is ridiculous. I happen to be very happy with your customer service, however not as happy with your policies. I would be happy to pay extra for daily backups. Think about it. Like no one uses a blog or a forum when hosting a server....
So far so good with what have seen and enjoyed from your services. Your agents are superb and quick to response.
Agradeciendo como siempre la atencion, muy puntuales y oportunos
Happy Holidays to the entire team at Database Mart...you guys are awesome.
That's great that you were communicative about the problem, and the actions that were already in progress to solve the problem.
Shane was very professional and helped me quickly resolve my problem. VERY much appreciated!
Sorry for some reason my messages stopped going through. Thank you for the help.
Even though the issue isn't solved, Henry D was great in support and escalating when needed.