Absolutely fabulous customer service and hard working .. got everything working.. excellent.
Rena and everyone were Awesome ..thank you for keeping everyone Happy & Healthy. And please remain safe in our current challenging times. Fwiw, if I can get things working as desired, looking forward to helping a project that holds promise to solve a lot of our current societal issues: www.VirtualAbundance.com
The technical support is very fast. The server is very stable. Nice services.
Brilliant and Co-operative!! Aimme was really brilliant and willing to help me for something which was really outside of support scope...15 out of 10 numbers..
Cici, Mandy & Sherry was very professional and helpful, thank you
Zoey was to the point and very helpful. your customer service is very good, that's why we have stayed with you for so long and intend to continue business with you.
Thank you for your support team . We feel very happy with your support team : quick support, skill very excellent ! we will continue use service from company and expansion in the future ! Love Databasemart 1
All members from Database Mart support team are very kind, helpful, hardworking , and very professional. Thank you very much againHope we can work together for very long time and success
It was very nice that they resolved my issue by installing .NET Core version in my server
you should have a chat system that makes a noise when a new comment is added.
Eden is super good. He resolved my issue of installing phpmyadmin and made everything up and running. He posses great customer service and technical skills. Keep it up Eden and Good Job Database Mart team.
Its not possible to explain the amazing support and hosting experience in few words.I can truly say they are Super stars of Hosting industry
Xiaoyong B, genuinely satisfied with the help I received, took care of me.
Support is wonderful and Eden is champ.. Love to work with champions
Suzy at the billing department has been very helpful, quick and timely response and resolution of our issue was made in the fastest possible time. I highly appreciate the prompt support.
I am impressed with the service I've gotten. There are some gaps in a few of the tools, but because of the good service, I've been able to work around those issues. Thank you!
Extremely helpful and straight forward support of Sherry X. Thanks for being there.
Ups and downs are part of life, but overall now we are seeing significant improvement in quality of support. All agents are putting die hard efforts to resolve tickets and really fast.I love you guys
Thank you for fast support and reslving problems.Please check if my email reply to tickets were updated. As agents told she didn't receive my email. while i showed her screen shot of sent email from my Mailbox
the reply is in time, that's very good!And the supporter is very experienced,I am very satisfied.
Coco was very helpful, and unlike other was very interested to listen and resolve issues along. I really appreciate level of his commitment and willingness to resolve problems.Thank you Coco, Thank you vps-mart company
Sherry was prompt, courteous, and solved my issue quickly. Great job!
Barne L. did a great job explaining the things I didn't know about the hosting. Thanks!
Thanks Cameron .thank you so much for understanding my querry and resolving quickly
Response time was a little bit long, but as soon as the agent started to chat, it was amazing, very professional, and I liked it !!!
thanks a lot cameron for such a great support ..everytime you provide with good support and quick solutions .
My problem with redirection was solved within mins. Thank you for instant support
You guys are awesome! Every time I've needed help you guys have saved me and supper fast as well :-) Five stars!!!!!
Service was helpful better then the other sites i visited this morning. God Bless
I've only been with your services for less than a month, but so far FANTASTIC. I really couldn't even think of something to suggest to make it better (price is unbeatable and customer support INCREADIBLE)!! I wish I could have such great support in my company.
Thank you for the help! That was some of the fastest service I’ve ever received—much appreciated!
Perfect Job, well planned and executed, in record time !!NO SURPRISE , I consider your DataBaseMart to be EXCELLENT !!!
Very good and quick service. Will continue to prefer DataBaseMart THANK YOU
I had a quick reply and even faster resolution and I appreciate it very much!
All the reps I dealt with were extremely helpful and even offered better suggestions to the problem I was having (low disk space).Thank you all for the quick and profession support work you have provided and I will look forward to working with you all into the future.
Quality of support is excellent but my server keeps crashing. That is not good
Everything was ok. My bad i deleted the notification email by mistake.
I really want more awareness for a relationship of more than 5 $ K per year instead of being suspended for $ 30
Your Service great and also price affordable, and support is also awesome but support is time taking, please improve the solving problem timing. check this link: https://hostadvice.com/hosting-company/database-mart-reviews/ all costumer have same problem but provide great service with great price and support.
Aimme L. Was very courteous and professional, issue solved in mins! I'm a new client and so far I am impressed.
The customer service representative was kind and solved the problem within a minute. The problem was related to the system installed on a VPS. I suggest to give the possibility to give customers the possibility to reinstall the system (possibly changing the OS) themselves. I found this very useful when using some competitor business.
Please keep up this excellent service. For small startups like me I'm already so busy building and coding apps, designing a website and working with Paypal and designing and coding for database configuration it is soooo helpful to have this service where I can get instant help. Thank you and PLEASE keep it up
Very helpful and courteous great qualities for customer service.
Dear Sir,I am being a Customer of you for about 3 years, and Angelica Y, is really the Treasure of your Company, as she is a Highly Caring, and Highly Professional, and Solved my issues, for the Second time, exactly, as I was Expecting to be doneI was just Telling you,She is the best, and bring the Smile on my face, after 2 Days of Chatting to have things sortedMaking it Simple, She is Caring, and know the Customers concerns, and how to reply, and solve the issues
Great chat experience with Sherry! Quick and smart support / Many Thanks...
How much does this plan cost me for a year Express Windows VPS knowing that I am new to the world of Windows hosting and I have independent software and do not know the options I chose when booking the server
the representative was so helpful keep giving good and quick support
Your agent did great, and answered many questions your signup data should have. I am pleased with your first timers support. And look forward to recommending your great service to my many followers. Please notify me when you get an affiliate advertising plan. My old VPS use to pay me $30 in credit for each new signup after they spent $30 with them. This helps both of us. Express Linuc VPS, 2 cores ~2.7_GHz, Fifteen TB per month bandwidth. No known penalties or fees. Package upgrade and downgrade allowed in term without reset of term. And you can get me an 8 digit ip below 99.99.99.99, so my gamers are stuck all day typing in needless digits. Sound perfect. let me know directly if i misunderstood anything.Only 2 OS rebuilds per month... this is not a feature. I can build and maintain a linux VPS and solve some problems. My default solution for complex issues though is to rebuild that VPS. It is just easier. My old provider allowed this freely and automatically. It took under a minute to reprovision the OS, with no limits on this. I hope to see you move to this level of user control down the road.
I got the right info to solve my issue in a very short time, on saturday, after all
Shane T. did a QUICK professional resolution to my problem. After 3 days of scratching my head trying different things trying to correct the problem myself, Shane resolved my problem in less than 5 minutes. Thank you Shane!
Very helpful. Made the problem go away. What more can you want?
Al though I had problems with the communication link from my side, Linda immediately took intuitive steps and re-booted my account. That was all that was needed!! ;-)
Vera, Sophia, Sherry, and All of Support have been amazing. Very fast, efficient, and kind. Wonderful to be with Databasemart :)
When it comes to Linda, you forget your problems..She know how to fix everything..
Very fast attention, soglad I have my services with your company
Ryan very helpful - but dissapointed that other people reviewing ongoing issue keep saying resolved but not.Extensive chat with Ryan and with video evidence may see some developments to resolution.
Excellent as usual! Many thanks for helping me set up something slightly beyond my technical comfort zone.Strongly recommend you guys!
Prompt response after inquiring about an issue.Rena was very nice.
Excellent service and fast response Thank you very much, good luck
Ryan was very patient and helpful, He resolved my issue in few minutes.Great job!!!
the Remote Session was disconnected, because there is no remote desktop license server available to provide license
Very prompt service. Thank you Databasemart for the excellent service.
Shane ROCKS!!! resolved the 2 issues that the other support guys didn't yesterday!!!
Cici.Y is a very considerate customer service. For me, it has helped me a lot. I am very patient, just like my family
What to say, you have best team to support. Everytime issues resolved by your team instantly like a friend.
Love your fast service. Like the idea that you guys response to problem right away.
Shane truly Rocks!.. Great player with in-depth knowledge..Vps-Mart is best of the bests.. Now i believe
I must start by saying the quality of service offered by Database Mart is the best I have seen, having worked with so many Hosting Companies I can proudly say Database Mart is the best. They reply to your complain very fast and they make sure they help you to solved any challenge or problem you have as soon as possible and this is one of my major reason why I love them. This review will not be complete without giving credit to some persons who have helped me, when they seems to be no hope and also make my website comes up even when I think I have come to a dead end and nothing can be done, Jone M. and Ryan H. five star for you guys , I love u, you guys are the best. Keep up the good work.
The acces issue has been resolved. There were some network issues on the support agent side that impacted the "Extremely Satisfied" rating
Coco was really best. The way he dealt, it was totally charismatic. He helped me figure out problems, and took responsibility to resolve all issues.Really best guy to see in support.
This rep saved me thousands of hours. The previous two reps that helped me were not knowledgeable about Mac interaction with Windows and wasted a lot of time spinning my wheels for hours. I almost was ready to cancel service because the issue was not able to be resolved to achieve full RDP functionality.
Sherry, Barne and Shane did a great job pointing me to the procedures I needed to have done and helping me throughout the process. a BIG thanks to the whole team. A great support crew. PS I wish the upgrade to more resources (more RAM and maybe more HDD) wasn't that pricey, probably b/c of the Windows server VPS. Otherwise I'd stay with Databasemart for many years to come. Thanks again, Sime , Syracuse NY
He responds promptly to my emails politely and offer useful assistance. I consider the officer a reliable representative that could entrusted with major responsibilities.
thank you so much cameron for such a detailed help.I am not a technical person but cameron explained the step in such a great way that worries vanished .you have great support system .thanks once again . you have always been great .
Thank you we will plan better next time that way I can help in contacting you, then it's on me if I fail.
Cameron is really a great help.. he resolves things too quicky ..thanks database mart team and thanks a lot cameron .
Resolved pending issues at lightning speed. I really appreciate the help offered. Thank You.
This was very productive support for resolving issues,Thank you for this type of technical support
thank you for help it is really a quick service and Jay the technician were very helpfulthank you
I finally got connected with Ryan and now he is helping to resolve. Fingers crossed it gets resolved quickly.
Penny was great and offered to write an email to support on my behalf, this was awesome, thank you!
Linda W. Is amazing, and helped me! I appreciate the 24/7 live chat support.
dear vps-mart.comif i have a say i will tell you that angelica is the smarter one i ever meet here maybe in my life in this kind of field she work really smart friendly and very fast she understand what u want discuss it and guide you fastdo strict tasks that really sole the issue that other stay days just trying to understand what you meani promise you give her a promotion and a raise and you have more clients here not only satisified but willing to stay here for ever thanks alot hazem abdelmonem
I appreciate her attentiveness and prompt reply. I also realize she probably had several screens open at the same time and she stayed on track very well. This gives me a good feeling that I will probably be dealing with a reputable company.
FYI, when I tried the support selection, I could not get a response for over an hour with 3 tries. The sales link, helped out and we got the problem solved.
Everything was ok. My bad i deleted the notification email by mistake.
Still do not understand why you do not have the choice of which RDP session to join when you re-login to the server. But things are working now with a single RDP enabled, so I can live with that. Cheers, ME
Thanks, Ryan For helping me, Databasemart provide great support
Your Service great and also price affordable, and support is also awesome but support is time taking, please improve the solving problem timing. check this link: https://hostadvice.com/hosting-company/database-mart-reviews/ all costumer have same problem but provide great service with great price and support.
I want to thank him for the third time here for helping and speed in replying...
Aimme was very helpful, we were able to get back into our server host. Thanks!
Rena quickly investigated the attempted hacking to my server and resolved the issue quickly. This was done very professionally.
cameron responds very quick to questions and that makes user experience great . thanks cameron
I appreciate the initiative the customer service rep took to renew our security certificate in a timely manner.
Usually there are no issues for my server. But this time i had space issue so I just thought to check possibilities to resolve my issue and Extemely quick action taken by representative. I am happy that i have server with database mart.
Does the Windows hosting plan have a separate domain controller associated with the domain, for example? www.name.ccom:2082
It has been a difficult day for me, however support functioned WELL!
Quickly responsive, quick help, easy explanations! Recommend 11/10!
very efficient and kind support by Linda. I am a new customer. Apprecaited very much. Hope to wrok with you for longterm. regards
I'm really satisfied with your quick service. It's really professional and And I highly recommend your company.