The best customer service I have ever chatted with. fast with prompt response.
Wonderful assistance, went the extra mile! They are the reason I stayed a customer.
Mr T. provided splendid, professional help, holding the line and eye contact like a champ he is. Now this happy customer can continue on his project knowing that his remote DB is alive and well. Thank you Mr T.
Love it. You are great another one time.I am noe of your biggest fan.John P.Director of 3Inventors
great server , honestly couldnt of asked for better support was amazing. thanks
perfect, as usual. I am not always happy with the answers i get but they are explained in a way that I can understand so we are all good :) I would still love to have a manual backup system that I could backup my VPS server to my own local drive or another server whenever I feel the need, without having to use your companies disk space, and then to be able to restore it without having to waste your employees time. It would save your company money doing it that way.But being able to upload a clone of my own to you and have you guys restore it works for me too :)
Not happy with the result but the agent was great as usual. Backing up a VPS is essential for a blog or forum. I have seen many VPS hosts that offer even up to 7 times per day to backup the server. This is essential for Blog or Forums. To lose even 5 days of data can be devastating, but to lose 25 days is ridiculous. I happen to be very happy with your customer service, however not as happy with your policies. I would be happy to pay extra for daily backups. Think about it. Like no one uses a blog or a forum when hosting a server....
So far so good with what have seen and enjoyed from your services. Your agents are superb and quick to response.
Agradeciendo como siempre la atencion, muy puntuales y oportunos
Happy Holidays to the entire team at Database Mart...you guys are awesome.
That's great that you were communicative about the problem, and the actions that were already in progress to solve the problem.
Shane was very professional and helped me quickly resolve my problem. VERY much appreciated!
Sorry for some reason my messages stopped going through. Thank you for the help.
Even though the issue isn't solved, Henry D was great in support and escalating when needed.
It's a really good experience especially for Tracy how he guides. appreciated
Rena helped me today with quick responses in a couple mins to resolve the challenge I was facing.Earlier, as well entire support team is quick to respond and they ensure that customer is content with their responses.Thanks guys!
Happy with excellent service received from Alina, She resolved my query expeditiously .
The agent was very knowledgeable and addressed my concern in a quick and effective manner.
Extremely Satisfied even if I'm been annoying during the process but i'm happy and will continue to be a customer for a very long time.
All your tech group are great guys, all the way from AFRICA I a so fulfilled hosting with you Thanks
Great customer service. Work quickly to attend our requirements.
Thank you so much Penny, you're a star. You're very informative and customer focused. Please keep up your good work
great attendant. I just didn't close the deal because the difference in currency exchange is very high.
Gave me the answer fast and straight like I am expecting live chat to be nowadays.
COCO.P service is very good, she solved my problem very quickly and effectively, very professional, I think she must be a beautiful angel, thank you very much.
Hello,Congratulations on the well-prepared and dedicated team in meeting our needs in the shortest possible time.I am very satisfied with the service.I have 2 dedicated servers and a VPS with you.I'm Brazilian and I don't speak fluent English, I use a translator to communicate better.Thank you very much!
All of the agents have been absolutely fabulous and helpful.Thank you so much.. it does mean a lot.Paul.
Your support is very helpful, definitely will recommend it to my friends looking for servers.
Great person, speedy, and got the problem resolved fairly quickly.
Very fast and efficient service. I am very happy with the service.
Jay P by far is the best agent I have dealt with. good customer service. I recommend to give him a pay raise. Thanks :D
Response was quick. Unfortunately you do not have a solution for mining.
Prompt and Quick response from support agent (Penny). Thanks a lot
Extra careful to ensure I knew that all my data would be destroyed.
Tracy X.He or She was Great. Extremly Satisfied with the Support. Keep Up the Good Work.
my problem solved within 1 minutes greate support stay blessed always
Your services is consistently better than excellent. Many thanks
Agent did all he could to assist - really good service from agent. Unfortunately issue not resolved but agent advised he will investigate further
THE BEST. Instead of postponing issues, he/she did everything to resolve once and for all. I am so happy and proud of service and attention i got.
The agent is very helpful and accommodating and able to answer my questions to the smallest details. Good job! Now get my VPS up ASAP.
Upgrade of the server from windows 2012 to 2019 went as planned and was seamless. This was clearly a complex upgrade and was completed in 4 hours without any problems.The process also discovered a minor issue in my DNS for one of my sites, quite outside Databasemart's systems and this was also resolved for me.Excellent service as usual.
Very great assistance, will be purchasing the services. Thank you!
Very quick and efficient help from all the staff 24/7.Unbelievable service. Many thanks.
Excellent and good service, I will sign up when my subscription expires again for a year. I recommend this service
Coco P was very patient in answering my questions and offered me a good discount!! Thanks coco P!!!!<3
very helpful person and expressed the readiness to explain and solve errors
The agent was helpful and didn't make me feel like an idiot even though my questions were not the greatest.
They should keep the control versions updated as SolidCP is from 2018 Version 1.4.2 to version 1.4.8 :D
Prompt replies, professional and always helpful customer care. Thank you
Shane was very kind and helpful with my request and I appreciate he started a ticket for my issue.
Agent spent the time necessary to ensure that I understood the impact of my request -- a re-install of the operating system that would destroy all existing data on my VPS.
Thank you for understanding our issue and opening ticket Sherry X.
Dear Support TeamThank you very much again for very quick response and help.Best Regards
Calla is awesome. You guys are awesome. best customer service i have ever had on the web :)
Extremely helpful support! Its as if they are sitting next to you.
Shane was extremely responsive and had my issue resolved promptly. Awesome support.
The agent is awesome and very very helpful. the online ordering process however is a flipping nightmare. HOW DARE YOU TELL ME WHAT EMAIL PROVIDER I CAN USE OR NOT USE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I want to receive my ip address and receipt of purchase SECURELY! I am going to take some time to calm down but I am not so sure i want to use your company even though everything was going perfect until i tried to pay you. You should facilitate payment not make it a FLIPPING NIGHTMARE FOR YOUR CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!
The staff support team was soo good, and was friendly to help me out with my issue that I was trying to fix for like 4 hours. Thanks!
Fast and timely solution at the fastest time possible. Good work coco
dear i need your help , i have system work windows 10 , can i buy Express Linux VPS and work it without any problem
Agent was quick to resolve the problem (that was my mistake) and got us up and running even what must of been very early in the morning.
Tracy X was very professional and helpful. I was given information to quickly resolve my issue myself.
Penny was extremely helpful and understood my request well. Will await billing to contact me soon.
issue unresolved - due to ISP outage/degredation in my area I can't seem to complete a support request
Responses are quick, prompt and helpful. Today, Rena assisted and helped resolved the challenge quickly. Thanks.
Thanks for the attention and effort to make those changes, great work
Buying concept is confusing, 2 websites, different products and discounts, different accounts... hard to solve, I was on the edge to quit the process. Fortunately, agent helped me.
Hello please i have another question. I want buy server But the price changes when I click on order now ,for example for example i want select basic linux VPS (3.59 per month) After pressing, a new price appears(12.99 + fee setup)
Trying to rate 5 but it's not ticking.bunch, Coco P for your wonderful job this morning.
wonderful support and i will recommend databasemart to everyone.
Short notice, due to some urgent nature of the emergency maintenance, but such clearly could not be avoided.Excellent communication, and minimal downtime
Agent was great, but your site wouldn't let me complete my transaction smoothly and that scared me off as a customer.
Very impressive instant resolution of my problems are given by database mart team. I am very thankful to whole team of database mart and wish them to grow their business.
Thank you so much Rena and Team DBM for your help, understanding and supporting us :)
The agent is so helpful and accommodating. She really extended very good customer support services to me...
I'm a quite good programmer, but have limited experience setting up and managing servers. I really appreciate the support and suggestions you provided me recently. I had a serious performance problem, not caused by your infrastructure but by my lack of experience with SSL effects. Your support staff worked with me through several rounds of suggestions to help me find my feet. The analysis report you provided, plus a recommendation from a friend, led me to a new approach which solved the problem.
Calla was of a service attention and excellence, of the highest level. Thank you very much.
sadly was not able to resolve my problem but still very helpful.
Jonathan Thank you for your time, patience and understanding. Excellent Support :)
The agent was kind, she also guided me on how she could help me.Great service.
Extremely happy with service excellence and professionalism displayed by Aimme in resolving my logging in problem.
Fast and knowledgeable customer service I have been with database mart for a long time and have never been disappointed. Keep up the great work!
Muchas gracias, muy oportuno su ayuda, de ser posible seria bueno que se pueda coordinar en el idioma de nosotros como clientes para entendernos mejor
Excelente y trato amable, atención personalizada, esperamos solucionar nuestros problemas iniciales y nos apoyen con la implementacion del servicio PVS y la activacion de nuestro Certificado de seguridad SSL al dominio santi-app.net. Muchas gracias
Because of sub-par connection speeds, technical support setup a new server in the data center that I already had a VPS located in. This fixed my issue. I'm now getting synchronous up/down speeds.Thank you for the excellent customer service!
My request was responded to promptly. My issue was resolved in a timely manner. Good customer support.
All of the problems this time were of my doing. Typos, that I missed and time wasted because I didn't see them in a timely manner. For that I apologize.
Support agent was a great help guiding me in the direction needed! Thanks!
Very responsive and fixed my error without delay ... great service
Angelica was great to deal with and new exactly what needed to be done. Thanks Angelica!
Ms. Tracy and Ms. Alina was responsive and adept in resolving my requests. Thank you very much!
It was a very nice experience with the support member. I forgot the name but the support member was great. Keep it up.
Hello, very good afternoon, could you please review this ticket [244-28938806-0021] since I am waiting for you to send me the invoice of $ 50 to pay it from the dedicated server and send me the 19 missing IPs
The agent is excellent, he helped me solve problems with the product
Jay P responded fairly quickly to my chat request. We were able to repro the problem.
I had to come back to figure out a few things. I got the same agent and he helped me out. He was great! Thank you :)
Linda is very cooperative and knows her job well, very happy with the service.
I was really disappointed that my VM was reloaded by a technician on accident. I don't understand how that could have happened.However, support responded very fast and had a backup restored within minutes of submitting a ticket. This makes me feel confident in their ability to respond to other incidents should they arise.Great job, support!
shane mam she was really Very Helpful I am very happy to get her service I want her all time to get service.thank you mam for your service
Your people helped me with exactly the right information I needed. They determined the DLL dependency and I was able to do what I needed to. THANK YOU