Frequently Asked Questions

Whether you're seeking information about our sales and policies, billing processes, technical troubleshooting, or software-related inquiries, you've come to the right place. We've compiled a collection of frequently asked questions to ensure that you have the knowledge and support you need. Simply navigate through the different sections to find the answers you're looking for.
General Questions
New to Database Mart? Start here, you will get some necessary information.

Company background and history
Why are your services cheaper than others?
Do you provide phone support?
Sales & Policy
Find answers and clarification on sales-related inquiries and policy matters here.

Do you offer a money-back guarantee?
How to get a free trial?
Reseller and Affiliate Questions
Billing Questions
Common questions regarding payment processes, invoices, and related matters.

Where Can I get W-9 form?
Is your service billed by the minute?
What to do if I fail to pay with credit card?
Technical Questions
Answers to common issues related to software, hardware, and technical support.

Do you provide 32-bit Windows Server?
What are your server RAM types?
What are your security standards?
Software Questions
GPU Server Questions
Answers to common questions related to GPU dedicated server and GPU VPS, about the technical support, supported usage/apps and etc.

Supported Software/Usage on GPU Servers
Difference between GPU VPS and GPU Dedicated Server
More Questions

If you haven't found the answers to your questions, please leave a message for our sales team. We are here to help.

Email *
Question *

General Questions

Can I know more about your company's background and history?

Database Mart LLC is a web hosting and Cloud-as-a-Service hosting provider founded by a group of hosting experts in 2005. Building on this experience, the same team established Cloud Clusters Inc. in 2017 to offer fully managed open-source application services on the Kubernetes cloud. We focus on facilitating easy application migration, management, and customization for small and midsize businesses. Learn more about Database Mart.

Why are your hosting services cheaper than other hosting providers?

Database Mart adheres to the principle of offering competitive pricing to benefit a wider range of small and medium-sized businesses as well as individuals. Our goal is to establish long-lasting partnerships and achieve mutual success. Over the years, we have accumulated valuable experience that helps us avoid unnecessary cost overhead. In addition to this, several factors contribute to our cost-effectiveness:

fiber_manual_record We own our hardware infrastructure, which means we do not resell services from other vendors. This significantly reduces operational costs.
fiber_manual_record Our technical support team is spread globally, with some members working remotely from home. This helps lower the average labor costs.
fiber_manual_record We currently do not provide telephone technical support. Instead, we offer online chat and email support, enabling us to assist more people within a given time frame, thus reducing service costs.

Can I speak to someone by phone?

To withstand our remarkably low prices, we do not provide phone support. Technical support is available via our online Ticket and live chat.

How long does it take for you to reply to correspondences?

Generally, we respond to most emails within an hour. You can also get assistance from our staff via live chat.

Do you offer pre-installation services?

Our servers and VPS provide full administrator permissions, empowering you to install any legal applications or software as per your needs. While we recommend self-installation for optimal customization, if you need assistance, simply submit a ticket request, and we'll gladly assist you.

Are you closed on holidays?

Our technical support is available 24/7/365. However, there may be a slightly longer response time from our billing and sales departments due to holiday hours.

Sales & Policy Questions

General Sales & Policy Questions

Do you offer a money-back guarantee?

We do offer a 30-day money-back guarantee for Hyper-V/VPS servers. The policy will be eligible for the first 30 days of your completed DBM billing account registration.

Do you offer any network and server uptime guarantee?

We offer a 99.9% uptime guarantee for our network and all servers.

What is the difference between the Windows VPS plan and the Windows Hyper-V plan?

Our Hyper-V plans offer superior memory and storage configurations compared to Windows VPS plans. Plus, they include a complimentary Cisco Firewall for enhanced security. These plans are specifically tailored for enterprise users.

Are your hosting servers managed?

Yes, we offer managed hosting services. We provide free management for VPS and paid options for dedicated servers. To learn more about the specific scope of our managed services, please visit our management services page.

What is the difference between a Bare Metal Server and a Dedicated Server with SSD?

A dedicated server with SSD, offers better data security, better CPU, and Free Windows OS. The major difference between them is that Bare Metal does not have RAID redundancy, while SSD dedicated server does. In other words, there is a high risk of data loss when the C drivers of Bare Metal go wrong. Therefore, Bare Metal is mainly for the use of product/project development or business which is not data sensitive. For those who want to take advantage of the Bare Metal price and use it for their data-sensitive business, please back up the data as often as possible to your local disk during the business.

Do you offer data migration service for free?

Yes, we offer data migration services for VPS. We provide a free service to transfer the entire VPS data from one server to another server, but both VPS must be hosted with our company. Please note that we do not offer free migration services for dedicated servers.

Can you migrate my Linux/Windows VPS from other providers?

We use the Microsoft Hyper-V virtualization platform, so we can migrate your Windows VPS for free if you can provide us with the .vhdx or .vhd image file. If you do not have the image files, we can help you to set up your websites and databases from your old providers for free too.

Can I buy additional IPs for my server?

A VPS/dedicated server comes with one dedicated IP for free. The additional dedicated IP is $2.00/month/IP.
For a dedicated server, you can request 8 extra IPv4 at most.
For a VPS, you can request 4 extra IPv4 at most. There is no limit for IPv6.
If you need more extra IPs, please send a ticket to us and let us know your IP usage.

Can you provide a customized dedicated server based on our requirements?

Generally, our existing standard dedicated servers can meet most requirements. we do not provide customized dedicated servers. If you really require it, please send an email to

Can I use your server to send out marketing emails?

No, our servers do not support marketing email sending.

Can I install any software on my VPS or dedicated server if I have a license?

Yes, you can install any legal software (including SQL Server) in your dedicated server or VPS.

Which countries do you not provide services to? (Countries Not Eligible for Our Services)

We regret to inform you that we cannot offer hosting services to customers in the following countries due to U.S. Department of the Treasury sanctions programs: Iran, North Korea, Syria, Sudan, Cuba, and Venezuela, Russia.

Why is the price in my cart different from what your website shows?

The prices displayed on our sales website often reflect the lowest available rates, including discounts or special biennial/triennial pricing. To ensure accurate pricing, please:

Select your desired billing cycle and any additional add-ons.
You can see the total price at the Order Summary section.

What is your privacy policy for data in the hosting servers?

We take your privacy and data security seriously. We are committed to ensuring that your data is protected and used responsibly. For more details, please check Privacy Policy - Database Mart.

Can I use your servers for proxy purposes if I'm located in China Mainland?

Unfortunately, due to the IP block policies enforced by the Chinese government, we regret to inform you that we are unable to provide proxy server services to customers located in China Mainland.

Can I use your servers to host proxy applications, such as v2rayN, Proxifier, and ProxyCap?

The legality of proxy software varies based on different countries' policies. At present, our server usage policies strictly adhere to U.S. laws, and we do not have a blanket prohibition against the use of proxy software.

It's important to note that if the use of proxy or VPN software within our servers results in our IP addresses being blocked, we will be compelled to discontinue our services to you.

Can I rent your IP or SQL Server without ordering a hosting server?

No, we exclusively offer hosting server services. However, we do provide the option to rent IPs or SQL Servers as add-on services to enhance your hosting experience.

Do you provide DMCA ignored hosting

No, we do not provide DMCA ignored hosting. We comply with US laws, and the DMCA (Digital Millennium Copyright Act) is a US legislation that governs digital copyrights.
Free Trial Questions

How to get a free trial?

Step 1: Select a plan, click 'Order Now' and leave a note "Need free trial, my website is [site link]" for review purposes before checkout.
Step 2: Wait for security verification (30 mins to 2 hours).
Step 3: With the verification passed, you can get the server login details on the server list in the console and start using it. If for any reason the trial request is not approved, you will be notified via email.

If you require further assistance regarding the trial, feel free to contact us.

Do I need to save my credit card for a free trial?

Our trial is totally free and no credit card is required.

How do I continue the server after the free trial?

To seamlessly continue your server after the free trial, the system will automatically generate an invoice when you initiate the trial order. If you're satisfied with the trial and wish to proceed, simply pay the invoice, and you'll be able to continue using the service.

Can I get multiple free trials for different plans at a time?

Per our policy, a client only gets a free trial for the first order. If you need more, please contact us.

Why do I get an invoice and reminder email during the free trial?

Our system automatically sends invoice reminders when new orders are placed. If you are in a trial period, you can simply disregard these invoice reminders. However, if you are satisfied with your trial and wish to continue using the service, paying the invoice will immediately extend your subscription and confirm your server order successfully.

Why don't I get a free trial server?

Your trial request may not be approved under the following circumstances:

fiber_manual_record Exceeding Trial Limits: If you've used more trials than our policy permits, you won't be eligible for an additional trial.
fiber_manual_record Security Verification: If your account information doesn't pass our security checks, you won't be granted a trial.
fiber_manual_record Failure to Specify "Free Trial": If you didn't leave a note to us for a "Free Trial" during the order placement.

If you encounter any issues with obtaining your trial as scheduled, please feel free to contact us for further assistance and clarification.
Reseller Questions
To resell our services, check more details and all FAQs here.
Affiliate Questions
Tell the world about the trusted web hosting services we offer and earn unlimited cash. Check more affiliate details and all FAQs here.

Billing Questions

Where can I get your W-9 form?

Please contact us at to get form W-9.

Is your service billed by the minute?

No, our service is not billed by the minute. We have a minimum billing cycle of one month.

What should I do if I'm unable to make a payment with my credit card?

We recommend following these methods to resolve the problem:

1. Try making a payment a few moments later.
2. Change the payment method to PayPal.
3. Try another browser or card to make a payment.
4. Re-enter your credit card number in the credit card area.
5. Contact your card issuing bank for more details.

What currency do you accept for payment?

We exclusively accept payments in US dollars (USD). We do not accept payments in any other countries' currencies or virtual currencies, such as USDT or Bitcoin.

Can I add a VAT (Value-added tax) number to my invoice?

Unfortunately, we do not support company VAT at this time.

Do you charge any extra taxes for hosting services?

We only charge extra tax for businesses located in Texas, the USA. The tax details will show in the invoices automatically.

What payment methods do you accept?

Currently, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, Wire Transfer, and Check. If using a non-instant form of payment, your service deployment will be delayed until the payment clears. Wire Transfer must be over $100. The paper check is for US clients only.

Can I add my company name to my invoice?

Yes, you can update the company name in your account and it will show in your next invoice automatically.

Technical Questions

Operating System

Do you provide 32-bit versions of Windows servers?

By default, we provide Windows Server OS which is all 64-bit. However, if you require a 32-bit OS, we can help install Windows 10 with your own license. (Please note that for VPS, you need to purchase a basic or higher version of plans for the Windows 10 installation.

Do you support VMware 11?

We do not support VMware 11; the highest version supported is VMware 8.

Can I use my own ISO for my VPS?

Yes. If you order a Basic or upper VPS plan, you can customize your operating system. Please upload your ISO to us. On a Windows VPS, please note that we only accept Windows 10 as the customized OS, and you will need to activate it with your own license.

What is the difference between a Windows VPS and Linux VPS?

Windows VPS is equipped with a commercial operation system (OS)-Windows and relies on Microsoft solutions for database and website management tools. It has a user-friendly graphic interface. While Linux VPS runs on the Linux operating system and uses open-source databases and web development tools. Linux VPS has the advantage of speed, performance, and stability.

Can I use my own Windows server license/ISO on your dedicated server?

Yes, you can upload your installation .iso file to our server by FTP, and then we will reload it to your dedicated server. Or, you can use IPMI to install your own image/ISO file.

What operating systems do you offer for your Linux VPS?

We offer four different operating system options for Linux VPS. We have CentOS 6.x-7.x 64-bit, Ubuntu Server 16.x-18.x 64-bit, Debian 7.x-9.x 64-bit, or OpenSUSE leap 42 for your Linux VPS. If you need other operating systems, you'll need to provide an ISO image.
Read more Linux server FAQ.
Hardware Configurations

What are your server RAM types?

We support various types of memory, including DDR4 and DDR3. While there are no fixed memory models for each server or VPS host, higher-end physical servers typically use DDR4.

Do your VPS servers have RAID?

No, VPS hosting does not include RAID by default. If you require RAID, we recommend upgrading to a dedicated server.

How many redundant power supplies do you provide on each dedicated server?

Currently, we provide one redundant power supply per server, and our data center is gradually enhancing its power infrastructure.

Do you provide servers with M.S2 disks?

Yes, we offer M.S2 disks. Please contact us via a ticket if you require them.

Can I divide your standard disks into different drivers?

Yes, you can partition the disks yourself or contact technical support for assistance.

Which server plan supports RAID?

Some of our physical servers come with RAID configurations as standard. Please refer to our plan details. If you need customized RAID services, please contact us via a ticket.

How many GPU cards can be configured on a GPU server?

Currently, we support a maximum of two identical GPUs installed on an individual server. Supported GPU models include K40, RTX2060, RTX3060Ti, RTX A4000, RTX A5000, among others. Please refer to the plan details on our website for the most accurate information.

What is your server's motherboard type?

Our servers use SUPERMICRO X9 and X10 Generations motherboards. The exact model may vary from server to server. You can also inquire about the motherboard configuration once you receive your server.

Do you provide VPS with NVMe disks?

Our VPS hosting utilizes pure SSD drives, and some hosts are equipped with NVMe disks. However, we cannot guarantee that your VPS will be allocated to NVMe disks specifically.

Do you set limitations on the I/O of VPS disks?

We do not impose limitations on Input/Output (I/O) operations for VPS disks by default. Nevertheless, if excessive I/O utilization begins to impact the experience of other VPS users, we may find it necessary to implement certain restrictions.

What is your servers' ASN (Autonomous System Number)?

ASN varies among different data centers, and even within the same data center. To find the exact ASN for your server, you can use the website to search for the ASN associated with your IP.

Can I add my own hardware (disks, USB) to your hosting server?

We typically use our data center's hardware infrastructure by default. If you wish to use your own hardware, it is usually possible on an annual basis, with additional service fees. Please send your hardware specifications and detailed requirements to for evaluation and a quote.

What is the CPU processor of your VPS host server?

Different VPS host servers may have different CPUs, but most of them are Intel E5-2687Wv3 (3.10 GHz), E5-2690 (2.90 GHz) or E5-2697v2 (2.70 GHz).

Can I add RAM/CPU/Disks for my Advanced Windows Hyper-V VPS?

No. The Advanced Windows Hyper-V VPS comes with the maximum resources we permit for a VPS. If you still need more, we suggest upgrading to a dedicated server, whose performance is better than VPS. To find more details about our dedicated servers, please refer to our bare metal website or contact us.

My Windows 10 VPS was just set up, and resource usage is already over 50% even though I haven't started using it. Why?

High CPU Usage: The system is completing initial updates and configurations, which typically takes 2-4 hours. CPU usage will normalize afterward.
High Memory Usage: Our VPS memory is dynamically allocated based on host system usage. The displayed usage includes unallocated memory that will be assigned as needed. This does not impact your ability to use the full memory specified in your plan.
Security and Backup

What are your security standards?

We share many common standards with other hosting companies. Numerous steps have been implemented in our hosting business to ensure the security of our network and hosting environment, including but not limited to the following.

1. DBM requires that network communications adhere to the principles of data confidentiality, integrity, and availability discussed above. No data will be shared with the third party without the account owner's permission.
2. DBM's hosting environment is protected from the public Internet and corporate Local Area Networks (LANs) by multiple next-generation firewalls and monitored by intrusion prevention/detection systems, including strategically placed distributed denial of service mitigation systems.
3. DBM requires that information be handled with the appropriate level of encryption by our policies and standards, and in compliance with applicable laws.
Customer Hosting Environment Security
4. DBM performs industry-standard security enhancements - more specifically, fortifying and configuring critical systems according to industry best practices as defined by the Center for Internet Security (CIS).
5. The DBM regularly reviews information regarding current security vulnerabilities, including vendor bulletins and other industry sources. If security updates are determined to be critical to the DBM environment, they are tested and deployed promptly.
6. The integrity and availability of customer-hosted systems and services are regularly monitored. Operations personnel review alerts generated by the monitoring system and respond promptly.
7. Customer hosting systems are monitored 24/7 for malicious activity.
8. DBM follows strong password guidelines, including complexity and minimum length requirements. Passwords expire and are changed periodically.

What is your backup solution?

Our VPS includes free regular backups and additional remote data center backups. For Dedicated servers, you can manually back them up locally, or choose our special backup solution. For details, please visit our backup solution page.

Do you provide IPHM hosting and can I deploy DDoS botnet on your servers?

No, we do not support such activities on our servers.

Can I enable Multi-Factor Authentication for security?

Multi-factor authentication is not supported by default settings. However, you can opt for third-party RDP software that offers multi-factor authentication, such as Chrome RDP.

Do you pre-configure any security rules on your firewall (Cisco ASA)?

Our Cisco ASA firewall comes with basic access rules pre-configured.

What is your IP risk score?

IP risk scores can range from 0 to 100, depending on the specific IP. If you have special requirements regarding IP risk scores, please submit a ticket specifying your IP requirements and usage.

How frequently is your server maintained?

Dedicated servers with the management plan and VPS hosting undergo regular maintenance twice a year, including tasks such as installing Windows updates and checking for hardware issues. The maintenance schedule is not fixed, but we will notify you via email two weeks in advance if there are upcoming maintenance tasks.

What security measures do you take to protect my VPS?

Safeguarding your security is our foremost concern:

fiber_manual_record Firewall Protection: All VPS are shielded behind robust hardware firewalls.
fiber_manual_record Port Management: We proactively secure our network by blocking vulnerable ports such as 135-139 and others to mitigate potential threats.
fiber_manual_record Ongoing Updates: To fortify our defenses, we routinely update our host server operating systems, ensuring all security patches are promptly installed.
fiber_manual_record DDoS Protection: Our network features comprehensive DDoS protection mechanisms to thwart any potential distributed denial-of-service attacks.
fiber_manual_record Data Backups: Your data's safety is paramount. We regularly back up our host servers, and in the unfortunate event of any issues, such as hacking, we offer a convenient VPS restoration service for a nominal fee.
fiber_manual_record Proactive Monitoring: Our vigilant network monitoring team keeps a watchful eye on our infrastructure. In case of any attacks, rest assured, we take swift action to halt them in their tracks.

Is the Cisco ASA firewall compatible with both Windows and Linux OS?

The ASA firewall restricts certain ports but is compatible with both Windows and Linux operating systems.

What's the difference between a shared and dedicated firewall?

A shared firewall is used by 2-7 users who share a single Cisco ASA 5520 firewall, including shared bandwidth. It does not have superuser privileges, and advanced configurations may require contacting our support staff. In contrast, a dedicated firewall allocates one user to a Cisco ASA 5520/5525 firewall, providing superuser access for independent and personalized configurations, such as firewall rules and VPN settings.

Can I set up the Cisco router by myself?

If you purchase a dedicated firewall, you will have the authority to configure the device yourself.

What security measures do you take to protect my dedicated server?

At Database Mart, security is paramount:

fiber_manual_record Double Firewall Protection: Our physical servers are shielded behind a router firewall for added security.
fiber_manual_record Port Security: Vulnerable ports, including 135-139, are blocked within our network to enhance protection.
fiber_manual_record Continuous Vigilance: We closely monitor our network, swiftly thwarting any incoming attacks to ensure your safety.

What is the maximum bandwidth I can upgrade to?

We support upgrading to a maximum of 1Gbps bandwidth. You can select your desired bandwidth when placing an order or request it via a ticket.

Why is the speed not improved after the bandwidth upgrade?

The bandwidth of your server represents the maximum available bandwidth. Real-time bandwidth usage depends on the current situation in the rack where your server is located and the shared bandwidth with other servers. The speed you experience may also be influenced by your local network and geographical distance from the server.

Can I set up LAN/Subnet for my dedicated servers?

Yes, we can set up LAN/Subnet for your dedicated servers for a fee of $10 per server per month. If you have this requirement, please submit a ticket to

Do you block any TCP/UDP ports in your network?

We blocked the following TCP/IP ports in our network for better security. They are 135-139, 445, 593, 1024-1030, 1080, 1214, 1363-1364, 1368, 1373, 1377, 2283, 2535, 2745, 3127-3128, 3410, 4444, 5554, 8866, 9898, 10000, 10080, 12345, 17300 and 27374.

Can I add an extra NIC for my server?

Yes, you can add an extra NIC(Network interface controller) for your dedicated server at $10 per month. If you have this requirement, please submit a ticket to

How do you calculate the bandwidth usage?

We do not meter the bandwidth usage for individual dedicated or VPS servers. Each server can use the maximum bandwidth as the plan allocated (e.g., 100Mbps unmetered). 100Mbps unmetered bandwidth is around 32TB accumulated bandwidth per month. We do monitor the bandwidth usage closely in our network in order to keep all the clients happy. If you use too much bandwidth and affect the other clients, we may ask you to reduce the bandwidth usage since the bandwidth is shared with other clients.

What is your ISP?

Our ISP provider is determined by the data center where our servers are located. Our IPs are data center IPs, not residential IPs.

Do you provide a private network or VLAN services between my servers?

We offer a private network or VLAN between our dedicated servers in the same rack. The price is $10/server/month. Please get in touch with us with your requirements for further details if you need that.

Is it possible to virtualize your bare metal/dedicated server and create VPS within it?

Yes, you can create Windows/Linux virtual machines on dedicated/bare metal servers. But there will be an extra license fee of $20/two Windows VPS/month for more than 2 Windows VPS.

How to deploy Flask applications based on PyTorch?

To deploy Flask applications, please refer to the official guide. If you encounter any difficulties, feel free to request assistance. Here is the link to the official guide: Official PyTorch Deployment with Flask Guide.

How to choose the data center I want to host in?

You can contact our customer service personnel to have a server allocated to your specified location or data center.

Do you provide a KVM virtualization server?

Database Mart Windows 10 VPS and Linux VPS are based on KVM virtualization, while Windows VPS is based on Hyper-V virtualization.

Do you provide fresh IPs?

Our IPs are recycled, but we ensure the security and availability of the IPs allocated to you.

For which types of applications do you offer pre-installation services?

By default, we offer pre-installation services for various systems and database software, including Windows and Linux. If you need assistance with software installation, please contact our customer service.

Does your server support sending/receiving emails from specific domains?

Yes, we can support this functionality.

Do your VPS/dedicated servers support a microphone?

No, VPS/dedicated server hosting is primarily designed for remote access and control of a server or a computer. While the hosting server allows you to interact with a remote system by transmitting keyboard and mouse input, it is not inherently designed to support audio input/output, including microphones.

Does your GPU server allow virtualization with BIOS?

Yes, our GPU servers are configured to enable virtualization by default. They can effectively support Android emulators and other virtualization needs.

Can I use my own IPs on your servers?

By default, this is not supported. If you have specific requirements, please email details about the number of IPs, their purpose, and the type of product you wish to purchase to Our customer service will evaluate whether using your IPs is feasible.

Do you provide servers with CHR MikroTik?

We do not offer support for Cloud Hosted Router (CHR) systems.

Do you offer a dedicated IP based on an OVPN file?

We cannot provide such files as we do not have official partnerships with Spectrum Business or OpenDNS. If you need to run OpenVPN, you can purchase and install it from the official website.

Can I set up Active Directory (AD) on your server so that users can access the domain via the public IP?

Yes, you can set up Active Directory on our servers to enable users to access the domain via the public IP. Refer to our Knowledge Base for guidance.

Do you provide residential IP/residential servers?

We do not provide residential IPs; all our IPs are sourced from data centers.

Do you provide snapshots for servers?

Snapshots are not provided by default. However, you can consider ordering third-party backup applications or our backup services.

Do you provide offshore servers?

Our servers are located within the United States, so we do not offer offshore hosting services.

Are resources shared or dedicated for your VPS?

The CPU, Memory, and disks are dedicated. The bandwidth is shared with other clients in the same host server and rack.

How can I access your Linux VPS server?

SSH is enabled for all Linux VPS servers. You will get the server IP, username, and password once your VPS is ready. You can log into the VPS server with the root permission via SSH.

Can I connect to your VPS and dedicated servers via mobile phone?

Yes, you can connect to the server via mobile phone. If you use an Android device, please find more Android remote desktop details. If you use an Apple device, please refer to remote desktop iOS.

Can I upgrade/downgrade my dedicated server?

It is easy to upgrade/downgrade memory, but all of our motherboards have maximum memory limits. Please always contact our billing department first to verify if your dedicated server can be upgraded/downgraded or not. It is not easy to upgrade/downgrade the CPU or hard drives. It is better to put a new dedicated server online and migrate the data manually. Our experienced support staff is available to help with your migration for free.

Why is my VPS memory not showing the full capacity?

By default, we have reclaimed a part of unused memory from VMs, which stay idle most of the time. The RAM will get back to your server and automatically increase as long as your server needs it. It will not affect the running speed of your server at all.
If you need any help regarding the memory, feel free to contact us at

Can you change the primary IP for my VPS or dedicated server?

No. The primary IP cannot be changed, but you can order additional IPs at a price of $2/month/IPv4 for your server if you want. ARIN justification and IP usage need to be provided for each additional IP.

How can I point my domain names to your VPS or dedicated servers?

Please change the DNS records and point your domain names to your VPS or dedicated server IP.

Can I have more RDP sessions in my Windows VPS/dedicated server?

By default, two concurrent sessions are available for our Windows RDP. If you want more, you must order RDS CALs from Microsoft. Please click here to order. Please note with Windows 10 OS, the RDP only allows one session at a time.

What is the virtualization platform for your VPS?

We use the Microsoft Hyper-V virtualization platform for all our Linux and Windows VPS servers.

Do you provide a Graphic User Interface (GUI) for your Linux VPS/dedicated server?

Our Linux VPS/dedicated server does not come with GUI by default, but we can install it for you and enable the VNC access if you submit a support request. You can also install GUI by yourself through SSH.

Do you provide cPanel and WHM for your Linux VPS?

We do not offer cPanel and WHM licenses. We can help you install cPanel on your Linux VPS, but you need to order the cPanel license yourself. cPanel provides 15 days of free trial and it will not work if you do not activate the license after 15 days.

Do you provide a Plesk control panel for hosting servers?

You can install Pleak by yourself or request us to help. However, we do not provide a Plesk license and you need to order a license yourself.

What's the enterprise-level SQL Server hosting solution?

Dedicated SQL Server plans are best for enterprises with high service availability and data safety requirements. We have various solutions for these kinds of scenarios.

Software Questions

General Software Questions

How many websites can an Express Windows VPS host?

The exact number varies based on factors like site complexity, traffic, and resource needs. Generally, an Express Windows VPS can handle dozens of smaller websites. Consider resources and monitor server performance as you add sites.

Are there any database size restrictions for SQL Server on your servers?

We do not impose additional size limitations. However, different versions of SQL Server may have its own limitations:

fiber_manual_record SQL Server Express Edition: Limited to a maximum database size of 10 GB.
fiber_manual_record SQL Server Standard Edition: Limited to a maximum database size of 524 PB (petabytes).
fiber_manual_record SQL Server Enterprise Edition: Limited to a maximum database size of 524 PB (petabytes).

Please check Microsoft documentation for more information.

Does the regular Windows VPS plan support Android emulators?

No, our regular Windows VPS plan does not support running Android emulators. This is because of potential conflicts with Hyper-V virtualization technology and other software like Android emulators.

Can I record videos while running Android emulators on GPU servers?

Yes, you can record videos using Android emulators on our GPU servers. You can also choose to record videos without audio using suitable recording tools.

Do you offer SmarterTools email services?

We can help you install SmarterMail(no license), and MailEnable Standard Edition on your server.
SmarterMail(no license) supports a single domain for up to 10 mailboxes. Check more details here.
MailEnable Standard Edition supports unlimited domains for unlimited mailboxes. Check more details here.

Can I install cPanel with multiple user accounts?

We can assist you in installing cPanel for free. However, you'll need to purchase a cPanel license, which determines the number of user accounts allowed.

Do you offer free SSL certificates?

Yes, we provide free Let's Encrypt certificates. Feel free to contact us if you need assistance. You can also choose our paid SSL for more stability and higher security.

How many emails can we create in Mailenable's standard edition?

No limit in Mailenable's standard edition.

Can I use your VPS to book visa appointments?

You can employ our VPS to book visa appointments manually or to run legitimate automated applications. Please keep in mind that our VPS IPs originate from our USA data center and are not residential IPs.

Does your server support setting up a monitoring system with SQL Express and alarms?

Yes, you might consider our Lite Dedicated Server with SSD (16GB RAM, Quad-Core Xeon E3-1230, 480GB SSD + 500GB SATA) or a higher version of dedicated servers. It includes a Windows OS and we can assist in installing SQL Server Express for you.

Can I use your VPS for eBay dropshipping?

Yes, you can use our VPS for eBay dropshipping by running appropriate dropshipping tools and software. Ensure you understand eBay's rules and operate carefully for success and compliance.

Can I host multiple Forex accounts with different brokers?

Yes, you can host multiple Forex accounts from various brokers on our servers. Ensure your chosen server plan meets the performance requirements.

Can I use your VPS for OpenVPN?

OpenVPN is third-party software. You'll need to purchase a license and configure it from their official website, as we can't provide direct assistance.

Can I run cracked games on your servers?

Running cracked games raises copyright concerns. Our servers do not support illegal usage.

Do you support the DirectAdmin control panel?

Yes, we support DirectAdmin, but you'll need to purchase a license. It's a web hosting control panel for easy management of various services.

How many MT4 instances can I install on your VPS or dedicated server?

You can install multiple MT4 instances in our VPS and dedicated servers. Please refer to the page

Which plan should I choose to open 80-100 web pages simultaneously?

At least 4 physical cores and 16GB of memory are required. We recommend you choose our Express Bare Metal Server.

Can I have multiple accounts for my clients, each associated with their own domain?

Yes, you can. If you're running a web hosting business on a server, each client can have separate access and management for their individual domain. But you will need to install a control panel like cPanel, ISPconfig, or Webmin to simplify management for clients.
Supported Software/Usage
Supported Software/UsageRecommended ConfigurationNotes
WOW (World of Warcraft) HostExpress Bare Metal and aboveIt requires ample CPU and memory to support the game and accommodate numerous players online simultaneously. Recommend to use a dedicated server with at least a quad-core CPU and 8GB RAM. Utilizing SSD or NVMe storage enhances game loading speed.
Playing Crossfire WestGPU Dedicated Server - GT 730 and above
Forex EAExpress Windows VPS and aboveStart with at least 2 Cores 2GB RAM, and increase configuration based on EA's data processing and account count.
.NET Core (Dotnet)Professional Windows VPS and aboveRecommend at least 4 vCPU, 8GB RAM, Windows OS or higher. Adjust configuration if specific components or services are needed (e.g., load balancing, auto-scaling).
Amazon/Shopify/Ebay Account OperationsExpress Windows VPS and aboveAdjust the plan based on the number of managed accounts and processed orders.
Android EmulatorsGPU Servers (GT730, P600, P620, P1000, GTX1650, GTX1660, RTX2060...)Most GPU servers support emulators. Refer to this link and select a plan based on app types and quantity.
Facebook/Youtube Watch Time SoftwareBasic Windows VPS and above
GPU VirtualizationGPU Cards: A5000, A40GPU server virtualization requires GPU cards that support virtualization. Refer to NVIDIA's official documentation.
Unlock chatGPTExpress Windows VPSVPS supports unlocking and running ChatGPT for conversations with OpenAI's GPT-3.5 model.
Moodle LMSBasic Windows/Linux VPSThe plan should align with user count and concurrent usage.
OBS StreamingGPU Dedicated Servers - P620 and aboveChoose Quadro or GTX series graphics cards.
Unreal Engine Pixel StreamingGPU Dedicated Servers - GTX1650 and aboveRecommend GeForce RTX or Quadro series graphics cards, 16GB RAM, and Windows OS.
2k StreamingGPU Dedicated Servers - P600 and above
4k StreamingGPU Dedicated Servers - RTX1650 and above
DB2 DatabaseProfessional Linux VPS and aboveRecommend at least 2 vCPU, 8GB RAM, 200GB SSD. Adjust based on database size and quantity.
Exness BrokerBasic Windows VPS and aboveSuitable for Forex broker and EA software support.
CLO3D & BrowzwearGPU Dedicated Server - RTX2060 and aboveStrong computational and graphics power is required for clothing design and simulation software.
LaravelExpress Linux VPS and above
Nvidia Deepstream SDKTesla, Quadro, RTX Series GPU ServerSupport varies based on DeepStream SDK versions and GPU compatibility. Refer to Nvidia's official documentation.
MT4/MT5Express Windows VPS and AboveAdjust configuration based on account and chart count.
Facebook Video UploadBasic Windows VPS and aboveUpload video from local to VPS. Choose the proper tools, bandwidth, and disk size.
OpenAI WHISPERGPU Dedicated Server - RTX A4000 and aboveRecommend at least 16GB GPU memory.
MTurk (Amazon Mechanical Turk)Express Windows VPS and AboveVPS can assist with MTurk tasks, but consider using residential IPs for better results.
Rithmic ProBasic Windows VPS and aboveReal-time financial data processing requires powerful CPU and memory resources.
Global MirmBasic GPU Server - GTX 1650 and aboveSuitable for playing this game.
Node.js ApplicationNode.js Hosting PlansConsider using CloudClusters' Runtime Environment or Linux VPS for higher performance.
BigBlueButtonBasic Bare Metal SSD and above, Linux OSOnline meeting and virtual classroom platform for remote education. Requires a dedicated server for better performance.
MoneyRobotExpress Windows VPS and aboveSEO tool support. Refer to VPS-Mart
SAP Crystal Reports 13.0.33GPU Server - GT 730 and above, Windows OSReporting tool for data visualization. Requires DirectX 11 or higher graphics support.
MTurk (Amazon Mechanical Turk)Express Windows VPS and AboveUse VPS for registering MTurk accounts and tasks, but residential IPs are recommended for better results.
VFX(Visual Effects) HostingGPU Dedicated Servers: RTX 2060, RTX 3060Ti, RTX A4000/A5000
Unsupported Software/Usage
Unsupported Software/UsageNotes
Etsy Account OperationsUsing VPS may trigger alerts on Etsy as it's not a standard home / office IP. Etsy operations on VPS will lead to restricted account access or bans due to platforms detecting unusual activity from virtual IPs.
Survey WorkSurvey work typically requires a residential IP, which our VPS does not support.
Unallowed Software/Usage
Unsupported Software/UsageNotes
Gambling (Policy prohibition)We do not allow gambling software hosted on our servers and prohibit certain illegal use cases.
Crypto Miner (Policy prohibition)We do not allow miner-related work as it will occupy over resources which may affect other clients' usage.
Cracked GamesRunning cracked games raises copyright concerns. Our servers do not support illegal usage.
Phishing Websites or SoftwareWe adhere to US law, and activities related to phishing are strictly prohibited on our servers. Should such activities be detected, we will promptly suspend the server without issuing refunds.

GPU Server Questions

General Questions for GPU Server

Which kind of your GPU servers support CUDA 12.2?

GPU servers that support CUDA 12.2 typically include models equipped with NVIDIA GPUs from the Ampere architecture or later. This encompasses various RTX series GPUs, such as RTX 3060 Ti, RTX A4000, RTX A5000, RTX A6000, RTX 4090, RTX 4060, and high-end models like the A100. These GPUs are designed to be compatible with CUDA 12.2 and offer improved performance and features for GPU-accelerated computing tasks.

How to access/RDP to your GPU Windows Server?

To RDP/access a GPU Windows server, utilize Remote Desktop Client software such as Microsoft Remote Desktop or any compatible RDP client. Enter the server's IP address or hostname, along with your login credentials. For further guidance, visit: How to Access GPU Server.

Do you provide IPMI on GPU servers?

We do not provide IPMI by default for GPU VPS and GPU dedicated servers. You can manage your GPU servers using your control panel. However, if you do require IPMI for GPU dedicated servers, please contact us for more information.

Do your Nvidia GPUs support virtualization?

NVIDIA offers virtual GPU (vGPU) solutions that enable virtualization of GPUs for virtual desktop infrastructure (VDI) environments. These solutions allow multiple virtual machines (VMs) to share a physical GPU or allocate multiple GPUs to a single VM, providing enhanced graphics and performance for demanding workloads in a virtualized and cloud environment.

Here is a list of specific NVIDIA GPU models that support virtualization, as mentioned in the search results:

1. NVIDIA A100 PCIe 40GB
5. Tesla V100

Please note that GPU support for virtualization may also depend on the hypervisor software being used. It is recommended to refer to the product support matrix for the specific vGPU software release for detailed information on GPU compatibility.

How many GPU cards can be configured on your GPU server?

Our multi-GPU servers support up to 8 cards. However, additional GPU cards cannot be added to standard multi-GPU server plans. Alternatively, some single-GPU server plans, such as those featuring K80, RTX 4060, RTX 2060, RTX 3060 Ti, RTX A4000, and RTX A5000, support an extra GPU card.

Are your GPU resources shared or dedicated?

Our GPU resources are not shared. Each server and VPS comes with a dedicated GPU card, ensuring that you have access to the full power and resources of the GPU without any sharing or contention. This setup allows you to maximize the performance of your applications and tasks that require GPU acceleration.

What are the differences between GPU servers and regular servers?

GPU servers, unlike regular servers, are equipped with Graphics Processing Units (GPUs) in addition to Central Processing Units (CPUs). This allows GPU servers to leverage parallel processing power for tasks such as machine learning, data analytics, and scientific simulations, resulting in significantly faster computation times for these workloads. Regular servers rely solely on CPUs for processing, which may not offer the same level of performance for compute-intensive tasks that benefit from GPU acceleration.

When do you need to upgrade to a GPU server?

Cases that typically require upgrading to a GPU server include handling large-scale datasets for machine learning or deep learning tasks, performing complex graphics processing, rendering, streaming, video editing, or accelerating other compute-intensive workloads that require parallel processing, such as multiple Android Emulators.

What's the difference between GPU VPS and GPU dedicated server?

While both offer dedicated GPU resources, GPU VPS shares CPU and disk resources among users through virtualization, allowing for flexibility and scalability but potentially compromising performance due to resource sharing. Conversely, GPU dedicated servers grant exclusive access to hardware resources, ensuring consistent and dedicated performance for demanding tasks, albeit usually at a higher cost.
GPU Server Billing Questions

What is the billing model for GPU servers? Is there an hourly billing option?

The billing model for GPU servers operates on monthly, quarterly, annually, and biennially cycles. Hourly billing is not currently available but may be introduced in the future.

Can I transfer my HDMI setup from my current server to the new GPU server?

Unfortunately, our $15 HDMI fee is a one-time setup charge per server. If you wish to switch to a different server, you'll be required to pay the $15 setup fee again for the new GPU server.

Do you provide a free trial for GPU servers?

By default, we do not provide free trials for GPU servers. However, if you're unsure which GPU server plan best suits your needs, feel free to reach out to us. We're more than happy to offer professional recommendations. If we have sufficient stock available, we'll gladly provide a trial accordingly.
Questions about Supported Software/Usage

Can we use BlueStacks or LDPlayer on your GPU VPS or GPU dedicated servers?

You can utilize popular Android emulators like BlueStacks, LDPlayer, Nox Player, and Memu on our GPU VPS or GPU dedicated servers for running multiple Android applications and games. Explore further to find the server plan that perfectly fits your instance quantity needs..

Must I order a GPU server for Android emulators?

While a server with sufficient CPU can handle emulator tasks, opting for a GPU server can provide enhanced performance, especially for graphics-intensive applications and gaming emulation. GPU servers excel at handling complex graphical tasks efficiently, resulting in smoother and more responsive emulation experiences.

Can GPU servers be used to deploy websites?

Yes, GPU servers can indeed be used to deploy websites, the same as traditional CPU-based servers. However, it's important to note that GPU servers are typically overkill for standard website hosting needs and are more commonly employed for tasks requiring intensive parallel processing, such as machine learning or scientific computing.

What is light game and heavy game?

Light games and heavy games are terms used to describe the performance requirements and resource usage of different types of video games. The classification of a game as light or heavy depends on factors such as the game's graphics, processing power, memory usage, and overall system requirements.

Light Games:
Light games are typically characterized by their low system requirements and minimal resource usage. These games are designed to run smoothly on a wide range of devices, including low-end or older hardware. Light games often have simple graphics, basic gameplay mechanics, and smaller file sizes. They are suitable for devices with limited processing power, such as smartphones, tablets, and low-spec computers. Examples of light games include puzzle games, casual games, and 2D platformers.

Heavy Games:
Heavy games, on the other hand, are more demanding in terms of system requirements and resource usage. These games often feature high-quality graphics, complex gameplay mechanics, and immersive environments. Heavy games require powerful hardware, including high-end processors, dedicated graphics cards, and ample memory. They may also have larger file sizes due to the high-resolution textures, detailed models, and advanced visual effects. Heavy games are typically found in genres such as first-person shooters, open-world RPGs, and realistic simulations.

The distinction between light games and heavy games is important for gamers and developers alike. Gamers with low-end devices can focus on light games that their systems can handle without performance issues. Developers can optimize their games for different hardware configurations and target specific audiences based on the game's classification as light or heavy.

What are the common light games and heavy games that can be run in Android emulators such as BlueStacks or LDPlayer?

Here is a list of common light games and heavy games that can be run on Android emulators like BlueStacks or LDPlayer.

Light Games:
1. Candy Crush Saga
2. Subway Surfers
3. Temple Run
4. Clash Royale
5. Angry Birds
6. Fruit Ninja
7. Hill Climb Racing
8. Cut the Rope
9. Plants vs. Zombies
10. Words with Friends

Heavy Games:
1. PUBG Mobile
2. Call of Duty: Mobile
3. Fortnite
4. Genshin Impact
5. Mobile Legends: Bang Bang
6. Free Fire
7. Asphalt 9: Legends
8. Shadowgun Legends
9. Black Desert Mobile
10. Epic Seven

Please note that the performance of these games may vary depending on the specifications of your computer and the settings of the emulator.
Supported Software/Usage
Supported UsageApplications ExamplesRecommended ConfigurationNotes
GamingPlaying Crossfire WestGPU Dedicated Server - GT 730 and above
GamingGlobal MirmBasic GPU Server - GTX 1650 and higher level of GPU servers
Android EmulatorsBluestack/LDPlayer/Nox Player/Memu, etcGPU Servers (GT730, P600, P620, P1000, GTX1650, GTX1660, RTX2060...)Most GPU servers support emulators. Refer to this link and select a plan based on app types and quantity.
StreamingUnreal Engine Pixel StreamingGPU Dedicated Servers - GTX1650 and aboveRecommend GeForce RTX or Quadro series graphics cards, 16GB RAM, and Windows OS.
StreamingRain Sounds streamingGPU Dedicated Servers - P600, P620 and higher level of GPU servers
StreamingOBS StreamingGPU Dedicated Servers - P620 and aboveChoose Quadro or GTX series graphics cards.
Streaming2k StreamingGPU Dedicated Servers - P600, P620 and higher level of GPU servers
Streaming4k StreamingGPU Dedicated Servers - RTX1650, T1000, 1660 and higher level of GPU servers
AI/Deep learningOpenAI WHISPERGPU Dedicated Server - RTX A4000 and higher level of GPU serversRecommend at least 16GB GPU memory.
AI/Deep learningllama 2RTX 4060, A4000, A5000 or higher level of AI GPU serversCheck more detail for the GPU servers suppporting llama 2.
AI/Deep learningFace Swap Telegram botK80, RTX 2060, RTX 3060 Ti, RTX 4060 or higher level of AI GPU servers
AI/Deep learningAI modulesTake Ollama, for example, you need at least 8 GB of VRAM (GPU Memory) to run the 7B models, 16 GB to run the 13B models, 32 GB to run the 33B models, 64 GB to run the 70B models.Check more detail for the GPU servers suppporting Ollama.
RenderingCLO3D & BrowzwearGPU Dedicated Server - RTX2060 and higher level of GPU serversStrong computational and graphics power is required for clothing design and simulation software.
RenderingVFX(Visual Effects) HostingGPU Dedicated Servers: RTX 2060, RTX 3060Ti, RTX A4000/A5000
OthersSAP Crystal Reports 13.0.33GPU Server - GT 730 and above, Windows OSReporting tool for data visualization. Requires DirectX 11 or higher graphics support.
OthersGPU VirtualizationGPU Cards: A40, A100, A5000, A6000, V100GPU server virtualization requires GPU cards that support virtualization. Refer to NVIDIA's official documentation.