Frequently Asked Questions

Database Mart LLC is a web hosting and Cloud-as-a-Service hosting provider founded by a group of hosting experts in 2005. Building on this experience, the same team established Cloud Clusters Inc. in 2017 to offer fully managed open-source application services on the Kubernetes cloud. We focus on facilitating easy application migration, management, and customization for small and midsize businesses. Learn more about Database Mart.

Database Mart adheres to the principle of offering competitive pricing to benefit a wider range of small and medium-sized businesses as well as individuals. Our goal is to establish long-lasting partnerships and achieve mutual success. Over the years, we have accumulated valuable experience that helps us avoid unnecessary cost overhead. In addition to this, several factors contribute to our cost-effectiveness:

fiber_manual_record We own our hardware infrastructure, which means we do not resell services from other vendors. This significantly reduces operational costs.
fiber_manual_record Our technical support team is spread globally, with some members working remotely from home. This helps lower the average labor costs.
fiber_manual_record We currently do not provide telephone technical support. Instead, we offer online chat and email support, enabling us to assist more people within a given time frame, thus reducing service costs.

To withstand our remarkably low prices, we do not provide phone support. Technical support is available via our online Ticket and live chat.

Generally, we respond to most emails within an hour. You can also get assistance from our staff via live chat.

Our technical support is available 24/7/365. However, there may be a slightly longer response time from our billing and sales departments due to holiday hours.

We do offer a 30-day money-back guarantee for Hyper-V/VPS servers. The policy will be eligible for the first 30 days of your completed DBM billing account registration.

We offer a 99.9% uptime guarantee for our network and all servers.

Our Hyper-V plans offer superior memory and storage configurations compared to Windows VPS plans. Plus, they include a complimentary Cisco Firewall for enhanced security. These plans are specifically tailored for enterprise users.

Yes, we offer managed hosting services. We provide free management for VPS and paid options for dedicated servers. To learn more about the specific scope of our managed services, please visit our management services page.

A dedicated server with SSD, offers better data security, better CPU, and Free Windows OS. The major difference between them is that Bare Metal does not have RAID redundancy, while SSD dedicated server does. In other words, there is a high risk of data loss when the C drivers of Bare Metal go wrong. Therefore, Bare Metal is mainly for the use of product/project development or business which is not data sensitive. For those who want to take advantage of the Bare Metal price and use it for their data-sensitive business, please back up the data as often as possible to your local disk during the business.

Yes, we offer data migration services for VPS. We provide a free service to transfer the entire VPS data from one server to another server, but both VPS must be hosted with our company. Please note that we do not offer free migration services for dedicated servers.

We use the Microsoft Hyper-V virtualization platform, so we can migrate your Windows VPS for free if you can provide us with the .vhdx or .vhd image file. If you do not have the image files, we can help you to set up your websites and databases from your old providers for free too.

A VPS/dedicated server comes with one dedicated IP for free. The additional dedicated IP is $2.00/month/IP.
For a dedicated server, you can request 8 extra IPv4 at most.
For a VPS, you can request 4 extra IPv4 at most. There is no limit for IPv6.
If you need more extra IPs, please send a ticket to us and let us know your IP usage.

Generally, our existing standard dedicated servers can meet most requirements. we do not provide customized dedicated servers. If you really require it, please send an email to contact@databasemart.com.

No, our servers do not support marketing email sending.

Yes, you can install any legal software (including SQL Server) in your dedicated server or VPS.

We regret to inform you that we cannot offer hosting services to customers in the following countries due to U.S. Department of the Treasury sanctions programs: Iran, North Korea, Syria, Sudan, Cuba, and Venezuela, Russia.

The prices displayed on our sales website often reflect the lowest available rates, including discounts or special biennial/triennial pricing. To ensure accurate pricing, please:

Select your desired billing cycle and any additional add-ons.
You can see the total price at the Order Summary section.

We take your privacy and data security seriously. We are committed to ensuring that your data is protected and used responsibly. For more details, please check Privacy Policy - Database Mart.

Unfortunately, due to the IP block policies enforced by the Chinese government, we regret to inform you that we are unable to provide proxy server services to customers located in China Mainland.

The legality of proxy software varies based on different countries' policies. At present, our server usage policies strictly adhere to U.S. laws, and we do not have a blanket prohibition against the use of proxy software.

It's important to note that if the use of proxy or VPN software within our servers results in our IP addresses being blocked, we will be compelled to discontinue our services to you.

No, we exclusively offer hosting server services. However, we do provide the option to rent IPs or SQL Servers as add-on services to enhance your hosting experience.

No, we do not provide DMCA ignored hosting. We comply with US laws, and the DMCA (Digital Millennium Copyright Act) is a US legislation that governs digital copyrights.

Step 1: Order a plan and leave a note "Need free trial, my website is [site link]" for review purposes before checkout.
Step 2: Wait for security verification (30 mins to 2 hours).
Step 3: With the verification passed, you can get the server login details on the server list in the console and start using it. If for any reason the trial request is not approved, you will be notified via email.

If you require further assistance regarding the trial, feel free to contact us.

Our trial is totally free and no credit card is required.

To seamlessly continue your server after the free trial, the system will automatically generate an invoice when you initiate the trial order. If you're satisfied with the trial and wish to proceed, simply pay the invoice, and you'll be able to continue using the service.

Per our policy, a client only gets a free trial for the first order. If you need more, please contact us.

Our system automatically sends invoice reminders when new orders are placed. If you are in a trial period, you can simply disregard these invoice reminders. However, if you are satisfied with your trial and wish to continue using the service, paying the invoice will immediately extend your subscription and confirm your server order successfully.

Your trial request may not be approved under the following circumstances:

fiber_manual_record Exceeding Trial Limits: If you've used more trials than our policy permits, you won't be eligible for an additional trial.
fiber_manual_record Security Verification: If your account information doesn't pass our security checks, you won't be granted a trial.
fiber_manual_record Failure to Specify "Free Trial": If you didn't leave a note to us for a "Free Trial" during the order placement.

If you encounter any issues with obtaining your trial as scheduled, please feel free to contact us for further assistance and clarification.

Please contact us at contact@databasemart.com to get form W-9.

No, our service is not billed by the minute. We have a minimum billing cycle of one month.

We recommend following these methods to resolve the problem：

1. Try making a payment a few moments later.
2. Change the payment method to PayPal.
3. Try another browser or card to make a payment.
4. Re-enter your credit card number in the credit card area.
5. Contact your card issuing bank for more details.

We exclusively accept payments in US dollars (USD). We do not accept payments in any other countries' currencies or virtual currencies, such as USDT or Bitcoin.

Unfortunately, we do not support company VAT at this time.

We only charge extra tax for businesses located in Texas, the USA. The tax details will show in the invoices automatically.

Currently, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, Wire Transfer, and Check. If using a non-instant form of payment, your service deployment will be delayed until the payment clears. Wire Transfer must be over $100. The paper check is for US clients only.

Yes, you can update the company name in your account and it will show in your next invoice automatically.

By default, we provide Windows Server OS which is all 64-bit. However, if you require a 32-bit OS, we can help install Windows 10 with your own license. (Please note that for VPS, you need to purchase a basic or higher version of plans for the Windows 10 installation.

We do not support VMware 11; the highest version supported is VMware 8.

Yes. If you order a Basic or upper VPS plan, you can customize your operating system. Please upload your ISO to us. On a Windows VPS, please note that we only accept Windows 10 as the customized OS, and you will need to activate it with your own license.

Windows VPS is equipped with a commercial operation system (OS)-Windows and relies on Microsoft solutions for database and website management tools. It has a user-friendly graphic interface. While Linux VPS runs on the Linux operating system and uses open-source databases and web development tools. Linux VPS has the advantage of speed, performance, and stability.

Yes, you can upload your installation .iso file to our server by FTP, and then we will reload it to your dedicated server. Or, you can use IPMI to install your own image/ISO file.

We offer four different operating system options for Linux VPS. We have CentOS 6.x-7.x 64-bit, Ubuntu Server 16.x-18.x 64-bit, Debian 7.x-9.x 64-bit, or OpenSUSE leap 42 for your Linux VPS. If you need other operating systems, you'll need to provide an ISO image.
Read more Linux server FAQ.

We support various types of memory, including DDR4 and DDR3. While there are no fixed memory models for each server or VPS host, higher-end physical servers typically use DDR4.

No, VPS hosting does not include RAID by default. If you require RAID, we recommend upgrading to a dedicated server.

Currently, we provide one redundant power supply per server, and our data center is gradually enhancing its power infrastructure.

Yes, we offer M.S2 disks. Please contact us via a ticket if you require them.

Yes, you can partition the disks yourself or contact technical support for assistance.

Some of our physical servers come with RAID configurations as standard. Please refer to our plan details. If you need customized RAID services, please contact us via a ticket.

Currently, we support a maximum of two identical GPUs installed on an individual server. Supported GPU models include K40, RTX2060, RTX3060Ti, RTX A4000, RTX A5000, among others. Please refer to the plan details on our website for the most accurate information.

Our servers use SUPERMICRO X9 and X10 Generations motherboards. The exact model may vary from server to server. You can also inquire about the motherboard configuration once you receive your server.

Our VPS hosting utilizes pure SSD drives, and some hosts are equipped with NVMe disks. However, we cannot guarantee that your VPS will be allocated to NVMe disks specifically.

We do not impose limitations on Input/Output (I/O) operations for VPS disks by default. Nevertheless, if excessive I/O utilization begins to impact the experience of other VPS users, we may find it necessary to implement certain restrictions.

ASN varies among different data centers, and even within the same data center. To find the exact ASN for your server, you can use the website to search for the ASN associated with your IP.

We typically use our data center's hardware infrastructure by default. If you wish to use your own hardware, it is usually possible on an annual basis, with additional service fees. Please send your hardware specifications and detailed requirements to contact@databasemart.com for evaluation and a quote.

Different VPS host servers may have different CPUs, but most of them are Intel E5-2687Wv3 (3.10 GHz), E5-2690 (2.90 GHz) or E5-2697v2 (2.70 GHz).

No. The Advanced Windows Hyper-V VPS comes with the maximum resources we permit for a VPS. If you still need more, we suggest upgrading to a dedicated server, whose performance is better than VPS. To find more details about our dedicated servers, please refer to our bare metal website or contact us.

We share many common standards with other hosting companies. Numerous steps have been implemented in our hosting business to ensure the security of our network and hosting environment, including but not limited to the following.

1. DBM requires that network communications adhere to the principles of data confidentiality, integrity, and availability discussed above. No data will be shared with the third party without the account owner's permission.
2. DBM's hosting environment is protected from the public Internet and corporate Local Area Networks (LANs) by multiple next-generation firewalls and monitored by intrusion prevention/detection systems, including strategically placed distributed denial of service mitigation systems.
3. DBM requires that information be handled with the appropriate level of encryption by our policies and standards, and in compliance with applicable laws.
Customer Hosting Environment Security
4. DBM performs industry-standard security enhancements - more specifically, fortifying and configuring critical systems according to industry best practices as defined by the Center for Internet Security (CIS).
5. The DBM regularly reviews information regarding current security vulnerabilities, including vendor bulletins and other industry sources. If security updates are determined to be critical to the DBM environment, they are tested and deployed promptly.
6. The integrity and availability of customer-hosted systems and services are regularly monitored. Operations personnel review alerts generated by the monitoring system and respond promptly.
7. Customer hosting systems are monitored 24/7 for malicious activity.
8. DBM follows strong password guidelines, including complexity and minimum length requirements. Passwords expire and are changed periodically.

Our VPS includes free regular backups and additional remote data center backups. For Dedicated servers, you can manually back them up locally, or choose our special backup solution. For details, please visit our backup solution page.

No, we do not support such activities on our servers.

Multi-factor authentication is not supported by default settings. However, you can opt for third-party RDP software that offers multi-factor authentication, such as Chrome RDP.

Our Cisco ASA firewall comes with basic access rules pre-configured.

IP risk scores can range from 0 to 100, depending on the specific IP. If you have special requirements regarding IP risk scores, please submit a ticket specifying your IP requirements and usage.

Dedicated servers with the management plan and VPS hosting undergo regular maintenance twice a year, including tasks such as installing Windows updates and checking for hardware issues. The maintenance schedule is not fixed, but we will notify you via email two weeks in advance if there are upcoming maintenance tasks.

Safeguarding your security is our foremost concern:

fiber_manual_record Firewall Protection: All VPS are shielded behind robust hardware firewalls.
fiber_manual_record Port Management: We proactively secure our network by blocking vulnerable ports such as 135-139 and others to mitigate potential threats.
fiber_manual_record Ongoing Updates: To fortify our defenses, we routinely update our host server operating systems, ensuring all security patches are promptly installed.
fiber_manual_record DDoS Protection: Our network features comprehensive DDoS protection mechanisms to thwart any potential distributed denial-of-service attacks.
fiber_manual_record Data Backups: Your data's safety is paramount. We regularly back up our host servers, and in the unfortunate event of any issues, such as hacking, we offer a convenient VPS restoration service for a nominal fee.
fiber_manual_record Proactive Monitoring: Our vigilant network monitoring team keeps a watchful eye on our infrastructure. In case of any attacks, rest assured, we take swift action to halt them in their tracks.

The ASA firewall restricts certain ports but is compatible with both Windows and Linux operating systems.

A shared firewall is used by 2-7 users who share a single Cisco ASA 5520 firewall, including shared bandwidth. It does not have superuser privileges, and advanced configurations may require contacting our support staff. In contrast, a dedicated firewall allocates one user to a Cisco ASA 5520/5525 firewall, providing superuser access for independent and personalized configurations, such as firewall rules and VPN settings.

If you purchase a dedicated firewall, you will have the authority to configure the device yourself.

At Database Mart, security is paramount:

fiber_manual_record Double Firewall Protection: Our physical servers are shielded behind a router firewall for added security.
fiber_manual_record Port Security: Vulnerable ports, including 135-139, are blocked within our network to enhance protection.
fiber_manual_record Continuous Vigilance: We closely monitor our network, swiftly thwarting any incoming attacks to ensure your safety.

We support upgrading to a maximum of 1Gbps bandwidth. You can select your desired bandwidth when placing an order or request it via a ticket.

The bandwidth of your server represents the maximum available bandwidth. Real-time bandwidth usage depends on the current situation in the rack where your server is located and the shared bandwidth with other servers. The speed you experience may also be influenced by your local network and geographical distance from the server.

Yes, we can set up LAN/Subnet for your dedicated servers for a fee of $10 per server per month. If you have this requirement, please submit a ticket to contact@databasemart.com.

We blocked the following TCP/IP ports in our network for better security. They are 135-139, 445, 593, 1024-1030, 1080, 1214, 1363-1364, 1368, 1373, 1377, 2283, 2535, 2745, 3127-3128, 3410, 4444, 5554, 8866, 9898, 10000, 10080, 12345, 17300 and 27374.

Yes, you can add an extra NIC(Network interface controller) for your dedicated server at $10 per month. If you have this requirement, please submit a ticket to contact@databasemart.com.

We do not meter the bandwidth usage for individual dedicated or VPS servers. Each server can use the maximum bandwidth as the plan allocated (e.g., 100Mbps unmetered). 100Mbps unmetered bandwidth is around 32TB accumulated bandwidth per month. We do monitor the bandwidth usage closely in our network in order to keep all the clients happy. If you use too much bandwidth and affect the other clients, we may ask you to reduce the bandwidth usage since the bandwidth is shared with other clients.

Our ISP provider is determined by the data center where our servers are located. Our IPs are data center IPs, not residential IPs.

Yes, you can create Windows/Linux virtual machines on dedicated/bare metal servers. But there will be an extra license fee of $20/two Windows VPS/month for more than 2 Windows VPS.

To deploy Flask applications, please refer to the official guide. If you encounter any difficulties, feel free to request assistance. Here is the link to the official guide: Official PyTorch Deployment with Flask Guide.

You can contact our customer service personnel to have a server allocated to your specified location or data center.

Database Mart Windows 10 VPS and Linux VPS are based on KVM virtualization, while Windows VPS is based on Hyper-V virtualization.

Our IPs are recycled, but we ensure the security and availability of the IPs allocated to you.

By default, we offer pre-installation services for various systems and database software, including Windows and Linux. If you need assistance with software installation, please contact our customer service.

Yes, we can support this functionality.

No, VPS/dedicated server hosting is primarily designed for remote access and control of a server or a computer. While the hosting server allows you to interact with a remote system by transmitting keyboard and mouse input, it is not inherently designed to support audio input/output, including microphones.

Yes, our GPU servers are configured to enable virtualization by default. They can effectively support Android emulators and other virtualization needs.

By default, this is not supported. If you have specific requirements, please email details about the number of IPs, their purpose, and the type of product you wish to purchase to contact@databasemart.com. Our customer service will evaluate whether using your IPs is feasible.

We do not offer support for Cloud Hosted Router (CHR) systems.

We cannot provide such files as we do not have official partnerships with Spectrum Business or OpenDNS. If you need to run OpenVPN, you can purchase and install it from the official website.

Yes, you can set up Active Directory on our servers to enable users to access the domain via the public IP. Refer to our Knowledge Base for guidance.

We do not provide residential IPs; all our IPs are sourced from data centers.

Snapshots are not provided by default. However, you can consider ordering third-party backup applications or our backup services.

Our servers are located within the United States, so we do not offer offshore hosting services.

The CPU, Memory, and disks are dedicated. The bandwidth is shared with other clients in the same host server and rack.

SSH is enabled for all Linux VPS servers. You will get the server IP, username, and password once your VPS is ready. You can log into the VPS server with the root permission via SSH.

Yes, you can connect to the server via mobile phone. If you use an Android device, please find more Android remote desktop details. If you use an Apple device, please refer to remote desktop iOS.

It is easy to upgrade/downgrade memory, but all of our motherboards have maximum memory limits. Please always contact our billing department first to verify if your dedicated server can be upgraded/downgraded or not. It is not easy to upgrade/downgrade the CPU or hard drives. It is better to put a new dedicated server online and migrate the data manually. Our experienced support staff is available to help with your migration for free.

By default, we have reclaimed a part of unused memory from VMs, which stay idle most of the time. The RAM will get back to your server and automatically increase as long as your server needs it. It will not affect the running speed of your server at all.
If you need any help regarding the memory, feel free to contact us at contact@databasemart.com.

No. The primary IP cannot be changed, but you can order additional IPs at a price of $2/month/IPv4 for your server if you want. ARIN justification and IP usage need to be provided for each additional IP.

Please change the DNS records and point your domain names to your VPS or dedicated server IP.

By default, two concurrent sessions are available for our Windows RDP. If you want more, you must order RDS CALs from Microsoft. Please click here to order. Please note with Windows 10 OS, the RDP only allows one session at a time.

We use the Microsoft Hyper-V virtualization platform for all our Linux and Windows VPS servers.

Our Linux VPS/dedicated server does not come with GUI by default, but we can install it for you and enable the VNC access if you submit a support request. You can also install GUI by yourself through SSH.

We do not offer cPanel and WHM licenses. We can help you install cPanel on your Linux VPS, but you need to order the cPanel license yourself. cPanel provides 15 days of free trial and it will not work if you do not activate the license after 15 days.

You can install Pleak by yourself or request us to help. However, we do not provide a Plesk license and you need to order a license yourself.

Dedicated SQL Server plans are best for enterprises with high service availability and data safety requirements. We have various solutions for these kinds of scenarios.

The exact number varies based on factors like site complexity, traffic, and resource needs. Generally, an Express Windows VPS can handle dozens of smaller websites. Consider resources and monitor server performance as you add sites.

We do not impose additional size limitations. However, different versions of SQL Server may have its own limitations:

fiber_manual_record SQL Server Express Edition: Limited to a maximum database size of 10 GB.
fiber_manual_record SQL Server Standard Edition: Limited to a maximum database size of 524 PB (petabytes).
fiber_manual_record SQL Server Enterprise Edition: Limited to a maximum database size of 524 PB (petabytes).

Please check Microsoft documentation for more information.

No, our regular Windows VPS plan does not support running Android emulators. This is because of potential conflicts with Hyper-V virtualization technology and other software like Android emulators.

Yes, you can record videos using Android emulators on our GPU servers. You can also choose to record videos without audio using suitable recording tools.

We can help you install SmarterMail(no license), and MailEnable Standard Edition on your server.
SmarterMail(no license) supports a single domain for up to 10 mailboxes. Check more details here.
MailEnable Standard Edition supports unlimited domains for unlimited mailboxes. Check more details here.

We can assist you in installing cPanel for free. However, you'll need to purchase a cPanel license, which determines the number of user accounts allowed.

Yes, we provide free Let's Encrypt certificates. Feel free to contact us if you need assistance. You can also choose our paid SSL for more stability and higher security.

No limit in Mailenable's standard edition.

You can employ our VPS to book visa appointments manually or to run legitimate automated applications. Please keep in mind that our VPS IPs originate from our USA data center and are not residential IPs.

Yes, you might consider our Lite Dedicated Server with SSD (16GB RAM, Quad-Core Xeon E3-1230, 480GB SSD + 500GB SATA) or a higher version of dedicated servers. It includes a Windows OS and we can assist in installing SQL Server Express for you.

Yes, you can use our VPS for eBay dropshipping by running appropriate dropshipping tools and software. Ensure you understand eBay's rules and operate carefully for success and compliance.

Yes, you can host multiple Forex accounts from various brokers on our servers. Ensure your chosen server plan meets the performance requirements.

OpenVPN is third-party software. You'll need to purchase a license and configure it from their official website, as we can't provide direct assistance.

Running cracked games raises copyright concerns. Our servers do not support illegal usage.

Yes, we support DirectAdmin, but you'll need to purchase a license. It's a web hosting control panel for easy management of various services.

You can install multiple MT4 instances in our VPS and dedicated servers. Please refer to the page https://www.databasemart.com/forex-vps

At least 4 physical cores and 16GB of memory are required. We recommend you choose our Express Bare Metal Server.

Yes, you can. If you're running a web hosting business on a server, each client can have separate access and management for their individual domain. But you will need to install a control panel like cPanel, ISPconfig, or Webmin to simplify management for clients.