Support Case Studies

Real Problems. Real Engineers.
Full Forensics.

Every case study here is an unfiltered account of a genuine support ticket — the diagnosis, the fix, and the exact commands run. No marketing spin.

All Cases

4 published
Security Forensics Sep 10 – 12, 2025

Triple-Server XWorm Infection: Tracing the Full Attack Chain

A customer accused us of installing malware after all three of his servers were infected with XWorm RAT — cryptocurrency clipboard addresses were being silently replaced. Our engineer traced the entry vector to Linken Sphere 2 through PowerShell event logs and VirusTotal analysis.

Network Routing Mar 31 – Apr 1, 2026

The Double-IP Routing Conflict: SSH Restored in 31 Minutes

Adding a second IPv4 to a VPS triggered asymmetric routing, cutting off SSH, WinSCP, and the management panel entirely. With critical data on the line and no reboot permitted, our engineer applied policy-based routing at the kernel level — zero data loss.

Streaming OBS Jun 27 – Jul 3, 2026

VPS OBS Streaming: From 403 to RTMP + AutoDJ in 7 Days

A customer set out to build a WebTV platform on a single VPS. Over seven days, our engineers resolved SSL misconfiguration, deployed Nginx RTMP with OBS ingest and HLS playback, fixed the multi-worker /stat reporting bug, enabled WebDAV PUT uploads, and deployed a Node.js AutoDJ controller for 24/7 automated broadcasting — all without a single server reset.

Performance IIS Jul 11 – 22, 2026

How We Cut ASP.NET Core Latency from 17s to Under 1s

An ASP.NET Core API responded instantly on localhost but took 13–17 seconds externally. Two root causes were uncovered — a rogue IIS module adding 9 seconds, followed by 3 seconds of architectural pipeline overhead. Our engineers eliminated both, achieving a 0.9s TTFB with no data loss and no OS reload.

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Last Updated:   08/26/2026
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