General Questions

On this page, you may find answers to a few common questions we receive often.

General Questions

Where is your data center?

Our data centers are located in Dallas, Texas, USA.

Can I speak to someone by phone?

To withstand our remarkably low prices, we do not provide phone support. Technical support is available via our online Open Ticket and live chat.

For more questions, please go to Frequently Asked Questions.


Sales Questions

Do you offer money-back guarantee?

We do offer a 30-day money-back guarantee for shared hosting plans and Hyper-V/VPS servers. Please note that the setup fee is NONREFUNDABLE. The policy will be eligible for the first 30 days of your completed DBM billing account registration.

Do you offer any network and server uptime guarantee?

We offer a 99.9% uptime guarantee for our network and all servers.

Read Frequently Asked Questions for more details.


Windows Questions

What is the virtualization platform of your managed Windows VPS?

We use Microsoft Hyper-V virtualization platform for all our Windows VPS servers.

Read more Windows server FAQ.


Linux Questions

What operating systems do you offer for your Linux VPS?

We offer four different operating system options for Linux VPS. We have CentOS 6.x-7.x 64-bit, Ubuntu Server 16.x-18.x 64-bit, Debian 7.x-9.x 64-bit, or OpenSUSE leap 42 for your Linux VPS. If you need other operating systems, you’ll need to provide ISO image.

Read more Linux server FAQ.