Currently we accept Credit Card, PayPal, Bank Transfers($100 and up only) and Check Payment(USA clients only). You may encounter some trouble with the payment. We recommend you try the following steps to see if the problem can be solved.
This article will describe two different types of changing payment methods, one is to change the payment method of an unpaid invoice, and the other is to change the default payment method for this service.
Please run "tracert ServerIP", "ping ServerIP", "telnet ServerIP Port" on your local computer, and send the screenshot to email support@databasemart.com.
Tips for VPS Usage
To reduce the risk of VPS slowness or freeze, please take the follow measure: When you finish your work on the remote server, please quit RDP session through Start -> Account -> Sign Out, instead of closing the RDP window. That will clear the programs running in the background and release system resource. Or you can restart the server periodically.
Note: If you need your program running, please do not sign out nor restart.
There are several different scenarios that might cause server connection failure. In this article, we will troubleshoot the issue step by step. Listed below are the five most common causes.
