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Account

Verification

Account Verification

The Account Verification section explains how account verification works, including required billing information, manual review procedures, additional KYC requirements, and account status definitions.

Verification helps protect account security, prevent fraudulent activities, and ensure reliable access to our services.

Why Account Verification Is Required

Account verification helps us:

Protect customers from unauthorized account activity
Prevent payment fraud and abuse of our infrastructure
Maintain service stability and network security
Ensure compliance with applicable regulations and payment provider requirements

Account Information

When you create an account, your information is not automatically verified. Before placing an order or activating certain services, you may need to provide accurate billing information.

We typically require the following basic details:

Full name
Country/Region
State/Province
City
Postal code
Phone number
Billing address

Please ensure that all information is accurate and matches your payment details when applicable. Incorrect or incomplete information may delay order processing.

Manual Verification

In some cases, your account may require manual review before services can be activated. During this period, certain account actions may be temporarily restricted.

Review time: The process typically takes 2–4 business hours. In more complex cases, additional time may be required.
Account limitations: While under review, you may not be able to place new orders or upgrade services, though existing services usually remain unaffected.

When additional information is needed, you will see prompts like these in your dashboard:

Additional KYC Verification Documents

In certain special cases, the system may initiate a more advanced KYC process. You may be required to provide documents including, but not limited to:

Government-issued identification – A clear photo or scan of your passport, national ID card, or driver's license.
Copy of your credit card – A photo of the front/back (you may mask all but the last 4 digits) or a recent bank statement.
Proof of recent transaction records – Screenshots or statements showing recent payments related to your account.
Company business license – For business accounts, a valid business license or registration certificate may be required.

Account Status

Unverified: The account has been created but is not yet fully verified. Additional personal or billing information may be required before orders can be placed or all platform features can be accessed.
Active: The account is fully verified and in good standing.
Under Review: The account is undergoing manual review due to incomplete information, unusual activity, or additional verification requirements. Certain actions may be temporarily restricted until the review is completed.
Closed: The account has been closed and is no longer active. Access to services and platform functionalities is disabled. Please get in touch with support if you need assistance.

Restricted Countries and Regions

To comply with international trade and sanctions regulations, individuals who are residents of, or currently located in, the following countries/regions are not permitted to use our services:

Iran
North Korea
Sudan
Cuba
Venezuela
Russia

If you are based in any of these locations, we are unable to offer our services. We appreciate your understanding.

Privacy and Data Protection

We take the security and confidentiality of your verification information seriously.

Secure storage – All verification documents and data are stored using strong encryption.
Strict access controls – Only authorized personnel (limited to compliance and risk management teams) can access your verification materials, and only when necessary.
Limited use – Your information is used solely for account security, regulatory compliance, and fraud prevention purposes. It will not be used for any unrelated activities.

For more details, please refer to our Privacy Policy.