Verification
Account Verification
The Account Verification section explains how account verification works, including required billing information, manual review procedures, additional KYC requirements, and account status definitions.
Verification helps protect account security, prevent fraudulent activities, and ensure reliable access to our services.
Why Account Verification Is Required
Account verification helps us:
- Protect customers from unauthorized account activity
- Prevent payment fraud and abuse of our infrastructure
- Maintain service stability and network security
- Ensure compliance with applicable regulations and payment provider requirements
Account Information
When you create an account, your information is not automatically verified. Before placing an order or activating certain services, you may need to provide accurate billing information.
We typically require the following basic details:
- Full name
- Country/Region
- State/Province
- City
- Postal code
- Phone number
- Billing address
Please ensure that all information is accurate and matches your payment details when applicable. Incorrect or incomplete information may delay order processing.
Billing Information Requirements
To ensure successful payment processing:
- Use valid and accurate billing information.
- The billing name should match the payment method owner when required.
- Avoid using false, incomplete, or misleading information.
- Update your billing details if your information changes.
Incorrect billing information may result in order delays, verification requests, or account restrictions.
Manual Verification
In some cases, your account may require manual verification before services can be activated. The review process typically takes 2–4 business hours. In some cases, additional time may be required depending on the complexity of verification.
During review, certain account actions may be temporarily limited.
Additional KYC Verification Documents
In certain special cases, the system may initiate a more advanced KYC process. You may be required to provide documents including, but not limited to:
- Government-issued identification
- A copy of your credit card
- Proof of recent transaction records
- Company business license or registration documents
Account Status
- Unverified: The account has been created but is not yet fully verified. Additional personal or billing information may be required before orders can be placed or all platform features can be accessed.
- Active: The account is fully verified and in good standing. All services and platform functions are available without restriction.
- Under Review: The account is undergoing manual review due to incomplete information, unusual activity, or additional verification requirements. Certain actions may be temporarily restricted until the review is completed.
- Closed: The account has been closed and is no longer active. Access to services and platform functionalities is disabled. Please get in touch with support if you need assistance.
Privacy and Data Protection
We take account verification information seriously.
- Verification data is handled securely.
- Documents are accessed only by authorized personnel.
- Information is used solely for account security, compliance, and fraud prevention purposes.
For more details, please refer to our Privacy Policy