Technical Questions

For security, we do not provide passwords via chat. Retrieve it in your control panel: https://console.databasemart.com. Navigate to the corresponding server, click Manage, and view the login credentials under the Overview section.

Windows: Modify the registry and update Windows Firewall. See our RDP security guide at https://www.databasemart.com/kb/change-the-rdp-port-on-windows.

Linux: Follow our blog guide on changing the SSH port at https://www.databasemart.com/blog/how-to-change-the-ssh-port.

If your server password is not working, please follow these steps:

1. Log in to the control panel at [https://console.databasemart.com](https://console.databasemart.com). 2. Locate your server package and click **Manage**. 3. In the **Overview** section, find the **Login Password** field and click the eye icon to view your current password. 4. If the password still does not work, you can try resetting it using the password reset function in the client panel. Please note that password reset is not available for Dedicated Servers.

For a detailed guide, please refer to: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx

If you continue to experience issues, please contact our support team for further assistance.

When sharing access to your VPS with another user, incorrect credentials errors may occur if the password provided is incorrect or if the user does not have the necessary permissions. Please confirm the server credentials through your client panel at [https://console.databasemart.com](https://console.databasemart.com) by locating your server, clicking **Manage**, and viewing the login credentials under the **Overview** section. If the credentials shown there do not work, you can try resetting the password using the password reset function in the client panel. If you continue to experience issues, please ensure the user has the correct permissions and that you are not exceeding the allowed number of simultaneous sessions (for Windows VPS, the default is two RDP sessions unless Microsoft RDS is purchased). For more details, refer to the [password retrieval guide](https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx).

Yes, we recommend Duo Security for MFA (Multi-Factor Authentication) on RDP to add an extra security layer.

We completely understand your requirement for ABM instruction support to run the Android emulator via KVM hardware acceleration. However, please note that our VPS (Virtual Server) environment does not support running Android emulators or nested Android virtualization due to underlying platform limitations. To run Android emulators with full hardware/CPU acceleration successfully, we highly recommend upgrading your service to our GPU Dedicated Servers (Physical Servers). These servers provide dedicated hardware resources and full host-passthrough CPU features without virtualization constraints. You can review our available plans and pricing directly here: https://www.databasemart.com/gpu-server If you have any questions about selecting the right GPU server or would like assistance with transitioning your current plan, please click the 'Transfer to Live Agent' button in your panel to connect with our support team immediately.

To retrieve or reset your remote desktop (RDP) password, please log in to the control panel at [https://console.databasemart.com](https://console.databasemart.com). Locate your server, click **Manage**, and under the **Overview** section you can view your current password by clicking the eye icon next to the **Login Password**. If you need to reset the password, use the password reset function available in the same panel. Please note, for Dedicated Servers, password reset via the panel is not supported. For more details, refer to our guide: [How to check your server password in the DBM client area](https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx#).

If your server password is not working, please log in to the control panel at [https://console.databasemart.com](https://console.databasemart.com), locate your server, click **Manage**, and check the login credentials under the **Overview** section. If the password shown does not work, you can try resetting it using the password reset function in the client panel. Please note that Dedicated Servers do not support password changes via the panel. For detailed instructions, please refer to this guide: [How to check your server password in the DBM client area](https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx).

You can create an unlimited number of Windows user accounts on your Windows Server VPS. However, please note that Windows Server only supports a maximum of 2 concurrent RDP sessions by default. If you need more simultaneous connections, you would need to configure the Remote Desktop Services (RDS) role with appropriate client access licenses (CALs). Let us know if you need further assistance.

We apologize for the inconvenience with CAPTCHA failures blocking your login access. Our knowledge base does not contain specific troubleshooting steps for CAPTCHA-related login issues at this time. If restarting your server or checking your firewall settings does not resolve the issue, please submit a support ticket so our technical team can investigate further.

To change your profile name, please log in to your account at https://console.databasemart.com. Once logged in, go to the Account section, then navigate to Account Information. There, you’ll see your current profile name—click on it to edit, enter your new desired name, and click Update to save the changes.

If you suspect a data breach, you should immediately secure your account by changing all passwords, enabling two-factor authentication (2FA), and scanning your systems for malware, while also reviewing access logs and restricting unauthorized sessions where possible; if you believe the issue is related to the hosting service, please contact support with relevant details so we can assist with further investigation.

Regarding how to check the new password in the client area: Log in to https://console.databasemart.com/, locate the corresponding Package (server), click Manage, go to the Overview section, find the Login Password option, and click the small eye icon next to it to view the full password. For more information, please refer to: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx#.

If you suspect your server has been compromised, immediately change passwords, review login logs, check for unknown user accounts, suspicious processes, scheduled tasks, or firewall changes, and run a malware/security scan to identify unauthorized activity; if needed, please provide the symptoms or suspicious behavior for further investigation.

You can confirm your server password through the client panel. Please refer to the following guide for detailed steps: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx. If the password shown in the panel does not work, you may try resetting it using the password reset function in the client panel. Please note that Dedicated Servers do not support password changes via the panel.

You can power on your server by logging into the Control Panel and navigating to Virtual Servers → Server Management. From there, you can start your server.

On our Ubuntu servers, the default user is “administrator”, and the root account is disabled by default for security reasons. If you need direct root access, our support team can enable the root account for you upon request.

Regarding your item not showing in the dashboard, please try refreshing the dashboard or logging out and back in. If you want to see cancelled services, check the Service Status and make sure the “Cancelled” option is selected.

you can change the MS SQL sa password by following the steps in this guide: https://trimech.com/how-to-change-your-sql-sa-account-password/ The article walks you through the process clearly and step by step.

If you are unable to log in after using your password, please follow these steps: 1. Log in to your client panel at [https://console.databasemart.com](https://console.databasemart.com). 2. Locate your server/package, click **Manage**, and go to the **Overview** section. 3. Click the eye icon next to the **Login Password** to view your current password. 4. Try using the displayed password to log in. If the password shown in the panel does not work, you can use the password reset function in the client panel. Please note, if you are using a Dedicated Server, password reset via the panel may not be supported. For detailed instructions, please refer to this guide: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx If you still experience issues, please submit a support ticket for further assistance.

Control panel uptime shows the platform-level runtime, which does not reset when you restart or reset the VPS. Only a full power off and start will reset the platform uptime.
To see the real OS-level uptime, please check inside your VPS:
Windows: Task Manager → Performance → CPU → Uptime
Linux: Bash CMD: uptime or who -b

Port 1433 is blocked externally for security as it is a high-risk port frequently targeted by malicious attacks. Please use a custom port or contact us to request a firewall exception.

For security reasons, the following TCP ports are blocked on our network: 135–139, 427, 445, 593, 1024–1030, 1080, 1363–1377, 3128, 8888, 9999, 5985, 389, 4444, 3333, 14444, 33333, 2222 and 22222.

There are several possible reasons why your domain is not connecting to your VPS IP after updating nameservers:

- Please ensure your domain's DNS A record is correctly pointing to the VPS's public IP address (or shared IP if you are on a Shared IP plan).

- If you are on a Linux Shared IP plan, point your domain's A record to the shared IP and configure your website in the client panel. The system will automatically create the necessary routing rules to forward HTTP/HTTPS requests to your VPS.

- Make sure your web service inside the VPS is running and listening on port 80, and that there are no firewall rules blocking the traffic.

- DNS changes may take some time to propagate globally (usually up to 24-48 hours).

If you have checked the above and the issue persists, please contact support for further investigation.

If your server IP has changed and you are still getting incoming mail server errors, please ensure that all DNS records (such as MX, A, and PTR records) pointing to your mail server have been updated to reflect the new IP address. Additionally, PTR (rDNS) records can only be updated by our support team; if you need to change your PTR record, please contact us with the desired record and we will configure it for you. If the issue persists after updating your DNS records, please contact our support for further assistance.

To forward inbound UDP ports from a floating (shared) IP to an internal IP on a Linux Shared IP plan, you need to configure port mapping in your client panel. Go to the Networking page and open Port Mapping Management. Click **Add Port Mapping** to create a new rule mapping the public UDP port to the internal port of your VPS. Ensure the corresponding UDP service inside your VPS is running and listening on the target port. For all configurations, please log in to the control panel at [https://console.databasemart.com](https://console.databasemart.com).

If you are using a Windows VPS, you can open UDP ports in the Windows Firewall by following these steps: 1. Open **Windows Firewall with Advanced Security**. 2. Click **Inbound Rules** > **New Rule** > Select **Port** > **UDP** > Enter the specific port. 3. Allow the connection and apply to all profiles. 4. Name the rule and finish.

For detailed steps, please refer to our guide or contact support if you need further assistance.

When your server crashes upon starting cPanel or applying firewall rules, it may be related to firewall configurations or restrictions. If your server is making a high number of outbound connections in a short time, the firewall might temporarily block or blacklist your server IP, which can impact network connectivity or cause services to malfunction. If this happens, please contact support to remove your IP from the blacklist and add it to the firewall whitelist. Additionally, ensure that necessary ports are open in both your server's internal firewall (such as Windows Firewall) and the data center's network firewall. If issues persist, our support team can help verify firewall settings and assist with network troubleshooting.

For Linux servers using a Shared IP plan, external access to services like FastPanel on port 8888 requires port mapping to be configured in your client panel. Simply opening the port in your server's firewall is not enough. Please log in to the [control panel](https://console.databasemart.com), navigate to the Networking page, and add a port mapping rule that maps a public port to internal port 8888 of your VPS. Also, ensure that your service inside the VPS is running and listening on port 8888. If you still have trouble after configuring port mapping, please contact support for further assistance.

If your emails are going to spam in Gmail despite correct SPF and DKIM, you should also check the following:

- Verify that your server's IP address is not blacklisted by public blacklists such as Spamhaus or MXToolbox. A poor IP reputation can cause emails to be marked as spam even if authentication is correct.

- Ensure you have configured PTR (Reverse DNS) records in addition to SPF and DKIM. All three are important for email deliverability.

- If your IP is blacklisted, follow the instructions on the relevant blacklist's website to request removal. For Gmail-specific removal, you can submit a request here: [Gmail Bulk Sender Contact](https://support.google.com/mail/contact/bulk_send_new?rd=1)

Using a residential IP for sending emails is not recommended, as it can result in poor deliverability and potential blacklisting.

For more information, please refer to these guides:

- [How to Remove Your IP From Email Blacklists](https://www.databasemart.com/kb/how-to-remove-ips-from-the-blacklist)

- [How to Set Up DKIM on ISPConfig](https://www.databasemart.com/kb/set-up-dkim-on-ispconfig)

To troubleshoot DNS issues with your mail server, please check the following:

- Ensure your DNS records (such as A, MX, and TXT records) are set correctly for your mail domain.

- If you need to add or update DKIM records for email authentication, you can generate the required keys on your server and then add the provided TXT record to your DNS provider. See the detailed instructions for setting up DKIM on Postfix in our knowledge base.

- If you need to add a PTR (rDNS) record, please contact our support with your desired record since PTR records can only be configured by us.

If you need further assistance with DNS configuration or if you encounter specific errors, please contact our support team with the error details.

For more details, please refer to our FAQ pages:

- [Technical Questions](https://www.databasemart.com/faq/technical-questions)

- [Domain & SSL Questions](https://www.databasemart.com/faq/product-questions/domain-ssl)

- [DKIM Setup Guide](https://www.databasemart.com/kb/set-up-dkim-on-ispconfig)

If the default IIS page is showing instead of your application on port 80, please make sure that your web service inside the VPS is running and listening on port 80, and that your website files are uploaded to the correct website root directory. Additionally, check that there are no firewall rules blocking traffic to port 80. If you need further assistance, please contact support and provide details about your deployment setup.

You can manage your server and settings through the control panel: https://console.databasemart.com

For email services on your VPS, you may need to install and configure software such as MailEnable (for Windows VPS) or Postfix and Dovecot (for Linux VPS). You can find detailed instructions here: [How to install MailEnable](https://portal.databasemart.com/kb/a550/how-to-install-mailenable.aspx). Please note, the SMTP port is available but limited to a maximum of 28 emails per minute. If your emails are not being sent, please check the configuration and ensure that your server is not being blocked due to abuse or high outbound connections.

If you cannot access the SolidCP admin interface, it may be due to server or firewall issues. Please ensure that your server is running and there are no firewall restrictions blocking your access. If the issue persists, you may need to contact support for further investigation.

Common causes for email delivery or access issues may include firewall restrictions, email sending limits, or network connectivity problems. Our current email sending limit is 28 emails per minute. If your server's IP has been temporarily blocked by the firewall due to high outbound connections, please contact support so we can whitelist your IP. For persistent issues with email or internet access on your VPS, we recommend contacting our support team for further investigation.

When binding your IIS website, you can either select the specific server IP address assigned to your server or use "All Unassigned" if you want the site to respond to all available IPs. In the 'Add Website' dialog in IIS Manager, set the 'IP Address' field to your server's IP (recommended for dedicated sites) or choose 'All Unassigned' (for shared hosting or when only one site is hosted). For more details and step-by-step instructions, please refer to our guide: https://www.databasemart.com/kb/add-a-new-website-in-iis

Sorry, there is no information in our knowledge base specifically about resolving dependency issues on your server. If you need further assistance, please consider submitting a support ticket so our technical team can help you directly.

Currently, there is no information in our knowledge base regarding the specific status or process of attaching an IP address to your new server. For assistance with your request, please contact our Support Team directly or check your server configuration in the [Database Mart console](https://console.databasemart.com).

There are several reasons why your outgoing emails to external domains may be bouncing back:

- If your server IP has been flagged for sending spam or abuse, it could be blacklisted by external mail providers. You can review the IP abuse report, check mail server queues, and analyze log files to identify any spam or abuse activity. For detailed steps, please refer to our guide: [How to Fix IP Abuse from Spam Emails](https://www.databasemart.com/kb/fix-abuse-ip-issues-from-spam-emails).

- If you have not set up DKIM (DomainKeys Identified Mail), your emails may be marked as spam or rejected by other mail servers. Setting up DKIM helps verify your email’s authenticity and improve deliverability. For setup instructions, please see: [How to Set Up DKIM on ISPConfig](https://www.databasemart.com/kb/set-up-dkim-on-ispconfig).

- There is also an email sending limit of 28 emails per minute. If you exceed this limit, some emails may not be delivered.

If you suspect your IP is blocked or blacklisted, or if you need further assistance, please contact our support team and provide details of the bounce-back message.

There is no specific information in our knowledge base about VPS deployment failures. If your VPS is failing to deploy, the cause may vary depending on the situation. Please provide more details or submit a support ticket so our technical team can investigate and assist you further.

To open UDP ports 1812 and 1813 for RADIUS authentication on your VPS (Windows):

1. Open **Server Manager** > **Tools** > **Windows Firewall with Advanced Security**. 2. In the left panel, click **Inbound Rules**. On the right, select **New Rule**. 3. Choose **Port** as the rule type and click **Next**. 4. Select **UDP** and enter `1812,1813` as the specific local ports. Click **Next**. 5. Select **Allow the connection**. Click **Next**. 6. Apply the rule to **Domain**, **Private**, and **Public** profiles. Click **Next**. 7. Name the rule (e.g., `Allow UDP 1812-1813`). Click **Finish**.

You can verify the ports are open with PowerShell: ``` Test-NetConnection -ComputerName localhost -Port 1812 Test-NetConnection -ComputerName localhost -Port 1813 ```

For more details, please refer to our official guide: [How to Open Port in Windows Firewall](https://www.databasemart.com/kb/open-port-in-windows-firewall)

If your VPS is using a Linux Shared IP plan, you need to configure port mapping in your client panel at https://console.databasemart.com.

To open or configure ports for FiveM on your server, you need to set the required port rules in your server's firewall. For Windows servers, please follow the official guide to open ports in Windows Firewall: [How to open port in Windows Firewall](https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx). If you are using a Shared IP plan, port mapping needs to be configured in your client panel at [https://console.databasemart.com](https://console.databasemart.com).

Please note: Some TCP ports are blocked on our network for security reasons. Common blocked ports include 135-139, 445, 2222, and others. You can find the full list of blocked ports in our FAQ. Make sure you choose ports that are not on the blocked list for your FiveM server. If you encounter any issues after configuring your firewall and port mapping, please contact our support for further assistance.

To open outbound port 443 (HTTPS) on your VM, you need to configure the Windows Firewall to allow traffic on this port. Please follow the detailed step-by-step guide available here: [How to Open Port in Windows Firewall](https://www.databasemart.com/kb/open-port-in-windows-firewall). If you are using a Linux Shared IP plan, port forwarding and firewall settings can be managed through your client panel. If you encounter any issues or have additional restrictions (such as using a shared IP), please refer to the relevant guides or contact our support team for further assistance.

MetaTrader 5 (MT5) may request a proxy server if it cannot connect directly to the internet from your VPS. This can happen if your VPS IP has been temporarily blocked or blacklisted by our firewall, often due to high outbound connections. In such cases, RDP access can still work, but certain applications like MT5 may ask for proxy settings to attempt an alternative connection. If you encounter this issue, please contact our support team so we can check your IP status and, if necessary, whitelist your IP to restore direct connectivity.

If you need to use a proxy on your VPS, it is allowed if your server has a dedicated IP address. For assistance with proxy setup or to confirm your IP eligibility, please reach out to our support.

For further information, please refer to: https://www.databasemart.com/faq/technical-questions

https://www.databasemart.com/faq/policies-compliance

Yes, port 2222 is on our list of blocked TCP/IP ports for security purposes. We recommend changing the port used by your service or application to a different, unblocked port.

There are several common reasons why your outgoing emails may be delayed or not delivered:

- **Email server logs**: Analyze your mail server logs to check for delivery issues. If you use Postfix on Linux, you can utilize tools like `pflogsumm` to summarize and analyze your Postfix logs. This helps identify delays, rejections, or other issues affecting email flow. [Learn more about analyzing Postfix logs](https://www.databasemart.com/kb/analyze-postfix-logs-via-pflogsumm)

- **IP Blacklisting**: Your server’s IP may be listed on public email blacklists, which leads to emails being blocked or delayed. You should:

1. Ensure your server is not sending spam.

2. Check your IP reputation and public blacklists (such as Spamhaus or MXToolbox).

3. Remove your IP from blacklists if necessary. [Steps to remove your IP from blacklists](https://www.databasemart.com/kb/how-to-remove-ips-from-the-blacklist)

- **Email Authentication**: Incorrect or missing email authentication (such as PTR, DKIM, or SPF records) can cause deliverability problems. Make sure your domain is properly configured:

- DKIM signs outgoing emails and improves deliverability.

- SPF and PTR records should also be set up correctly. [Setting up DKIM on ISPConfig](https://www.databasemart.com/kb/set-up-dkim-on-ispconfig)

If you need further help, please provide more information about your server environment and any error messages you are seeing.

Log into your server to configure the Windows Firewall. Follow our guides for opening ports, blocking IPs, or restricting RDP access.

Open ports: https://www.databasemart.com/kb/check-open-ports-on-windows
Block IPs: https://www.databasemart.com/kb/how-to-block-ip-in-windows-firewall
Restrict RDP access scope: https://www.databasemart.com/kb/restrict-rdp-access-scope

You can open ports in Windows Firewall refer to the link at https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx.

For plans using a shared IP architecture, HTTPS traffic is routed through our reverse proxy and cannot be bypassed; if you require direct inbound traffic to your server on port 443, a dedicated server or dedicated IP solution is required.

We're very sorry, but our VPS service does not currently support the feature you requested.

To configure wildcard subdomain mapping, please ensure a wildcard DNS record (for example *.yourdomain.com) points to your server IP and verify that your web server/application (such as Nginx, Apache, or your control panel) is configured to accept and route wildcard subdomains correctly; please provide the domain, server type, and expected behavior to our support team if further assistance is needed.

Yes, you can set a PTR (Reverse DNS) record for most IP addresses provided by our service. Some IP ranges cannot have PTR records added, including:
1> 77.xxx.xxx.xxx
2> 93.xxx.xxx.xxx
3> 83.xxx.xxx.xxx
4> 155.xxx.xxx.xxx
5> 38.xxx.xxx.xxx.
If your IP is outside these ranges, you can request a PTR record by providing the desired value. Our team will add it for you.

Port 25 is open and available on our servers for sending emails. The sending rate is limited to a maximum of 28 emails per minute. To protect the network, any server causing IP abuse or spam-related issues may be suspended immediately.

For dedicated IP servers: Port 25 is open and ready to use. Ensure that your Windows firewall allows traffic on this port.
For shared IP servers: Port 25 is not available and cannot be used.

All IPs are static US IPs from data centers. Changing location or change IP dynamically is not supported.

Likely your server IP was temporarily blocked by the firewall due to high outbound connections. To resolve this, contact support to whitelist the IP

PTR records can only be added by us. Contact the support, provide the desired record, and we’ll configure it.

Yes, you can remove the additional IPv4 address by submitting a cancellation request for the IP add-on in your control panel; once the cancellation is processed, only the remaining primary IP will stay active, and if any configuration issues occur during the change, please contact support for assistance.

Our current limit is 28 emails per minute.

This usually happens when your VPS IP is temporarily blocked by our firewall. If the server makes too many outbound connections in a short time, the firewall may blacklist the IP. Remote Desktop will still work, but web browsers may not access the Internet until the IP is removed from the blacklist. To resolve this, we will remove your IP from the blacklist and add it to the firewall whitelist to prevent future occurrences.
If the issue persists, please contact support.

Our servers provide unlimited total bandwidth. The “100 Mbps” refers to the connection speed, not a monthly data limit. For example, the Advanced Linux VPS plan offers a 500 Mbps bandwidth speed.

We do not apply any protection, connection limits, or timeouts specifically to your server or IP. However, for security and to prevent abuse (e.g., malware, brute-force attacks, or crypto-mining), some well-known high-risk ports are blocked by default.

Yes, you can use a proxy on your server, but only if the server has a dedicated IP address. If you need assistance setting up a proxy or confirming IP eligibility, please contact our support team.

Opening a port in Windows Firewall allows traffic through the server’s internal firewall, but network-level firewalls may also block the port.
To ensure the port is accessible externally:
1> Confirm the port is open in both Windows Firewall and the data center/network firewall.
2> If you still cannot access the VPS, contact support to verify or open the port on the network firewall.
For detailed instructions on opening ports in Windows Firewall, please see our guide: https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx

If you’re using a Shared IP in windows desktop plan, we recommend adding a Dedicated IP ($2/month) to allow external access. If you’re using a Shared IP in linux plan, you can configure your port mapping in your client pannel. If you already have a Dedicated IP and it’s still not working, please contact us with human agent so we can investigate further.

A shared IPv4 address for windows desktop is an IP that is used by multiple VPS instances on the same server. Shared IPs are included by default in certain plans.
Limitations:
1> Not suitable for hosting websites
2> Cannot reliably connect to external databases
3> Not recommended for creating or using proxies
4> May cause issues with some forex or trading applications
5> Certain external ports may be inaccessible.

Linux Shared IP is a VPS solution where multiple virtual servers share a single public IP address, each VPS only has a private internal IP and is exposed to the internet through port forwarding for TCP services and domain-based reverse proxy for web traffic, allowing users to run applications like a normal VPS but without a dedicated public IP.

You can connect to your VPS using SSH with the format ssh root@SharedIP -p PORT, where SharedIP is the assigned shared public IP and PORT is the unique port mapped to your VPS’s SSH service through NAT on the host node.

To host a website, you need to run a web server inside your VPS listening on port 80, then point your domain’s DNS A record to the shared IP, and configure your website on your client pannel. After that the system will automatically create routing rules and forward HTTP/HTTPS requests to your VPS.

Yes, you just need to configure your website's SSL on your client pannel networking page. You can use your own SSL certificate or using Let’s Encrypt certificate. If you use Let's Encrypt, the system will automatically issues SSL certificates, performs domain validation, enables HTTPS, and renews certificates before expiration.

You should verify that your domain is correctly pointing to the shared IP, your web service inside the VPS is running and listening on port 80, and there are no firewall rules blocking the traffic

Yes, you can run services such as MySQL, PostgreSQL, Redis, or custom applications, and access them externally via the shared IP combined with the assigned port mapping. You just need to configure the port mapping on your client pannel networking page.

If you do not have a domain name, you can still access your website by using a temporary URL provided by the system, simply click “Add Domain” in the control panel, enter any domain name, and enable the “Enable A Temporary URL” option, the system will automatically generate a publicly accessible HTTPS URL for your VPS, and you need to make sure the Port field matches the port where your web service is running inside the server.

To access services like databases or custom applications externally, go to the Networking page and open Port Mapping Management, you will see an existing default rule that maps a public port to your VPS internal port 22 for SSH access, you can click “Add Port Mapping” to create additional mappings, and when adding a new rule, make sure the corresponding service inside your VPS is already running and listening on the target port, otherwise the connection will fail.

To improve the security of your Windows server, you may refer to the guide at the following link:https://www.databasemart.com/kb/secure-a-windows-server Following these recommendations can help protect your server and maintain a secure environment.

To secure a Linux server, here are the basic recommended steps:1.Update the system regularly 2.Change the default SSH port & disable root login 3.Use strong passwords or SSH key authentication 4.Enable a firewall 5.Install Fail2Ban 6.Disable unnecessary services 7.Regular backups

Yes! You can host your own email service on our VPS, and port 25 is open.To keep everything running smoothly, we limit sending to 28 emails per minute. This helps prevent abuse and ensures reliable delivery.Just be aware: if your server sends spam or triggers abuse rules, we may need to temporarily pause your service to protect all users.

VPS Users: Please submit a disk add-on request via live chat or ticket.
Dedicated Server Users: Cannot expand existing disk; but you can contact us to add a new disk to increase storage.

This is a known display issue in virtual environments. Actual storage is SSD/NVMe; your server performance will not be affected.

We are sorry to hear your GPU instance is stuck on the deploying status. The knowledge base does not contain specific troubleshooting steps for this issue. Please provide more details or consider submitting a support ticket through [https://console.databasemart.com](https://console.databasemart.com) so our technical team can assist you further.

If no GPU driver is found on your GPU VPS, it may be due to the absence of a pre-installed GPU driver or a potential misconfiguration. Our GPU VPS products provide dedicated GPU resources, but sometimes manual driver installation is required depending on your operating system and specific plan. Please ensure that you have installed the correct NVIDIA GPU driver compatible with your server's GPU model. If you need further assistance or guidance on installing the GPU driver, please let us know your OS version and GPU model, and we will provide step-by-step instructions.

To provision the additional storage you purchased for your server:

- **For VPS users:** Please submit a disk add-on request via live chat or ticket. Our team will assist in expanding your disk space. Note: Windows VPS plans do not support additional disk space; if you need more storage, consider a Dedicated Server.

- **For Dedicated Server users:** You cannot expand an existing disk, but you can contact us to add a new disk to increase storage.

For any actions or to submit your request, please log in to our control panel at [https://console.databasemart.com](https://console.databasemart.com).

To configure your server storage as one large, fast unified C: drive, the options depend on your server type:

- **For VPS users:** You cannot expand the existing C: drive or add more disk space to your Windows VPS. Partitioning or RAID is not available by default. For higher performance and flexible disk configurations, we recommend upgrading to a dedicated server.

- **For Dedicated Server users:** It is not possible to expand an existing disk, but you can contact us to add additional disks to increase storage. You can partition the disks yourself, or contact technical support for assistance.

If you need a specific storage setup with RAID or unified storage, please consider our dedicated server options or contact our support team for more details.

For management and further support, please visit: https://console.databasemart.com

If your GPU is showing high temperature and power draw but 0% utilization, please check the following:

- Use `nvidia-smi` or `watch -n 1 nvidia-smi` to monitor real-time GPU metrics, including temperature, power usage, and utilization.

- Normally, GPU utilization should reflect the actual workload. If it remains at 0% while temperature and power are high, review active processes with the `pmon` command to check if any process is using GPU resources abnormally.

- If the GPU temperature exceeds 90°C, please review your cooling system or consider reducing the workload.

For more details on monitoring GPU status, refer to the links below.

To reattach or mount a hard drive on your new Linux server, you can follow these general steps:

1. Connect the hard drive to your new server. 2. Identify the disk using `lsblk` or `fdisk -l`. 3. Create a mount point, for example: `mkdir /second`. 4. Mount the disk with a command such as `mount /dev/sdb1 /second` (replace `/dev/sdb1` with your actual device name). 5. Verify the disk is mounted by running `df -TH`. You should see the disk listed under the mount point.

For detailed instructions, please refer to our knowledge base: [Mount Disk on Linux](https://www.databasemart.com/kb/mount-disk-on-linux).

After you purchase a GPU server, its status will show as "Pending" if the payment is not completed or if the payment has been received but deployment is still in progress. Once the deployment is finished, your server status will change to "Active" and it will be fully operational. You can check the current status of your GPU server by logging into the control panel at [https://console.databasemart.com](https://console.databasemart.com) and viewing your GPU Server List.

VPS hosting does not include RAID by default. If RAID is required, we recommend considering our dedicated server.

To mount or access an additional SSD on your Windows server:

- **Dedicated Server Users**: If you need a new SSD added, please contact our support team. Once the new disk is installed, you can partition and format it from within Windows Disk Management.

- **VPS Users**: Adding additional disk space is not supported on Windows VPS plans. If you need more storage, we recommend upgrading to a dedicated server for flexible disk configurations.

For more information or to request hardware changes, please reach out to our technical support team or visit our client console at https://console.databasemart.com.

Your VPS is allocated 6GB of RAM, but you may see only 3GB available due to our use of dynamic memory management. This system automatically allocates RAM based on your server's real-time usage, so the displayed memory may be less than your plan's total. When your server needs more memory, it will be assigned automatically. If you prefer all RAM to be fully allocated and visible at all times, you can contact our support team to disable dynamic memory allocation for your VPS.

If you would like to increase your hard drive space, you can easily do so directly from your control panel by following these steps:

Log in to your account at https://console.databasemart.com/.

Select your server and stay on the Overview tab.

Scroll down to the Scaling section.

Click on the Add-ons button (as indicated by the red arrow in the interface) to add the additional disk space you need.

Note: This process applies to both VPS and Dedicated (Physical) Servers. For both server types, you can find the relevant configuration options under this same Add-ons section.

If you have any questions during the process or would prefer direct assistance, please click the 'Transfer to Live Agent' button in your panel to connect with our support team

Unfortunately, the Windows VPS plan does not support additional disk space. If you need more storage, we recommend a Dedicated Server, which offers higher performance and flexible disk configurations.
Explore our dedicated server options here: https://www.databasemart.com/dedicated-hosting.

A shared firewall is used by 2-7 users who share a single Cisco ASA 5520 firewall, including shared bandwidth. It does not have superuser privileges, and advanced configurations may require contacting our support staff.
In contrast, a dedicated firewall allocates one user to a Cisco ASA 5520/5525 firewall, providing superuser access for independent and personalized configurations, such as firewall rules and VPN settings.

Yes, you can partition the disks yourself or contact technical support for assistance.

We can reinstall your OS. This wipes all data. Confirm via email from your registered account.

If you need to change the operating system, please contact our Support Team, and we will assist you with the process. Before changing the OS, make sure to back up all your data, as changing the operating system will erase all existing data on the server.

To change or upgrade the operating system on your server, please contact our Support Team and we will assist you with the process. Please note that changing the OS will erase all existing data, so make sure to back up your data before proceeding. For any OS reinstallations or upgrades, you can open a support ticket and our team will guide you through the necessary steps.

If you require specific hardware features such as TPM, please contact our support for further assistance, as hardware changes may not always be possible depending on your server type.

For more details, please visit our technical FAQ or reach out to our support team.

If you are experiencing issues with email delivery or access, please check the following:

- Ensure your mailbox settings are correct and your inbox is not full.

- Check your spam/junk folder for missing emails.

- Make sure your DNS/MX records are properly configured, as misconfiguration can cause email problems.

If you are still unable to receive emails after checking these, please contact our support team for further assistance.

We do not recommend in-place upgrades as they may cause stability and compatibility issues. We advise backing up your data and performing a fresh installation of the new OS version.
If you need help, contact us via a ticket.

Unfortunately, your current VPS cannot be directly upgraded to a dedicated server. You must request a dedicated server and migrate data manually.

Email delivery or access issues can be caused by several factors. Please check your mailbox settings, ensure your inbox is not full, and check your spam or junk folder. Also, make sure your DNS/MX records are properly configured. If you continue to have trouble receiving emails, please review these settings or contact our support team for further assistance.

This means the current host server lacks the resources for your upgrade. To reslove it, we can migrate your VPS to a new host (IP changes) or you can purchase a new server.

There is no relevant information found in our knowledge base regarding why a PHP file would be downloaded instead of executed on the server. Please provide more details or check your server's PHP configuration.

The OS reinstallation from Windows to Linux is supported via the control panel, but it requires confirmation from your registered email for security verification, and once confirmed the reinstallation can be executed immediately with all existing data fully wiped.

Dedicated servers with the management plan and VPS hosting undergo regular maintenance twice a year, including tasks such as installing Windows updates and checking for hardware issues. The maintenance schedule is not fixed, but we will notify you via email two weeks in advance if there are upcoming maintenance tasks.

Yes, you can transfer your VPS to another DatabaseMart account. Just provide the email address of the target account, and the support team can process the transfer for you.

The default resolution of a Windows VPS is 1024 x 768. However, the actual resolution may also depend on the settings configured in your RDP client.

Shutting down the server will power it off and stop all applications; if you want your applications to keep running, simply close the RDP window by clicking the “X” button instead of shutting down.

Regarding degrade the OS, it is not possible to directly downgrade from Windows Server 2025 to 2019. However, you can perform a reinstallation of the server with Windows Server 2019 if you prefer.
If you’d like assistance with checking the resources or performing a reinstallation, please submit a support ticket and our team will help you further.

Yes, you can pause or delay Windows updates on your Windows Server VPS. Our guide provides instructions on how to manage and temporarily disable the Windows Update function safely.
For detailed steps, please refer to: https://www.databasemart.com/blog/how-to-delay-windows-system-updates

Yes, server resource overload can be addressed by upgrading your server to increase CPU cores, memory, or other resources.
VPS upgrades: Will not result in data loss. Instructions for upgrading are available in our VPS guide.
Dedicated server upgrades: Usually provide a new server with the increased resources.
For more details, please refer to our guide: https://www.databasemart.com/doc/vps-hosting-quickstart

Deployment time depends on the product type:
VPS: Usually deployed within 5–10 minutes.
Dedicated Servers: Typically deployed within 30 minutes to 2 hours.
If the selected dedicated server configuration is temporarily out of stock, deployment may take 24–48 hours. In such cases, customers will be notified promptly about the delay and next steps.

You can reboot your server from the Client Panel by using the options under Server Management. Please refer to the following link for guidance:https://prnt.sc/p-45jEOtp7rA

You can reinstall your VPS via Client Panel → Server Management → Reinstall.Screenshot: https://prnt.sc/3pLWRTx3ddol

Yes, you can switch to a different VPS. Please contact us to calculate the price difference for the replacement. If you need to migrate your data, we can provide 3 free days to help you transfer from the old server to the new one.

Please check the following:1> DNS settings – Ensure your domain’s MX, SPF, DKIM, and DMARC records are updated to point to the new server.2> Email client configuration – If using Outlook, Thunderbird, or other clients, verify IMAP/POP3 and SMTP addresses, ports, and SSL/TLS settings.3> Migration status – Make sure the migration is complete and old emails have synced to the new server.4> Firewall/ports – Ensure the server ports for IMAP/POP3/SMTP are open.It’s recommended to first log in via Webmail to test sending/receiving. Contact our support and provide any error messages you encounter for further troubleshooting.

To set up MailEnable for your domains, you need to add a mail domain (PostOffice) and then create email accounts for users. For a step-by-step guide, please refer to our tutorial: [How to Add Domain and Create New Email Account in MailEnable](https://www.databasemart.com/kb/add-domain-and-email-i-mailenable).

If your database was accidentally deleted, recovery options depend on whether you have a backup available. For VPS users, we typically retain the most recent backup for about one month. Dedicated servers do not include backups by default unless you have purchased the BFW backup service. You can contact our support to restore the backup for you.If you have a database backup, you can restore your database using SQL Server Management Studio (SSMS). Please refer to our restoration guide: [How to Restore a Backup of Database in SSMS](https://www.databasemart.com/kb/restore-a-backup-of-database-in-ssms). If you do not have a backup service or a recent backup, unfortunately, we may not be able to recover the deleted database.

IP address changes depend on the service type and availability:Dedicated Server:The IP is usually fixed and cannot be changed directly. A new IP may require ordering an additional IP or replace the server. Please contact our support for further actions.VPS services:In most cases,you can change the vps ip by reinstalling or migrating to a new host with a different IP. You can ordering an additional IP as well. Please contact our support for further actions.

By default, we have reclaimed a part of unused memory from VMs that remain idle most of the time. The RAM will automatically increase as your server needs it. This does not affect the running speed of your server. If you need further assistance regarding the memory, please contact us at [support@databasemart.com].

For Windows Server VPS, any additional disk space purchased will be added to Drive C by default, so it will increase the available space on your system drive.For Dedicated Servers, additional storage cannot be merged into Drive C. The extra disk space will instead be provisioned as a separate independent drive, which can be used as an additional data disk.

If your previous server was canceled due to missed renewal or overdue payment, restoration may be possible:-For VPS: You can try to restore it directly by logging into your account panel at [https://console.databasemart.com](https://console.databasemart.com), selecting the canceled service, and clicking the Restore button. If you do not see this option, please contact our Billing team for further assistance.- For Dedicated Servers or other services: Please contact our Billing team first to check if restoration is possible. We will guide you through the process if restoration is available.

Please click the X button at the top of the VPS window to close it, instead of signing out, to avoid terminating the session.

You can switch users from administrator to root using the command .

The Windows server allows 2 users to connect to the server at the same time by default. If you want your server to allow more users to connect to your VPS at the same time, you can buy and install CAL license in it.Regarding to the printer issue, you can get more detailed information at https://portal.databasemart.com/kb/a196/how-do-i-print-to-my-local-printers-from-my-vps-printer-redirection.aspx

The Windows server allows 2 users to connect to the server at the same time by default. If you want your server to allow more users to connect to your VPS at the same time, you can buy and install CAL license in it.

Sorry, due to policy reasons, we generally do not support changing the IP address of the server.

Since Windows and Linux are different operating systems, the VPS cannot be directly converted. A new order will need to be placed for the Linux VPS. Once the new order is completed, our billing team will calculate the remaining unused time on your current Windows VPS and issue a prorated credit to your account balance. Please let me know once you’ve placed the new order, and we’ll assist you with the transition.

Thank you for your patience. Server deployment times are as follows:- **VPS:** Usually deployed within 5–10 minutes.- **Dedicated Servers:** Typically deployed within 30 minutes to 2 hours. If the selected dedicated server configuration is temporarily out of stock, deployment may take 24–48 hours. In such cases, customers will be notified promptly about the delay and next steps.If your server setup is delayed beyond this timeframe, please submit a support ticket via [the client portal](https://console.databasemart.com) so our team can provide an update on your order status, check if it is being deployed, or confirm if it is out of stock.

The default resolution of our Windows VPS is 1024 x 768. The available RDP resolutions depend on both the server's display settings and your RDP client. If 1360x768 is not available in your current RDP session, unfortunately, we do not support custom resolutions beyond those provided by the system. You may try adjusting the display settings within your RDP client or use the closest available resolution.For further assistance, please submit a ticket through https://console.databasemart.com and our support team will help you.

Windows: Access our Windows servers using Remote Desktop Protocol (RDP). Refer to guidance at https://www.databasemart.com/blog/connect-to-windows-servers-remotely
Linux: Access Linux servers using SSH (Secure Shell). Refer to guidance at https://www.databasemart.com/blog/connect-to-linux-servers-remotely.

This issue is typically caused by the Remote Desktop Service being unresponsive. For the “Please wait” login issue, the fastest and most effective solution is to restart the server via Client Panel → Server Management.If a reboot should be avoided, please refer to the troubleshooting guide from Databasemart:https://www.databasemart.com/blog/fix-rdp-please-wait-issue

If you close Xshell or your SSH client, any Python scripts or programs started directly in that session will also stop running. To ensure your Python scripts continue running after you disconnect, you can use tools like `screen`, `tmux`, or run your script with `nohup` on Linux VPS. On Windows VPS, if you simply close the Remote Desktop (RDP) window, your programs will continue to run; however, if you log off, your session and all programs associated with it will be closed.

Our VPS does not support KVM/IPMI consoles. Our dedicated servers support IPMI. If you have a dedicated server, we can create an IPMI account for you, but we require your local IP address first.

We currently do not support custom ISO for VPS servers. To use your own ISO, you must consider our dedicated servers.

Our Windows VPS allows up to two simultaneous RDP sessions. For additional users, please purchase Microsoft RDS.

If you are experiencing a black screen when connecting to your server via XRDP on Ubuntu, you can try the following steps to resolve the issue:

1. Open the XRDP startup file with:

```bash

sudo -i

sudo vim /etc/xrdp/startwm.sh

``` 2. Add these lines at the top of the file:

```bash

unset DBUS_SESSION_BUS_ADDRESS

unset XDG_RUNTIME_DIR

. $HOME/.profile

``` 3. Restart the XRDP service:

```bash

sudo systemctl restart xrdp

```

If you are using Windows RDP or have other access issues, you may also try restarting your server via the client control panel at [https://console.databasemart.com](https://console.databasemart.com).

For more details, please refer to our knowledge base resources below.

VT mode is enabled by default on all dedicated servers. To change other BIOS settings, you can use the IPMI interface.

Yes, servers with a dedicated IP can support third-party VPN software. Please note that some VPNs may disrupt RDP connections. To prevent this, ensure the VPN and firewall are configured to allow RDP access after the VPN is active.

To connect via RDP from your mobile device, please follow this guide: https://www.databasemart.com/blog/connect-to-windows-servers-remotely#mobile

No, our Linux VPS service does not provide a built-in web console. You can access and manage your server using a standard SSH client, such as: PuTTY (Windows), MobaXterm (Windows), Terminal app (macOS/Linux).

While IPv6 proxies are supported by many websites, not all destinations are IPv6-ready. Some targets remain IPv4-only, which means connections will fail if you rely solely on an IPv6 proxy. For this reason, we generally recommend adding a dedicated IPv4 address alongside IPv6 if you plan to use proxies, ensuring full compatibility.

Regarding the problem unable to connect to the internet. Please try restarting your VPS and checking any firewall settings that might block outgoing traffic. If it still cannot connect, please submit a support ticket so our team can investigate the network from our side.

Regarding your server is restarting randomly. This can be caused by high resource usage, software errors, or hardware issues. Please check your server logs for any error messages and monitor CPU, memory, and disk usage and submit a support ticket so our team can investigate and assist further.

To reboot your VPS, please log in to your control panel at https://console.databasemart.com and use the reboot option for your VPS. If you encounter any issues during the process, feel free to contact us for further assistance.

You may refer to the KB here https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh for guidance on troubleshooting server connection issues via RDP or SSH. If you are unable to resolve the issue, please feel free to reach out to our support team for further assistance.

If you simply close the Remote Desktop (RDP) window (for example, by clicking the “X”), your Windows session will remain active in the background. This means your VPS will stay online and all running programs and processes will continue to operate normally. However, if you choose “Log off” from the Windows Start menu, your session will end and all programs associated with that session will be closed. This behavior is normal and expected for Windows Remote Desktop connections.

Unstable network connectivity can be caused by several factors, including network congestion, long physical distance between your location and the server, or local network issues.
To help diagnose the problem:
1> Check if the issue occurs from different networks or devices.
2> Using a VPN can help determine if the problem is related to your local network or routing.
3> Provide your server IP to support so they can check for any network issues on our side.

By default, Windows Server VPS supports up to two simultaneous administrative sessions. If you want to enable multiple Remote Desktop sessions or create additional RDP users, please refer to our guides:
1> How to enable multiple Remote Desktop sessions: https://portal.databasemart.com/kb/a220/how-to-enable-multiple-single-remote-desktop-sessions-in-windows-server.aspx.
2> How to create an RDP user: https://portal.databasemart.com/kb/a739/how-to-create-an-rdp-user-for-windows-server.aspx

Please try accessing your server by referring to the link at https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh

For security reasons, we’re sorry to inform you that port 1433 is disabled. If you need external access to your SQL Server, we recommend changing SQL Server to use a different port.

Please try restarting your server and check any firewall settings that might be blocking outbound traffic. If the issue persists and the server still cannot establish outbound connections, please submit a support ticket so our technical team can further investigate your network situation.

RDP VPS is a remote desktop server based on virtualization technology. It allows you to remotely connect to the server using the Remote Desktop Protocol (RDP), so you can run applications, manage files, install software, and perform office or business tasks as if you were using a local computer. Our Windows Desktop VPS comes with Windows pre-installed and provides full administrator privileges, enabling you to access your server at any time via RDP. For more details, please refer to our [VPS FAQ](https://www.databasemart.com/faq/product-questions/vps).

If your VPS keeps hanging even after multiple restarts, please check your server logs for any error messages and monitor CPU, memory, and disk usage, as high resource usage, software errors, or hardware issues can cause such problems. If the issue persists, please submit a support ticket so our team can investigate and assist further.

Your VPS is always online 24/7 even after you disconnect from RDP. This issue usually happens because the stream or application stops when the RDP session is ended. You can refer to this guide for a solution: https://portal.databasemart.com/kb/a2426/why-my-game-or-streaming-exit-if-i-end-my-server-rdp-session.aspx

Please note that the password required to connect via AnyDesk is not the Windows Administrator password unless it has been specifically configured that way in AnyDesk settings.Kindly check the following: 1 Make sure “Unattended Access” is enabled in AnyDesk. 2 Confirm that the password set under Settings → Security → Unattended Access is correct. 3 Ensure your keyboard layout (e.g., English US) is correct when typing the password. 4 If the issue persists, please try reinstalling AnyDesk and setting a new unattended access password. If it is still not working, please provide us with a screenshot of the error message so we can further investigate.

If you want your applications to continue running after you close your RDP session, you can keep them running in the background — it just depends on how the programs are launched and how Windows is handling them. We have an article that explains this behavior and how to make sure your apps don’t exit when your RDP session ends:https://portal.databasemart.com/kb/a2426/why-my-game-or-streaming-exit-if-i-end-my-server-rdp-session.aspx

After restarting your Windows server, if you encounter a certificate error when connecting via Remote Desktop Connection, please refer to our troubleshooting guide for server connection issues via RDP: https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh. If the issue persists, feel free to reach out to our support team for further assistance.

If you are experiencing a black screen when accessing your VPS via Remote Desktop, please try restarting your VPS through the control panel at https://console.databasemart.com and attempt to connect again. If the issue persists, you can refer to our troubleshooting guide for RDP connection issues here: https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh. If you are still unable to resolve the problem, please contact our support team for further assistance.

To reset or reboot your server, please log in to your control panel at https://console.databasemart.com and use the reboot option for your VPS. If you encounter any issues during the process, feel free to contact us for further assistance.

Based on your description, since you are able to connect to the VPS from your PC but not from your iPhone Windows app, the issue is most likely related to the mobile application, network environment, or saved connection settings on the device.To help us further investigate, could you please provide the following information,1 A screenshot of the error message on your iPhone app, 2 The name/version of the remote desktop application you are using,3 Whether you are using Wi-Fi or mobile data when the issue occursIn the meantime, we suggest trying the following steps, 1 Re-check the IP address, username, and port settings on the mobile app, 2 Try switching between Wi-Fi and mobile data 3 If possible, try another RDP app on iPhone for testing.Once we receive the details, we will be happy to assist you further in resolving the issue.

There could be several reasons why you cannot log in to your MT5 account on your VPS. Please try restarting your VPS and check if any firewall settings are blocking outgoing traffic. If the issue persists, you can refer to our troubleshooting guide for server connection issues via RDP or SSH: https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh. If you still cannot resolve the issue, please contact our support team for further assistance.

For servers experiencing slow performance, you can try the following:
1> Check system resources (CPU, memory, disk) for any high usage.
2> Compare network latency or bandwidth with your other server.
3> Make sure drivers, firmware, and system settings match your other server.
4> If it’s still slow after these checks, please submit a support ticket and our team will investigate further.

It means your VPS is allocated two virtual CPU cores from the physical server. This determines how many tasks your server can handle simultaneously and impacts overall performance.

We offer specialized Forex VPS solutions that are designed for low latency and stable operation with trading platforms like MT5. However, the exact average latency from our USA Windows VPS to a specific MT5 server can vary depending on the location of the MT5 broker's server and current network conditions. For latency-sensitive trading activities, we recommend our Windows Server VPS or Forex VPS plans. For more details about our Forex VPS plans, you can visit: [https://www.databasemart.com/forex-server](https://www.databasemart.com/forex-server).

Our servers use various Intel server CPUs, so the exact speed depends on the specific host your VPS is running on.

For those VPS plans without GPU do not support smooth video playback, which is especially noticeable during remote sessions. We recommend upgrading to a dedicated server that offers GPU support for optimal performance.

Intermittent outbound TCP failures on your VPS, despite working DNS and NAT, are most commonly caused by your VPS IP being temporarily blocked by the firewall due to a high number of outbound connections in a short time. When this happens, Remote Desktop access may still work, but browsers and other applications may fail to connect to the Internet until your IP is removed from the blacklist. To resolve this, please contact our support team so we can remove your IP from the blacklist and add it to the firewall whitelist to prevent future occurrences. If the issue persists, please reach out to support for further assistance.

You can find our speed test details on our website here: https://www.databasemart.com/data-center.

To test the connection speed from your location, you can ping our test IPs directly:

Dallas, Texas: 108.181.95.28

Kansas City, Missouri: 163.123.183.33

We currently offer two data center locations: Dallas, Texas (Southern US) and Kansas City, Missouri (Central US). You can test latency using the following IPs: Dallas: 108.181.95.28 Kansas City: 163.123.183.33

These messages indicate storage-level I/O failures on the underlying disk or virtual block device, which may be caused by host storage issues or degraded disk backend; please provide the affected VPS IP and timestamp to our support team so we can check the underlying node health and storage status, and if needed perform migration or further recovery actions.

The server’s bandwidth specifies the maximum available speed. Actual speed depends on factors such as: Current load in the rack and shared bandwidth with other servers; Your local network conditions; Geographical distance between you and the server.

You may refer to the KB here https://portal.databasemart.com/kb/a582/my-server-is-slow-freezen.aspx for guidance on troubleshooting server slow issues via RDP or SSH. If you are unable to resolve the issue, please feel free to reach out to our support team for further assistance.

For servers experiencing slow performance, you can try the following:
1> Check system resources (CPU, memory, disk) for any high usage.
2> Compare network latency or bandwidth with your other server.
3> Make sure drivers, firmware, and system settings match your other server.
4> If it’s still slow after these checks, please submit a support ticket and our team will investigate further.

If your app is frozen or lagging badly, please check your server's system resources (CPU, memory, disk) for any high usage. You can also compare network latency or bandwidth with your other servers and ensure that drivers, firmware, and system settings are correctly configured. If the issue persists after these checks, please submit a support ticket so our team can investigate further. For detailed troubleshooting steps, you may refer to our KB article: [https://portal.databasemart.com/kb/a582/my-server-is-slow-freezen.aspx](https://portal.databasemart.com/kb/a582/my-server-is-slow-freezen.aspx).

To ensure your GPU is being used instead of the CPU, please check the following settings on your server: Open Windows Settings → Graphics settings. Add your application (or Parsec) if not listed. Set Graphics preference to High performance (this will prioritize your GPU). Restart the application to apply the changes. This should allow your tests to utilize the GPU.

Thank you for reporting the issue. To investigate the performance problem, we need more details about the server. Could you please provide the server IP address so that we can perform further checks and identify the cause of the slowness?

Yes, you have full admin access to manage the server.

No. RDP connections share the same system environment. We recommend purchasing separate VPS units or a dedicated server with virtualization to create independent VMs.

Linux VPS does not come with a graphical interface or RDP by default. We can install a GUI and XRDP service upon request.

Our KVM VPS plans come with VT-x support enabled by default, which allows you to run virtualized workloads. However, for Windows Server VPS, nested virtualization (such as enabling Hyper-V inside your VM to run WSL2) is not enabled by default. If you require nested virtualization, please contact our support team and we can enable it on a case-by-case basis depending on your use scenario.

For further assistance, please reach out through our support channels.

We offer dedicated servers optimized for Android emulators. You can find detailed server options here: https://www.gpu-mart.com/android-emulator-hosting.

We currently do not support direct version upgrades. To upgrade, we recommend purchasing Odoo Enterprise Edition and using Odoo’s official upgrade script.

We do not support modifying virtualization identifiers to bypass software, licensing, security, or anti-cheat detection mechanisms; if you are experiencing compatibility issues, please contact the software vendor for supported environments or requirements.

Docker container data and configurations may be reset on your dedicated server due to several common reasons. Please check the following: 1. Docker volume mount configuration: Ensure your data volumes are correctly mounted and persistent. Using ephemeral container storage will cause data loss upon container restart or recreation. 2. Server reboot or maintenance: If your server undergoes a reboot or maintenance, containers may restart and lose data if not properly configured with persistent volumes. 3. Docker daemon updates or reinstallation: Updates to Docker itself can sometimes affect container configurations. 4. Resource constraints: If your server runs out of disk space or memory, Docker may clean up unused containers and data automatically. If you have verified all of the above and still experience data resets, please contact our support team at support@databasemart.com with the following details: your server IP, the specific container names, and the steps you have already taken. We will investigate further and help resolve the issue.

This error occurs because Roblox (and similar platforms) detects the server environment as a virtual machine, and this is enforced by their anti-cheat/anti-fraud system; this detection cannot be modified or bypassed at the infrastructure level, so the only supported solution is to run Roblox on a local physical machine or a gaming environment officially supported by the application.

VPS instances do not support a private internal network by default and can only communicate via public IP with firewall rules, while dedicated physical servers can be configured with an internal/private network for secure inter-server communication.

Windows VPS supports Plesk installation, but a separate license is required. We do not provide licenses directly. You can purchase a license from the official Plesk website: https://www.plesk.com and install it on your VPS. If you need assistance with setup, our support team is happy to help.

Yes, IIS can be enabled on your server. Please refer to the appropriate guide based on your operating system.
For Windows Server: https://www.kamatera.com/knowledgebase/configuring-iis-for-web-hosting-on-windows/.

To set up a Remote Access VPN on your Windows Server, please refer to this guide: https://www.databasemart.com/kb/install-and-configure-vpn-on-windows.

For Windows Server VPS (2019/2022/2025), Hyper-V is not enabled by default. If you need Hyper-V for specific purposes (e.g., running applications or creating virtual machines), please let us know. Note: We do not support second-level virtualization (creating VMs inside a VPS).

You can follow our detailed guide here: https://www.databasemart.com/doc/how-to-apply-lets-encrypt-ssl-in-windows. For step-by-step assistance, we also recommend this instructional video: https://www.youtube.com/watch?v=JkbU50d3NTM. These resources will help you successfully install Let’s Encrypt SSL on Windows Server / IIS.

Our GPU VPS uses KVM virtualization technology.

We no longer offer the SmarterMail bundle directly. However, you can purchase the latest bundle from SmarterTools directly. If you already have a valid license, we can assist you with the upgrade on your dedicated server.

Unfortunately, we do not provide Kali Linux VPS, as it is a penetration testing-focused distribution that may pose potential security and compliance risks in a shared hosting environment.

Our VPS servers are not specifically optimized for MT4 or MT5, but they are fully capable of hosting and running these platforms. We provide stable and reliable environments, and many clients successfully use our servers for trading.

Yes, you can. Our windows server VPS does support hosting dotnet websites.

Windows VPS can disable Hyper-V and this will not affect the operation of your server.

Since you can access phpMyAdmin but cannot upload your database, this is often caused by file size limits or permission issues. Please check that your SQL file does not exceed the upload_max_filesize and post_max_size settings in PHP. Also, make sure your database user has sufficient privileges to create tables and insert data.

Windows VPS can disable Hyper-V and this will not affect the operation of your server.

About the trouble receiving emails. Please try the following: check your mailbox settings, make sure your inbox is not full, and look in your spam/junk folder. Also, make sure DNS/MX records are properly configured.

If your websites load in some browsers but not others after a nameserver update, this is often due to cached DNS information in the browser. To resolve the issue, clear the cache in your browser and try loading the website again. This should allow the browser to fetch the updated DNS records.

About the problem chrome and firefox can't open, please try restarting your server or computer, and check if any firewall or security software is blocking the browsers. Also, ensure your network connection is working properly. If the problem persists, please submit a support ticket so our team can investigate further.

phpMyAdmin itself does not have a separate username or password. You should log in using your MySQL database username and password (for example, a MySQL user such as root or any database user you have created). phpMyAdmin is only a management interface and relies entirely on existing MySQL credentials.

The message “You should have Administrator privileges to perform this operation” indicates that the current Windows user does not have sufficient administrative permissions to add a new domain on the server. Please try the following:
1> Log in using the Administrator account, or ensure your current user is a member of the Administrators group.
2> If you are using IIS Manager or a control panel, please make sure it is launched using “Run as Administrator”.
3> If the domain is being added via a third-party panel, confirm that the panel service is running with administrative privileges. After confirming the above, please try adding the domain again.
4> If the issue persists, let us know which user account you are using and where you are adding the domain (IIS, control panel, or other tool), and we will assist further.

As the SQL Server Database Engine is currently not present on the system, you can proceed with installing SQL Server Express using an automated PowerShell script. Please refer to the following KB article for step-by-step guidance: https://www.databasemart.com/kb/sql-server-express-installation-via-powershell. This guide explains how to download and install SQL Server Express, register the MSSQLSERVER service, and start the engine automatically via PowerShell. Once the installation is completed and the service is running, you will be able to restore your databases from backup.

You should upload your website files to the website root directory on the server. This is the main folder configured to serve your website content.If you are unsure which folder is the root directory or need help locating it, please contact support and we will guide you.

The database connection uses your server’s IP address and port. For example: 1> MySQL: Use your username, password, server IP, and port 3306 to connect. 2> SQL Server: Use your username, password, server IP, and port 1433 to connect. If you are unsure of the exact connection details or need help configuring your client, please contact support.

Yes, local audio and microphone input can be transmitted to your VPS, but it requires Remote Desktop Services (RDS) to be installed on the server. For instructions on installing RDS on your Windows Server VPS, please see our guide: https://portal.databasemart.com/kb/a529/how-to-install-rds-on-windows-server-2019.aspx

Windows VPS: You can install MailEnable to run an email service. Detailed instructions are available here: https://portal.databasemart.com/kb/a550/how-to-install-mailenable.aspx. Linux VPS: We recommend installing Postfix and Dovecot to manage email services.

The SMTP port is open and available on our servers. However, the sending rate is limited to a maximum of 28 emails per minute. To protect our network, any server that causes IP abuse or spam-related issues may be suspended immediately.

To run .NET 9 / .NET Core 9 apps, please make sure your VPS OS is one of the following:
Linux: Ubuntu 22.04 LTS or newer, Debian 12, Rocky Linux 9 / AlmaLinux 9.
Windows: Windows Server 2019, 2022, or newer.
If your OS is different, you may need to upgrade or reinstall. For help checking your OS or installing .NET 9, please click “Transfer to Human Agent” and our team will assist you.

Yes, you can run proxy software on your server via Remote Desktop (RDP). However, please note a few important points: The legality of using proxy software depends on the laws and regulations in your location. Our services and policies are governed by U.S. laws. If using proxy or VPN software results in IP blocking, abuse reports, or other network issues, your service may be terminated to protect our network. Due to local regulatory restrictions, we are unable to provide proxy services to customers in mainland China. Please make sure your usage complies with all applicable laws, regulations, and our Terms of Service.

we do not provide licenses for Microsoft Office. To resolve this, you may need to purchase a license directly from Microsoft’s official website.

Our GPU servers are suitable for live streaming. For detailed server information, please visit https://www.databasemart.com/streaming

This message usually indicates a Windows license activation issue; please run slmgr /xpr and slmgr /dlv in Command Prompt as Administrator and provide the screenshot or output to our support team so the activation status can be further checked.

To change the permissions of your RDP user, you will need to adjust the user account settings within your Windows server. Please log in to your server using RDP, then go to **Control Panel > Administrative Tools > Computer Management > Local Users and Groups > Users**. Right-click your RDP user, select **Properties**, and modify the group memberships (such as adding to or removing from Administrators or Remote Desktop Users) as needed. For additional RDP security configurations, you can refer to our guide: https://www.databasemart.com/kb/change-the-rdp-port-on-windows.

Once canceled, data retention is not guaranteed unless a backup service was purchased. VPS typically keeps the most recent backup for about one month. Dedicated servers do not include backups unless the optional BFW backup service is purchased.

Your VPS includes a full backup every four weeks (globally set and non-changeable). For more frequent backups, purchase the Remote Data Center Backup service ($14.99/month), which provides automated backups twice a week.

If you would like to back up a database using SSMS, you can refer to the following guide: https://www.databasemart.com/kb/how-to-backup-a-database-in-ssms.

If your server was canceled due to missed renewal or overdue payment, restoration options depend on your server type:

VPS: To attempt to restore your VPS, please log in to the control panel and select the cancelled VPS instance. If the Restore button is active, it indicates that your data is still intact; the system will automatically begin the restoration process once the corresponding invoice has been paid. If the button is greyed out, we regret to inform you that the data has been permanently deleted and no backups are available.

If your VPS was suspended due to non-payment, you may contact our team within a limited timeframe to request a paid reactivation for data export. Backup availability is not guaranteed, and we strongly recommend that customers maintain their own regular backups. If your service was suspended or terminated due to a policy violation, please contact our Support team for further assistance. For more details or to initiate the process, please reach out to our support via https://console.databasemart.com or email billing@databasemart.com.

For full policy details, refer to our Terms of Service: https://www.databasemart.com/tos

In this case, we can perform a full migration to a healthy node to protect your data; however, the process requires temporary downtime (approximately 1–3 hours) and the server IP will be changed after migration. Please ensure all critical data is backed up in advance before proceeding.

If your server was canceled due to missed renewal or overdue payment, restoration options depend on your server type:

VPS: To attempt to restore your VPS, please log in to the control panel and select the cancelled VPS instance. If the Restore button is active, it indicates that your data is still intact; the system will automatically begin the restoration process once the corresponding invoice has been paid. If the button is greyed out, we regret to inform you that the data has been permanently deleted and no backups are available.

Dedicated Servers or other services:Please contact the Billing team first to check if restoration is possible. They will guide you through the recovery steps.

For any questions or if you do not see the restoration option, please reach out to our Billing team through your control panel.

If you would like to restore a database backup using SSMS, you can refer to the following guide: https://www.databasemart.com/kb/restore-a-backup-of-database-in-ssms.

You can refer to the following link for instructions on how to attach and detach a database in SQL Server Management Studio (SSMS): https://www.databasemart.com/kb/attach-and-detach-database-in-ssms.

If your payment is not received for an extended period, your server will first be suspended 3–4 days after the due date. After another 3–4 days, it will be canceled. Once the server is canceled, we cannot guarantee that your data will be retained, unless you have backups. For VPS, we usually keep the most recent backup for about one month. For dedicated servers, no backup is provided by default unless you have purchased our BFW backup service.

Android emulators and demanding games have GPU requirements and cannot run on standard VPS. We recommend using our GPU Dedicated Servers at https://www.databasemart.com/gpu-server.

No. Cryptocurrency mining is not allowed on our VPS, dedicated servers, or GPU servers.

If your server is still experiencing issues after the recent update, please try the following steps:

1. Check system resources (CPU, memory, disk) for any high usage. 2. Compare network latency or bandwidth with your other servers if possible. 3. Ensure all drivers, firmware, and system settings are properly configured and match your other servers. 4. If the server remains slow or problematic after these checks, please submit a support ticket so our team can investigate further.

For more detailed troubleshooting steps, you may refer to our knowledge base or contact our support team for assistance.

If your emails are being rejected due to DNS configuration issues, one common reason is improper or missing DKIM (DomainKeys Identified Mail) records. Setting up DKIM is important for authenticating your emails and ensuring they are not marked as spam. You can find a step-by-step guide on how to set up DKIM, including configuring it with Postfix and adding the DKIM record to your DNS, at the following link:

https://www.databasemart.com/kb/set-up-dkim-on-ispconfig

Correct DKIM configuration helps prove that your emails are sent from your authorized server and reduces the chance of rejection.

If you prefer to handle it yourself, please refer to our step-by-step guide: https://www.databasemart.com/kb/detect-and-remove-xmrig-based-crypto-mining-malware-on-windows-servers

Yes, we support transferring both VPS and dedicated server plans from one customer account to another. To initiate this process, please provide us with the following information: 1. The account to transfer to: The email address (ID) of the recipient account. 2. The plan to transfer: The specific server plan (e.g., VPS package plan or Dedicated server plan) you wish to move. After you have confirmed these details, please submit a formal transfer request via email to our support team at support@databasemart.com. Once we receive your transfer request email, we will verify the information and begin the process of transferring the server plan to the designated account.

If you are unable to log in to your server or account, please consider the following:

- For server login issues (such as VPS via RDP or SSH), you can refer to our troubleshooting guide here: [https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh](https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh). If the problem persists, please reach out to our support team for further assistance.

- If you cannot log in to the control panel after placing an order, your account may be under verification for security reasons. This process usually completes within 1 hour, and you will receive an email notification once your account is verified and accessible. If verification is delayed, you may submit a ticket or contact Livechat for help.

- If you need to reset your account or server password, you can do this in the control panel at https://console.databasemart.com. For server password reset, locate your server, click Manage, and find the Change Password option.

If you require further assistance, please contact our support team.

An 'invalid SPF record' error usually occurs due to syntax issues, having multiple SPF records, or exceeding the maximum DNS lookup limit.

To properly include your latest server's IP address, please ensure your TXT record follows the correct SPF format. Here is how you can set it up correctly:

1. If you only use this server to send emails: You can set your SPF TXT record to: v=spf1 ip4:YOUR_SERVER_IP ~all (Please replace YOUR_SERVER_IP with your actual server IP, for example: ip4:xx.xx.xxx.xxx)

If you cannot access your application through the exposed port on your Windows server, please check the following:

- Ensure the port is open in the Windows Firewall. You can find a step-by-step guide here:(https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx)

- Some ports are blocked for security reasons at the network level. Please refer to the list of blocked ports in our FAQ. If your port is on this list, you will need to use a different port.

- Opening a port in Windows Firewall only allows access through the server's internal firewall. There may also be a network-level firewall. If you have confirmed the port is open in Windows Firewall but still cannot access it externally, please contact our support team to verify or open the port on the network firewall.

- If you are using a shared IP plan, some ports or external access may not be available. For full external access, a dedicated IP is recommended.

If the issue persists after checking these steps, please contact our support for further assistance.

For help with your IP address, please note the following:

- All server IPs are static US IPs and cannot be changed or relocated dynamically.

- The primary IP for your VPS or dedicated server cannot be changed, but you can order additional IPv4 addresses ($2/month each) if needed. ARIN justification and IP usage will be required for each additional IP.

- If you need your server IP to be whitelisted, removed from a firewall blacklist, or configured for specific uses (such as proxies or PTR/rDNS records), please contact our support team.

- For any IP-related technical issues or requests, please submit a support ticket in our client portal: (https://console.databasemart.com)

If you have a specific issue with your IP, please provide more details so we can assist you further.

To check whether your UDP ports are open or closed on your server, you need to review your Windows Firewall settings. You can open UDP ports by following these steps:

1. Open **Server Manager**, go to **Tools** > **Windows Firewall with Advanced Security**.

2. In the left panel, click **Inbound Rules**, then click **New Rule** on the right.

3. Select **Port** as the rule type, then click **Next**.

4. Choose **UDP** and enter the specific local ports you want to open.

5. Select **Allow the connection**, apply the rule to all profiles, and give the rule a clear name.

6. Click **Finish**.

You can then test whether the port is open using PowerShell with a command such as:

Test-NetConnection -ComputerName localhost -Port [your_port_number]

For more details, please refer to our guide: https://www.databasemart.com/kb/open-port-in-windows-firewall

If you need to check which ports are already open, please log into your server and review the Windows Firewall inbound rules.

If your approved free trial VPS is failing to deploy, possible reasons include exceeding trial limits, not passing security verification, or not specifying the free trial request correctly during the order process.

If your request was approved but the VPS still fails to deploy, please note that deployment usually takes 5-10 minutes for VPS servers.

In rare cases of delays or technical issues, we recommend contacting our support team for further assistance. You can manage your services and check deployment status at (https://console.databasemart.com).

Windows VPS and Linux VPS are two different products, and it is not possible to directly switch the operating system on the same instance. If you would like to use Linux, you will need to cancel your current Windows VPS and place a new order for a Linux VPS. Please note that the data on the current Windows VPS will not be preserved during this process and will be lost.

You can request PTR (Reverse DNS) records for most IP addresses offered by our service. However, PTR records cannot be added to certain IP address ranges, including: 77.xxx.xxx.xxx, 93.xxx.xxx.xxx, 83.xxx.xxx.xxx, 155.xxx.xxx.xxx, and 38.xxx.xxx.xxx. Please contact us if you wish to add a PTR record.

To open or enable port 2096 for cPanel on your VPS, please ensure the service inside your VPS is running and listening on port 2096.

Then, log in to your control panel at https://console.databasemart.com, go to the Networking page, and use the Port Mapping Management to add a rule that maps the desired public port to your VPS's internal port 2096.

If your VPS uses a Windows firewall, you can find a detailed guide for opening ports here: (https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx). Make sure there are no firewall rules blocking the traffic.

To change your server's public ports to 80 (HTTP) and 443 (HTTPS/SSL), please follow these steps:

1. **Check Your Web Service**: Ensure your web service inside the VPS is running and listening on ports 80 and 443.

2. **Configure Port Mapping in the Control Panel**:

- Go to [Database Mart Control Panel](https://console.databasemart.com).

- Select your VPS and navigate to the **Networking** section.

- Use **Add Port Mapping** to map public ports 80 and 443 to your internal server ports.

3. **DNS Settings**: Point your domain DNS to the public IP shown in the control panel.

4. **Enable SSL (Optional)**: After domain mapping, you can enable HTTPS by installing a free SSL certificate or uploading your own in the control panel under **Website Management > Certificate**.

5. **Firewall Settings**: Make sure your firewall allows traffic on ports 80 and 443.

If you are using Nginx on Ubuntu, you can also follow the steps to install Nginx, configure your domain, and use Certbot to install a free SSL certificate for HTTPS.

To open a port on your server, use the following commands: on Linux with UFW, run sudo ufw allow /tcp (or /udp); on Windows, run New-NetFirewallRule -DisplayName 'Open Port ' -Direction Inbound -Protocol TCP -LocalPort -Action Allow in PowerShell as Administrator. Replace with the actual port (e.g., 80) and adjust protocol as needed.

To open port 80 on your server, run sudo ufw allow 80/tcp on Linux, or on Windows, run New-NetFirewallRule -DisplayName 'Open Port 80' -Direction Inbound -Protocol TCP -LocalPort 80 -Action Allow in PowerShell as Administrator.

Yes, it does take a little bit of time. For the dedicated IP to be properly assigned and bound to your VPS, the system needs to safely shut down and process the backend configuration, which typically takes about 3 to 5 minutes.

Please give it just a few more moments and check your panel again shortly.

If it has been longer than this timeframe and your VPS has still not restarted or the IP hasn't appeared, please click the 'Transfer to Live Agent' button in your panel immediately so our technical team can check the deployment status and handle it for you right away.

For security reasons, our network firewall blocks external access to the default SQL Server port (1433). To enable external connectivity, we recommend configuring SQL Server to use a custom port (such as 1444). After updating the port configuration, please ensure that the new port is also properly allowed through the Windows Firewall to permit incoming traffic. If you need any assistance with updating the SQL Server port or configuring firewall rules, please let us know. We would be glad to arrange support to guide you through the process.

Yes, our port 25 is open on our network; however, it cannot be used with a Shared IP address. Please note that our current plans—including Express Linux, Windows plans, and Windows desktop plans under Basic Plus—are assigned a Shared IP address by default. Therefore, port 25 will not function on these standard plans. If you require port 25 for mail services, you will need a plan with a Dedicated IP. Please let us know if you would like to upgrade your current plan, or if you would prefer to be transferred to a live support agent to help you choose the right solution.

Here is our standard delivery time for different server types:

For VPS orders: Delivered within 3–5 minutes after trial approval or payment completion. A notification email will be sent once it's ready.

For Dedicated Servers: Most support automatic deployment. Linux usually takes within 1 hour, and Windows takes up to 3 hours.

For Custom Setup: If the server lacks automatic deployment or needs a custom OS, it can take up to 48 hours.

To check your exact order status and speed things up, could you please provide your order number or registered email?

The memory shown inside your VPS may appear lower than what is included in your package because we use dynamic memory allocation on our VPS platform. With this setup, RAM is allocated based on real-time system demand rather than being permanently fixed inside the operating system, so the available memory displayed in the server may not always match the plan specification even though the full allocation is reserved at the infrastructure level and can be assigned when needed. Please note that enabling dynamic memory is part of our standard platform policy to improve overall resource efficiency and performance. If you require a fixed memory allocation instead of a dynamic setup, please contact our support team for further assistance.

Please note that for enhanced security, the default connection ports on our servers are usually modified and are not the standard default ports (such as standard RDP 3389 or SSH 22).

To ensure you are using the correct connection details (including the specific port assigned to your server), please log in to your billing portal and check your server details. You can also refer to our step-by-step login tutorials below:

For Windows Servers: https://www.databasemart.com/blog/connect-to-windows-servers-remotely

For Linux Servers: https://www.databasemart.com/blog/connect-to-linux-servers-remotely

If you have reviewed the guide and are still experiencing issues, or if you would prefer direct assistance, please let us know. We will be more than happy to transfer you to a live support agent to help you troubleshoot further.

For your convenience, you can easily and quickly reboot your server on your own directly from your control panel by following these steps:

Log in to https://console.databasemart.com/.

Go to the Virtual Servers section (or the corresponding server type).

On the left-hand menu, click on Server Management (as indicated in your management panel). There you will find the Reboot button.

If you have any trouble finding this option, or if you prefer a live agent to guide you or handle it for you, please reply to this message and we will immediately transfer you to our human support team.

The black screen issue you are experiencing is usually caused by an issue or temporary freeze of the RDP service. We recommend that you try restarting the server via our control panel first. This will often help restore the Remote Desktop service to normal operation.

We're sorry, but we currently do not provide DDoS protection for VPS services. If you require DDoS mitigation, we recommend using a third-party service such as Cloudflare for protection.

If your VPS deployment takes longer than expected — for example, it remains in the 'deploying' status for over an hour, or fails to complete, please visit our homepage at https://www.databasemart.com/ and contact us via LiveChat or email us directly at support@databasemart.com.Our technical team will help resolve your VPS deployment issue promptly.

The typical deployment time for a VPS is usually within 5–10 minutes. If your VDS has been trying to deploy for over 7 hours, this is much longer than expected. There may be a temporary issue or an out-of-stock configuration. We recommend submitting a support ticket through your client portal for further assistance. You can access the portal here: https://console.databasemart.com

I understand that your website is still not working. There can be many different reasons for this issue. Please follow the troubleshooting steps below in order:

1. **Check if your domain has expired**First, verify that your domain name is still active and has not expired.We recommend using the following tool to check the domain status:[https://whois.domaintools.com/](https://whois.domaintools.com/)

2. **Check your DNS records**Make sure your domain’s DNS records are correctly configured and pointing to the correct server IP address.You can use this tool to verify DNS propagation and records:[https://dnschecker.org/](https://dnschecker.org/)

3. **Check if your web server is running**Please confirm that your server and web service are running properly. For example, check whether:* Nginx is running* Apache2 is running* IIS is runningAlso make sure the server itself is online and accessible.

4. **Check website files and configuration**If all the above are working correctly, the issue may be related to your website files, database, or configuration settings.

If you are unable to resolve the issue after completing these steps, please send an email to support@databasemart.com for further assistance. In your email, please include:* Your domain name or website URL* The exact error message you receive when accessing the website* A detailed description of the issueThis information will help our support team investigate and assist you more efficiently.

If your VPS is experiencing browsing or internet connectivity issues, please try restarting your VPS and check any firewall settings that might block outgoing traffic.

If the problem persists, submit a support ticket so our team can investigate network issues from our side.

Unstable connectivity may also be caused by network congestion, distance, or local network problems. You can check if the issue occurs from different networks or devices, or test with a VPN.

Please provide your server IP to support for further diagnosis. For more information and troubleshooting, please refer to our FAQ at https://www.databasemart.com/faq/technical-questions

Thank you for reaching out. I'm sorry to hear that your website has been down for the past 10 hours. To help us investigate and identify the root cause, could you please provide the domain name of the affected website? Once we have that information, we'll check the server and network status right away. We'll wait for your response.

To verify whether your custom port is open on the network firewall, you can perform two tests: first, test externally using Telnet by running telnet from a client outside your server (such as your local computer) — if the port is open, the screen will go blank or show a connection message, but if it is blocked, you will see a connection timeout or refused error; second, test locally on your Windows server using PowerShell by running Test-NetConnection -ComputerName 127.0.0.1 -Port (or using the server's actual internal IP address) as an Administrator — if the local test succeeds but the external Telnet test fails, this indicates that the port is likely being blocked by the network (data center) firewall rather than the Windows Firewall. Please note that opening a port in Windows Firewall only allows traffic through the internal firewall of your server and does not bypass the network-level firewall. If you have already configured Windows Firewall but still cannot access the port externally, please contact our support team so we can check or open the port on the network firewall for you. For detailed steps on opening a port in Windows Firewall, please refer to our guide: https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx.

The primary IP for your dedicated server cannot be changed. However, you can order additional IP addresses for your server at the price of $2/month/IPv4. Please note that ARIN justification and IP usage details are required for each additional IP. If you need to manage your server or order additional IPs, please visit [https://console.databasemart.com](https://console.databasemart.com).

Yes, if you do not set a PTR (Reverse DNS) record for your IP, it is likely that your sent emails may be marked as spam or rejected by some email providers. According to our documentation, PTR records cannot be set for IP addresses in the 93.xxx.xxx.xxx range. This limitation can impact your email deliverability, as many major email services require a valid PTR record to trust incoming mail and prevent spam. If you need further assistance with email setup or alternative solutions, please let us know.

To open a specific TCP port inbound on your Windows server for a web application, please follow these steps:

1. Open Server Manager and navigate to Tools > Windows Firewall with Advanced Security.

2. In the left panel, select Inbound Rules. On the right, click New Rule.

3. Choose Port as the rule type and click Next.

4. Select TCP (or UDP if required by your application). Enter the specific local port number (e.g., 1093).

5. Select Allow the connection and click Next.

6. Apply the rule to Domain, Private, and Public profiles. Click Next.

7. Name the rule (for example, Allow TCP 1093) and click Finish.

You can test if the port is open by running the following command in PowerShell:

Test-NetConnection -ComputerName localhost -Port [your_port_number]

For further information, please refer to the detailed guide here https://www.databasemart.com/blog/how-to-open-port-in-windows-firewall#4-apply-to-tcp-or-udp-and-entry-port-number

For dedicated servers, direct upgrades are not supported. To switch from an Advanced Dedicated Server - SSD to an Advanced Dedicated Server - NVMe, you will need to order the new NVMe server and manually migrate your data. We provide a 3-day grace period during which both your old and new servers will be accessible, allowing you time to transfer your data. If you need assistance with the migration process, please let us know and our team can provide guidance. You can manage your servers and migration process via the control panel at [https://console.databasemart.com](https://console.databasemart.com).

Currently, we operate two data center locations: Kansas City and Dallas.Please note that our Dallas data center includes up to 2Gbps DDoS mitigation protection. However, protection coverage may vary depending on the type and scale of the attack.For security reasons, certain high-risk ports may also be restricted on our network.If you have any concerns regarding DDoS protection for your IP address or require higher-level protection, please feel free to contact our support team for further assistance.

Our VPS plans don’t support crypto mining, which is why the container can’t connect externally.