Technical Questions

For security, we do not provide passwords via chat. Retrieve it in your control panel: https://console.databasemart.com. Navigate to the corresponding server, click Manage, and view the login credentials under the Overview section.

Windows: Modify the registry and update Windows Firewall. See our RDP security guide at https://www.databasemart.com/kb/change-the-rdp-port-on-windows.

Linux: Follow our blog guide on changing the SSH port at https://www.databasemart.com/blog/how-to-change-the-ssh-port.

If your server password is not working, please follow these steps:

1. Log in to the control panel at [https://console.databasemart.com](https://console.databasemart.com). 2. Locate your server package and click **Manage**. 3. In the **Overview** section, find the **Login Password** field and click the eye icon to view your current password. 4. If the password still does not work, you can try resetting it using the password reset function in the client panel. Please note that password reset is not available for Dedicated Servers.

For a detailed guide, please refer to: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx

If you continue to experience issues, please contact our support team for further assistance.

The error message "Your credentials did not work" when logging in usually means the username or password you entered is incorrect, or the credentials have changed. Please log in to [https://console.databasemart.com](https://console.databasemart.com), locate your server, click **Manage**, and check the login credentials under the **Overview** section. If the password in the panel does not work, try resetting it using the password reset function in the client panel (note: Dedicated Servers do not support password changes via the panel). For more details, please refer to this guide: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx

To get system access or root permissions on your server:

- For **Ubuntu VPS**, the default user is `administrator` and the root account is disabled by default for security reasons. If you require direct root access, please contact our support team and we can enable the root account for you upon request.

- For retrieving your server password: Log in to the control panel at [https://console.databasemart.com](https://console.databasemart.com), locate your server, click **Manage**, and view the login credentials in the **Overview** section.

For more details, please refer to our knowledge base or contact support if you need further assistance.

Sorry, there is not enough information in our knowledge base to determine the reason for the 'illegal login' message. Please provide more details or contact our support team for further assistance.

There are several possible reasons why your database is not accessible on your server:

- If you are using phpMyAdmin, ensure you are logging in with your MySQL database username and password, as phpMyAdmin does not have its own credentials.

- For SQL Server, make sure the SQL Server Database Engine is installed and running. If the 'MSSQLSERVER' service is missing or not running, you may need to install or start SQL Server Express. You can follow the step-by-step guide here: https://www.databasemart.com/kb/sql-server-express-installation-via-powershell

- Please also verify your database connection string (including server IP, username, password, and port) is correct.

- Check firewall and security software on your server to ensure they are not blocking database access.

If these steps do not resolve your issue, please submit a support ticket for further assistance.

Permission errors when dropping columns from a database table are typically caused by insufficient user privileges. Please ensure that your database user account has the necessary permissions (such as ALTER or DROP) to modify the table structure. If you are using phpMyAdmin and encounter permission issues, check that your user has sufficient privileges for the target database. If you do not have the required permissions, please contact your server administrator or log in using an account with the necessary rights.

There are several possible reasons why you may be unable to log in to your account:

- **Incorrect Email or Password**: Please make sure you enter the correct email address and password. Both fields may be case-sensitive. If you have forgotten your credentials, use the 'Forgot Password' feature on the login page to reset them.

- **Account Suspension**: If your account has been suspended due to misuse or not complying with our Terms of Service, you will not be able to log in. Please check your previous emails for details or contact our Billing Team for assistance.

- **Login Restrictions**: If you see an 'Illegal login' error, this may be a temporary restriction. Try a different browser or network, or contact Support for help.

- **CAPTCHA or Verification Code Errors**: Make sure to enter CAPTCHA and verification codes correctly. If the code is unreadable or expired, refresh or request a new one.

- **Account Verification After Order**: If you recently placed an order, your account may be temporarily restricted during our verification process (typically completed within 1 hour). You will receive an email notification once verification is finished.

If none of these solutions resolve your issue, please contact our Support Team for further assistance.

For more details, please refer to the following resources:

- [Account Login Issues](https://www.databasemart.com/doc/customer-panel)

- [Account Verification & Security](https://www.databasemart.com/faq/billing-questions)

To get system access or root permissions on your server:

- For **Windows servers**, you need to log in using the Administrator account or ensure your current user is a member of the Administrators group.

- For **Linux servers**, the root account may be disabled by default for security reasons. If you need direct root access (for example, on Ubuntu), our support team can enable the root account for you upon request.

You can retrieve or view your server login credentials by logging into the control panel at [https://console.databasemart.com](https://console.databasemart.com), selecting your server, and checking the Overview section for login details.

If you have further questions or need the root account enabled, please submit a support request.

Currently, there is no information in our knowledge base regarding Windows security rejecting passwords or preventing connections. If you are experiencing issues with logging in or password rejection, we recommend double-checking your credentials and, if the problem persists, submitting a support ticket so our team can assist you further.

The "illegal login" error indicates that there may be an issue with your account login status or permissions. Please contact our customer support team for assistance. Our team will verify your account details and help resolve the login issue.

When sharing access to your VPS with another user, incorrect credentials errors may occur if the password provided is incorrect or if the user does not have the necessary permissions. Please confirm the server credentials through your client panel at [https://console.databasemart.com](https://console.databasemart.com) by locating your server, clicking **Manage**, and viewing the login credentials under the **Overview** section. If the credentials shown there do not work, you can try resetting the password using the password reset function in the client panel. If you continue to experience issues, please ensure the user has the correct permissions and that you are not exceeding the allowed number of simultaneous sessions (for Windows VPS, the default is two RDP sessions unless Microsoft RDS is purchased). For more details, refer to the [password retrieval guide](https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx).

By default, root SSH login is disabled on Debian and Ubuntu servers for security reasons. If your SSH root password is not recognized during an rsync transfer, please ensure:

1. Root SSH access has been enabled on your server.

- Edit `/etc/ssh/sshd_config`, set `PermitRootLogin yes`, save and restart the SSH service. 2. You have set a root password using `passwd root`. 3. The SSH service was properly restarted after any configuration change (`sudo systemctl restart ssh`). 4. You are using the correct root password.

For detailed steps, see our guide: [How to Enable Root SSH on Debian/Ubuntu](https://www.databasemart.com/kb/how-to-enable-root-ssh)

If you continue to have issues, double-check the SSH configuration and password, or consider using SSH keys for authentication for better security.

If your server password is not working, please follow these steps:

1. Log in to the control panel at [https://console.databasemart.com](https://console.databasemart.com). 2. Locate your server package and click **Manage**. 3. In the **Overview** section, find the **Login Password** field and click the eye icon to view your current password. 4. If the password still does not work, you can try resetting it using the password reset function in the client panel. Please note that password reset is not available for Dedicated Servers.

For a detailed guide, please refer to: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx

If you continue to experience issues, please contact our support team for further assistance.

The administrator account may become locked out due to multiple failed login attempts, security policies, or other server-side settings.

Since you are unable to access the server through the console, please contact our support team with your server IP and the error message you are receiving. We will help check the account status and assist with unlocking the administrator account if possible.

If you are unable to log in to your server or account, please refer to the following troubleshooting steps:

- For server login issues (via RDP or SSH), you can find a detailed guide here: [Troubleshooting server connection issues via RDP/SSH](https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh). If these steps do not resolve your problem, please contact our support team for further assistance.

- If you cannot log in to the control panel after placing an order, your account may be under verification for security reasons. You will receive an email once the verification process is completed, usually within 1 hour. If it takes longer, you can submit a ticket or contact Livechat for assistance.

- To reset your account password, use the control panel's password reset feature under Account > Change Password. To reset your server password, log in to the control panel, locate your server, click Manage, then find Login Password and select Change Password.

If you continue to experience issues, please feel free to reach out to our support or billing team for assistance.

To reset your server password, please log in to your control panel at [https://console.databasemart.com](https://console.databasemart.com), locate the server you wish to manage, click 'Manage', then find 'Login Password' and select 'Change Password' to complete the reset. If you encounter any issues during this process, please feel free to contact our support team for further assistance.

To log in to your server, please follow these steps:

1. Log in to the [Database Mart Control Panel](https://console.databasemart.com). 2. Navigate to your server/package and click **Manage**. 3. In the **Overview** section, you will find your server's connection details, including IP address, port, login name, and password.

- For **Windows VPS**: Use the Primary IP and port (e.g., 108.111.111.11:3389) to connect via Remote Desktop Protocol (RDP).

- For **Linux VPS**: Use the provided credentials to connect via SSH (e.g., using PuTTY or Terminal). 4. If you need to view or reset your server password, use the eye icon or reset option next to the password field in the Overview section.

If you have trouble logging in, make sure you are using the correct credentials as shown in the panel. For more details, visit the [knowledge base guide](https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx).

If your account is newly created and you cannot access the panel, your account may still be under verification. Please check your email for notifications regarding verification status.

To log in to your server, please follow these steps:

1. Log in to the [Database Mart Control Panel](https://console.databasemart.com). 2. Navigate to your server/package and click **Manage**. 3. In the **Overview** section, you will find your server's connection details, including IP address, port, login name, and password.

- For **Windows VPS**: Use the Primary IP and port (e.g., 108.111.111.11:3389) to connect via Remote Desktop Protocol (RDP).

- For **Linux VPS**: Use the provided credentials to connect via SSH (e.g., using PuTTY or Terminal). 4. If you need to view or reset your server password, use the eye icon or reset option next to the password field in the Overview section.

If you have trouble logging in, make sure you are using the correct credentials as shown in the panel. For more details, visit the [knowledge base guide](https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx).

If your account is newly created and you cannot access the panel, your account may still be under verification. Please check your email for notifications regarding verification status.

When sharing access to your VPS with another user, incorrect credentials errors may occur if the password provided is incorrect or if the user does not have the necessary permissions. Please confirm the server credentials through your client panel at [https://console.databasemart.com](https://console.databasemart.com) by locating your server, clicking **Manage**, and viewing the login credentials under the **Overview** section. If the credentials shown there do not work, you can try resetting the password using the password reset function in the client panel. If you continue to experience issues, please ensure the user has the correct permissions and that you are not exceeding the allowed number of simultaneous sessions (for Windows VPS, the default is two RDP sessions unless Microsoft RDS is purchased). For more details, refer to the [password retrieval guide](https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx).

Yes, we recommend Duo Security for MFA (Multi-Factor Authentication) on RDP to add an extra security layer.

Please retrieve your server password directly from the client control panel at [https://console.databasemart.com](https://console.databasemart.com). Go to your server, click **Manage**, and view the login credentials in the **Overview** section. If the password shown there still does not work, you can try resetting it using the password reset function in the client area. Please note: Dedicated Servers do not support password changes via the panel. For detailed instructions, refer to: [How to check your server password in the DBM client area](https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx). If you continue to have issues, please contact our support team for further assistance.

We completely understand your requirement for ABM instruction support to run the Android emulator via KVM hardware acceleration. However, please note that our VPS (Virtual Server) environment does not support running Android emulators or nested Android virtualization due to underlying platform limitations. To run Android emulators with full hardware/CPU acceleration successfully, we highly recommend upgrading your service to our GPU Dedicated Servers (Physical Servers). These servers provide dedicated hardware resources and full host-passthrough CPU features without virtualization constraints. You can review our available plans and pricing directly here: https://www.databasemart.com/gpu-server If you have any questions about selecting the right GPU server or would like assistance with transitioning your current plan, please click the 'Transfer to Live Agent' button in your panel to connect with our support team immediately.

To retrieve or reset your remote desktop (RDP) password, please log in to the control panel at [https://console.databasemart.com](https://console.databasemart.com). Locate your server, click **Manage**, and under the **Overview** section you can view your current password by clicking the eye icon next to the **Login Password**. If you need to reset the password, use the password reset function available in the same panel. Please note, for Dedicated Servers, password reset via the panel is not supported. For more details, refer to our guide: [How to check your server password in the DBM client area](https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx#).

If your server password is not working, please log in to the control panel at [https://console.databasemart.com](https://console.databasemart.com), locate your server, click **Manage**, and check the login credentials under the **Overview** section. If the password shown does not work, you can try resetting it using the password reset function in the client panel. Please note that Dedicated Servers do not support password changes via the panel. For detailed instructions, please refer to this guide: [How to check your server password in the DBM client area](https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx).

You can create an unlimited number of Windows user accounts on your Windows Server VPS. However, please note that Windows Server only supports a maximum of 2 concurrent RDP sessions by default. If you need more simultaneous connections, you would need to configure the Remote Desktop Services (RDS) role with appropriate client access licenses (CALs). Let us know if you need further assistance.

We apologize for the inconvenience with CAPTCHA failures blocking your login access. Our knowledge base does not contain specific troubleshooting steps for CAPTCHA-related login issues at this time. If restarting your server or checking your firewall settings does not resolve the issue, please submit a support ticket so our technical team can investigate further.

To change your profile name, please log in to your account at https://console.databasemart.com. Once logged in, go to the Account section, then navigate to Account Information. There, you’ll see your current profile name—click on it to edit, enter your new desired name, and click Update to save the changes.

If you suspect a data breach, you should immediately secure your account by changing all passwords, enabling two-factor authentication (2FA), and scanning your systems for malware, while also reviewing access logs and restricting unauthorized sessions where possible; if you believe the issue is related to the hosting service, please contact support with relevant details so we can assist with further investigation.

Regarding how to check the new password in the client area: Log in to https://console.databasemart.com/, locate the corresponding Package (server), click Manage, go to the Overview section, find the Login Password option, and click the small eye icon next to it to view the full password. For more information, please refer to: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx#.

If you are locked out of your server after failed password attempts or an OS reinstall, you can retrieve or view your server password through the control panel at [https://console.databasemart.com](https://console.databasemart.com). Locate your server, click **Manage**, and check the **Overview** section to view your login credentials. If the password shown in the panel does not work, you may try using the password reset function in the client panel (note: Dedicated Servers do not support password changes via the panel). If you need to reinstall the OS again, please contact our Support Team and confirm via email from your registered account, as OS reinstallation will wipe all data. For further assistance, please submit a support ticket.

If you suspect your server has been compromised, immediately change passwords, review login logs, check for unknown user accounts, suspicious processes, scheduled tasks, or firewall changes, and run a malware/security scan to identify unauthorized activity; if needed, please provide the symptoms or suspicious behavior for further investigation.

You can confirm your server password through the client panel. Please refer to the following guide for detailed steps: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx. If the password shown in the panel does not work, you may try resetting it using the password reset function in the client panel. Please note that Dedicated Servers do not support password changes via the panel.

You can power on your server by logging into the Control Panel and navigating to Virtual Servers → Server Management. From there, you can start your server.

On our Ubuntu servers, the default user is “administrator”, and the root account is disabled by default for security reasons. If you need direct root access, our support team can enable the root account for you upon request.

Regarding your item not showing in the dashboard, please try refreshing the dashboard or logging out and back in. If you want to see cancelled services, check the Service Status and make sure the “Cancelled” option is selected.

you can change the MS SQL sa password by following the steps in this guide: https://trimech.com/how-to-change-your-sql-sa-account-password/ The article walks you through the process clearly and step by step.

If you are unable to log in after using your password, please follow these steps: 1. Log in to your client panel at [https://console.databasemart.com](https://console.databasemart.com). 2. Locate your server/package, click **Manage**, and go to the **Overview** section. 3. Click the eye icon next to the **Login Password** to view your current password. 4. Try using the displayed password to log in. If the password shown in the panel does not work, you can use the password reset function in the client panel. Please note, if you are using a Dedicated Server, password reset via the panel may not be supported. For detailed instructions, please refer to this guide: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx If you still experience issues, please submit a support ticket for further assistance.

Control panel uptime shows the platform-level runtime, which does not reset when you restart or reset the VPS. Only a full power off and start will reset the platform uptime.
To see the real OS-level uptime, please check inside your VPS:
Windows: Task Manager → Performance → CPU → Uptime
Linux: Bash CMD: uptime or who -b

Port 1433 is blocked externally for security as it is a high-risk port frequently targeted by malicious attacks. Please use a custom port or contact us to request a firewall exception.

For security reasons, the following TCP ports are blocked on our network: 135–139, 427, 445, 593, 1024–1030, 1080, 1363–1377, 3128, 8888, 9999, 5985, 389, 4444, 3333, 14444, 33333, 2222 and 22222.

There are several possible reasons why your domain is not connecting to your VPS IP after updating nameservers:

- Please ensure your domain's DNS A record is correctly pointing to the VPS's public IP address (or shared IP if you are on a Shared IP plan).

- If you are on a Linux Shared IP plan, point your domain's A record to the shared IP and configure your website in the client panel. The system will automatically create the necessary routing rules to forward HTTP/HTTPS requests to your VPS.

- Make sure your web service inside the VPS is running and listening on port 80, and that there are no firewall rules blocking the traffic.

- DNS changes may take some time to propagate globally (usually up to 24-48 hours).

If you have checked the above and the issue persists, please contact support for further investigation.

We offer multiple layers of security and monitoring for your server:

- **Physical Security**: Our facilities are protected with perimeter fencing, security gates, locking cages, 4K UHD CCTV surveillance, and strict access control, all monitored 24/7.

- **Network Security**: Your server benefits from VLAN and PVLAN isolation, firewall protection, and multi-carrier connectivity to ensure service reliability.

- **Server Monitoring**: We provide comprehensive monitoring for all physical servers and network devices, including disk health, GPU status, uptime, and switch/router performance.

- **Live Infrastructure Monitoring**: Our system and network monitoring ensures ongoing risk identification and mitigation, with technical support available when needed.

- **24/7 On-Site Engineering**: Our engineering team is present round-the-clock to monitor facilities, respond quickly to incidents, and perform physical interventions if necessary.

For more details, please refer to our [security](https://www.databasemart.com/security) and [infrastructure](https://www.databasemart.com/infrastructure) pages.

To connect your personal PC to your VPS via ODBC, you need to ensure that the required database service (e.g., MySQL, PostgreSQL) is running on your VPS and the corresponding port is accessible. If your VPS uses a shared IP (Linux Shared IP plan), you can access your database externally via the shared IP and the assigned port mapping. You will need to configure the port mapping in your client panel networking page. Please make sure any necessary firewall ports are opened on your VPS to allow remote connections.

For guidance on opening ports in Windows Firewall, you may refer to: https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx

If you encounter issues or need further help, please contact our support team.

You can check the RDP login history directly from your Windows VPS using Event Viewer.

Please follow these steps:

Open Event Viewer on your VPS.

Go to Windows Logs → Security.

Look for Event ID 4624 (successful logon) and Event ID 4625 (failed logon).

Open the event details and check the Source Network Address field to find the login IP address and the corresponding timestamp.

If you need further assistance, please provide the specific time range you would like to check, and we can guide you further.

If you are using a Linux Shared IP plan, you can configure port forwarding (port mapping) in your client panel. This allows external access to services running on your VPS via the shared public IP and assigned port. For example, you can access your application using the shared IP and your unique mapped port. Please log in to [https://console.databasemart.com](https://console.databasemart.com) to manage your port mappings. If you are on a Windows Server Shared IP plan, we recommend adding a Dedicated IP to allow external access, as Shared IPs have limitations. If you already have a Dedicated IP and port forwarding is still not working, please contact our support team for further assistance.

If you are unable to download anything on your new VPS, it may be due to network or firewall restrictions. Please try restarting your VPS and check if there are any firewall settings blocking outgoing traffic. Sometimes, your VPS IP may be temporarily blocked by our firewall if there are too many outbound connections, which can prevent browsers or applications from accessing the internet. In such cases, please contact our support team so we can remove your IP from the blacklist and add it to the firewall whitelist to prevent future issues. If the problem persists after checking these steps, please submit a support ticket and our team will investigate further.

For security reasons, port 25 (SMTP) availability depends on your IP type and IP range:

Dedicated IP servers: Port 25 is available and can be used for SMTP services.

Shared IP servers: Port 25 is not available and cannot be used.

38.x.x.x IP range: Port 25 is not supported, even if you have a Dedicated IP.

If you have a Dedicated IP (not in the 38.x.x.x range) and still cannot use port 25, please check your Windows Firewall and email server configuration. If the issue persists, please contact our support team for further assistance.

For more details, please review our policy here: https://www.databasemart.com/faq/technical-questions

We'd be happy to help check this issue.

Could you please confirm:

Is this your first time accessing eBay.com from this VPS, or was it working previously and suddenly became unavailable?

Are you seeing any specific error message besides Access Denied (for example, a security verification page)?

Please also submit a ticket with a screenshot of the error page and your VPS IP address. Our technical team will review the situation and assist you further.

SMTP port 25 is available only on VPSs with a Dedicated IP.

Dedicated IP: Port 25 is open and can be used for SMTP services.

Shared IP: Port 25 is not available.

Please also note that our 38.x.x.x IP range does not support outbound port 25, even if a Dedicated IP is assigned.

If your VPS has a Dedicated IP and is not using a 38.x.x.x IP address but you're still unable to use port 25, please contact our technical support team so we can investigate further.

Port 53 (TCP/UDP) is not blocked on our network by default.

Could you please check whether your VPS is using a Shared IP or a Dedicated IP?

If your VPS is using a Shared IP, inbound port forwarding (including port 53) is not supported. You'll need to add a Dedicated IP to use your own public DNS server. A Dedicated IP is available for $2/month.

If your VPS already has a Dedicated IP and port 53 is still not accessible, please let us know. We'll have one of our technical support agents investigate the issue further.

To resolve an untrusted certificate error when connecting to your VPS, you need to properly configure SSL for your website or service. If you are using a Linux Shared IP plan, you should set up your website's SSL certificate via the client panel networking page. You can choose to use your own SSL certificate or a free Let's Encrypt certificate, which the system will issue, validate, enable for HTTPS, and renew automatically. For detailed instructions, please log in to your client panel at https://console.databasemart.com and follow the SSL configuration options under the networking section.

We'd be happy to help check this issue.

Since the VPS was recently unsuspended, please wait a few minutes and check again to see if the applications become available after the services fully start.

If the issue persists, please verify whether your application services are running properly on the VPS.

If you still receive the 504 Gateway Timeout error, please submit a ticket with the affected domain names and a screenshot of the error page. Our technical team will investigate further.

If your proxy connection is not working on your remote PC, please note the following:

- You can use a proxy on your server only if the server has a dedicated IP address. If you are on a shared IP plan, proxies are not recommended and may not work reliably.

- If your browser or proxy is unable to access the Internet but you can still use Remote Desktop, your server IP may have been temporarily blocked by the firewall due to high outbound connections. In this case, please contact support so we can whitelist your IP.

- If you need help confirming your IP type or assistance with proxy setup, please reach out to our support team.

For more details, please refer to our FAQ or contact support.

To ensure that your server uses a static proxy and avoids location inconsistency, please note that all IPs provided are static US IPs from our data centers. Changing the server location or using a dynamically changing IP is not supported. You are allowed to use a proxy on your server only if it has a dedicated IP address. If you need help setting up a proxy or confirming IP eligibility, please contact our support team for further assistance.

We'd be happy to help.

Could you please confirm whether your VPS is using a Dedicated IP or a Shared IP?

If your VPS is using a Shared IP, inbound port forwarding is not supported. To make port 8088 accessible from the Internet, you'll need to add a Dedicated IP, which is available for $2/month.

If your VPS already has a Dedicated IP and port 8088 is still not working, please let us know and we'll investigate the issue further.

Your website may be going down repeatedly due to your server's IP address being reported for suspicious activity, such as abuse or attacks. If this issue is not addressed quickly, it can lead to your website going offline, your server being blacklisted, or even the suspension of your hosting account. We recommend investigating any IP abuse alerts and addressing the root cause as soon as possible.

For more details, please refer to the following resources: [How to Fix IP Abuse Issues from Attack or Port Scan](https://www.databasemart.com/kb/fix-ip-abuse-from-attack-or-port-scan) [How to Fix IP Abuse from Spam Emails](https://www.databasemart.com/kb/fix-abuse-ip-issues-from-spam-emails)

Port 51433 is not listed among the default blocked TCP ports on our network. However, for security reasons, certain well-known high-risk ports are blocked by default.

If you have opened the port in your Windows Firewall but still cannot access it externally, please ensure that both the Windows Firewall and the network firewall allow traffic on this port. If access issues persist, you may contact our support team to verify or request opening the port at the network firewall level.

For more details, please refer to our network & firewall configuration FAQ.

To request the company to open ports on your server, please note the following:

- Certain high-risk ports are blocked by default for security reasons. For a list of blocked ports, please refer to our FAQ.

- If you need a specific port opened, and you have already configured the Windows Firewall or your server's internal firewall, but still cannot access it externally, please contact our support team. We will help you verify or open the port at the network (data center) level if possible.

- For step-by-step instructions on opening ports in Windows Firewall, please see: [How to open port in Windows Firewall](https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx)

- If you require a port that is on the list of blocked ports, we recommend using a different, unblocked port or contacting support for further assistance.

If you are using a shared IP plan, external port access may be limited or require additional configuration. For more details, please refer to your plan documentation or contact support.

After updating your domain's A record, it may still resolve to the old IP due to DNS propagation time. Changes to DNS records, such as A record updates, can take anywhere from a few minutes to up to 48 hours to fully propagate across all DNS servers worldwide. If you have already updated the A record correctly by following the steps in your DNS management panel, please allow some time for the changes to take effect. You can verify your DNS settings and status via https://console.databasemart.com. If propagation takes longer than expected, double-check that the updated A record is saved and there are no local DNS caching issues.

Thank you for your patience. The dedicated IP request may still be pending due to processing time or additional verification required by our support team. If you have already requested a dedicated IP and it is not yet active, please contact our support team directly so we can investigate and assist you further. You can reach support through [https://console.databasemart.com](https://console.databasemart.com).

For more information about dedicated IPs and related configuration, please refer to our FAQ.

If your MT5 shows no connection on your VPS but works on your mobile, it may indicate a network issue on your VPS. Please try restarting your VPS and check any firewall settings that might be blocking outgoing traffic. If the problem persists and your VPS still cannot connect to the internet, please submit a support ticket so our team can investigate the network from our side.

To confirm if port 443 is open and available on your VPS, please note that port access depends on your specific VPS plan and network/firewall settings. If you are using a Linux Shared IP plan, HTTP/HTTPS traffic (including port 443) is routed to your VPS as long as your web server is configured correctly and SSL is set up in your client panel. For other VPS plans, you may need to ensure that port 443 is open both in your server's firewall and at the network level. If you are unsure or need help confirming this, please contact our support team for further assistance.

The Express Windows Server VPS comes with a shared IP by default. Port 25 (SMTP) is not available for use on the shared IP.

If you need to use port 25 for email services, you will need to add a dedicated IPv4 address to your VPS. The dedicated IP add-on is $2/month per IP.

Please note that the Express Windows Server VPS with a shared IP is not designed for hosting externally accessible services such as mail servers. A dedicated IP is required for this type of usage.

If you have detected suspicious activity from your server, we recommend the following steps based on our knowledge base:

- Regularly check your server logs to identify any unusual activity.

- Enable security measures like CAPTCHA for forms and registrations if you are running web applications.

- Use verified email confirmation for new accounts to prevent unauthorized access.

- Block suspicious IP addresses in your hosting firewall.

If you need further assistance or notice any ongoing suspicious actions, please contact our support team immediately so we can help investigate and secure your server.

By default, we do not support changing IP addresses.

If you have an unavoidable reason to change it, please contact our support team directly right here in the chat and provide your reason. We will review your request.

Your IP may get 'Illegal login' or become blocked after multiple login attempts because our firewall detects repeated failed logins or a high number of outbound connections, which is a security measure to prevent abuse and attacks. If your IP has been blocked, please contact our support team so we can remove your IP from the blacklist and add it to the whitelist to prevent future issues. For persistent problems, please reach out to support for further assistance.

The message "Windows is not genuine" indicates an issue with the Windows license activation on your RDP server. According to our knowledge base, all Windows Server VPS plans (Windows 2016/2019/2022/2025) come with a Windows license included by default. If you are seeing this message, please contact our support team so we can verify and resolve your license activation status.

After updating your domain's nameservers, it may take some time (typically up to 24-48 hours) for DNS propagation to complete worldwide. To ensure your domain connects to your VPS, please verify the following:

- Your domain's DNS A record is correctly pointed to the correct VPS IP address (shared or dedicated, depending on your plan).

- If you are using a Linux Shared IP plan, ensure your web service inside the VPS is running and listening on port 80, and your domain is pointing to the shared IP. Also, confirm there are no firewall rules blocking the traffic.

- If you have a Dedicated IP and the domain is still not connecting, please contact support for further investigation.

If you need to check or update your DNS settings, please log in to https://console.databasemart.com.

For more details, please refer to our [technical FAQ](https://www.databasemart.com/faq/technical-questions).

To open port 5678 on your VPS for accessing n8n, please follow these steps based on your system:

- **Windows VPS:** Log into your server and configure the Windows Firewall to allow traffic on port 5678. You can follow the guide here: [How to open port in Windows Firewall](https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx).

- **Linux Shared IP Plan:** You need to set up port mapping in your client panel. Go to the Networking page, open Port Mapping Management, and add a rule that maps a public port (e.g., 5678) to your VPS's internal port 5678. Make sure your n8n service is running and listening on this port inside the VPS.

If you have a Dedicated IP and still cannot access the port, please contact support for further assistance.

To troubleshoot DNS issues with your mail server, you may need to ensure that all necessary DNS records (such as MX, SPF, DKIM) are properly configured. For example, when setting up DKIM for Postfix, you need to generate the DKIM keys, configure OpenDKIM and Postfix, and add the DKIM TXT record in your DNS provider. If you need to add a PTR (rDNS) record, please contact support with the desired record and we will configure it for you, as this cannot be done directly by users. For more details on DNS or mail server-related settings, please refer to our technical FAQs or open a ticket if you need help.

We are sorry that your server deployment failed after purchase. Please contact our customer support team for assistance. Our team will check the deployment status and investigate the issue to help resolve the problem as soon as possible.

To whitelist a blocked IP range so it can access your hosted web app, please contact our support team with the specific IP range you want to whitelist. The firewall may have blocked the IP due to security policies or high outbound connections. Our team can remove the IP from the blacklist and add it to the whitelist to allow continued access. For detailed firewall and network configuration guidance, you can refer to our FAQ or contact support for assistance.

If you need to manage firewall rules yourself (such as on Windows Firewall), please log into your server and follow our firewall guides:

- [How to open ports in Windows Firewall](https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx)

- [How to block IP in Windows Firewall](https://www.databasemart.com/kb/how-to-block-ip-in-windows-firewall)

If you need further help, please provide the blocked IP range and our support will assist you.

To ensure your newly created subdomain works correctly, please follow these steps:

1. **DNS Record**

Make sure the subdomain has a correct DNS record (usually an A record) pointing to your server's IP address.

2. **DNS Propagation**

If the DNS record was created recently, it may take some time for the changes to propagate. You can use a DNS checker tool to verify whether the subdomain resolves correctly.

3. **Web Server Configuration**

Please confirm that your web server (such as Apache, Nginx, IIS, etc.) has been configured to recognize the new subdomain and point it to the correct website directory.

4. **Website Files and Permissions**

Ensure the website files are uploaded to the correct directory and that the server permissions allow access.

If you have completed these steps and your subdomain is still not working, please contact our support team for further assistance.

The internal error and frequent service drops may be related to firewall restrictions or high outbound connections from your server. Please try restarting your server and check your firewall settings to ensure they are not blocking outgoing traffic. If the issue continues, your VPS IP might be temporarily blocked by our firewall due to too many outbound connections, which can result in browsers or services losing internet access even though Remote Desktop remains functional. To resolve this, please submit a support ticket with your server IP so our team can investigate and, if necessary, whitelist your IP to prevent further interruptions.

If you cannot access CloudPanel via its URL after installation, this may be caused by network or firewall issues. Please check if the necessary ports are open in both your server's internal firewall and the data center/network firewall. Opening a port in the server firewall alone may not be sufficient鈥攅xternal access requires the port to be open at the network level as well. If you have confirmed the ports are open but still cannot access CloudPanel, please contact support to verify or open the required ports on the network firewall.

For detailed instructions on opening ports in Windows Firewall, you can visit: https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx

Sorry, there is not enough information in our knowledge base to determine why you can't attach your EA to charts. Please provide more details or submit a support ticket so our technical team can assist you further.

To prevent recurring ClickJacking attacks and malicious code execution on your server, we recommend regularly monitoring your server security and proactively checking for unauthorized users or malware. Regular security checks help prevent data breaches, maintain server performance, and reduce downtime. For detailed instructions on server security monitoring, please refer to our guide: https://www.databasemart.com/kb/check-if-a-windows-server-is-hacked. If you need specific firewall and network configuration advice, please see: https://www.databasemart.com/faq/technical-questions.

Based on our knowledge base, if browsers on your VPS are frequently unable to access the Internet, it is usually because your VPS IP was temporarily blocked by our firewall due to a high number of outbound connections. Remote Desktop connections may still work, but web browsers may not access the Internet until your IP is removed from the blacklist. To resolve this, please contact our support team to have your IP removed from the blacklist and added to the firewall whitelist. If the issue continues, we recommend reaching out to support for further investigation.

If you suspect that an unauthorized browser launch indicates a compromise, we do not have specific guidance in our knowledge base on this scenario. Please consider reviewing your VPS security and contacting support with detailed information.

If port 3000 becomes inaccessible after a server restart, it may be related to firewall settings on the server or network level.

For Windows servers, please check that port 3000 is allowed in Windows Firewall. Please note that opening a port in Windows Firewall only allows traffic through the server's internal firewall. A network-level firewall may still block the port.

For Linux servers, please check your firewall settings, such as UFW (Ubuntu/Debian) or firewalld (CentOS/AlmaLinux/RHEL), and make sure port 3000 is allowed. Also verify that the application/service is running and listening on port 3000.

Please make sure the port is open in both the server firewall and any applicable network firewall settings.

If you still cannot access port 3000 after checking these settings, please contact our support team so we can help verify the network-side configuration.

To attach your Expert Advisor (EA) to your charts, please ensure you are running your trading platform (such as MT4/MT5) on your VPS. Our VPS servers fully support running MT4/MT5 and automated trading experts (EAs). For stable and continuous operation, we recommend using our Forex VPS plans, which are designed for 24/7 trading with low latency. If you need further assistance with the process inside your trading platform, please refer to your platform's user manual or contact your broker's support.

To resolve DNS errors with your Mailcow email server, please ensure that you have correctly set up the following DNS records for your email domain:

1. **A or CNAME Record**: Create an A or CNAME record such as `mail.example.com` pointing to your webmail server's IP address. This allows users to access webmail via `mail.example.com`.

2. **SPF Record**: Add an SPF (Sender Policy Framework) record to help prevent email spoofing. You can find formatting instructions at [Dmarcian](https://dmarcian.com/spf-syntax-table/).

3. **MX Record**: Set up MX records to direct emails to your mail server. Typically, you create an A record called `mail` pointing to your mail server's IP, then use `mail.yourdomain.com` as the address in your MX record.

4. **PTR Record**: PTR (reverse DNS) records resolve your mail server's IP to its hostname. If you need a PTR record, please contact support with the desired record details.

5. **DMARC & DKIM Records**: For enhanced email authentication and protection, set up DMARC and DKIM records as recommended.

For guidance on adding these DNS records, please visit our Knowledge Base article.

If DNS errors persist after proper record configuration, please provide more details or contact our support team for further assistance.

After your dedicated IP was removed, users are unable to access your game server because shared IP plans have limitations. Specifically, only dedicated IP addresses allow for reliable external access to hosted services like game servers or websites. With a shared IP, certain ports may be inaccessible, and external connections may not be reliably routed to your server. We recommend adding a dedicated IP to restore external accessibility to your game server. For further assistance, please contact our support team.

For more details, you may review our relevant technical FAQ.

A 404 response typically means that the requested resource could not be found by the server. If no web services are running on your server, this response may be generated by the default web server configuration or the operating system itself when it receives HTTP requests but cannot find a service to handle them. To resolve this, ensure that your web service is running and listening on the correct port. If you need to make a web service accessible from the internet, please make sure the related service is running and check your firewall or port mapping configuration in the control panel at https://console.databasemart.com.

Port 25 (SMTP) may refuse connections with error 10061 for several reasons based on our knowledge base:

- Port 25 is a well-known high-risk port that may be blocked by default for security and anti-abuse purposes. If you need to use port 25, please contact our support team to confirm if it is open on the network firewall and to request unblocking if necessary.

- Even if you have opened port 25 in your server's firewall (such as Windows Firewall), the data center or network-level firewall might still block it. Please ensure the port is open in both your server's internal firewall and the network firewall. If you need assistance, contact support to verify or open the port externally.

- If port 25 remains blocked, you can try using port 587 as an alternative SMTP submission port. This is a common workaround, especially if your ISP or network provider restricts port 25.

For further guidance or to request port unblocking, please submit a ticket via https://console.databasemart.com.

We currently do not have specific information in our knowledge base regarding why your VPS still shows "being restored" after restoration was confirmed complete. For further assistance, please consider submitting a support ticket so our technical team can investigate the issue directly.

To expose your IIS-hosted website for external browser access, you need to ensure that your VPS or server has a dedicated IP address. VPS plans with a shared IP do not support reliable website hosting or external access to services. If your plan currently uses a shared IP (such as the Express or Express Plus plan), you must upgrade to a plan with a dedicated IP to allow public access to your IIS website. After upgrading, you can bind your website to the server's public IP and configure firewall rules to allow HTTP/HTTPS traffic. If you need assistance upgrading or configuring your VPS, please visit [https://console.databasemart.com](https://console.databasemart.com) or contact our support team.

To link your server IP to your domain, you need to update the DNS records for your domain and point it to your VPS or dedicated server IP. This can usually be done through your domain registrar's control panel. If you are hosting web services, you can also use the Website Management module in our console to map your public domain name to your server's IP and port. For more details, please log in to https://console.databasemart.com and refer to the Website Management section.

To check if your UDP ports are open or closed on your server, you need to review the inbound rules in your Windows Firewall settings. Here is how you can manage UDP ports:

1. Open **Server Manager** and go to **Tools > Windows Firewall with Advanced Security**. 2. Click on **Inbound Rules** in the left panel, then select **New Rule** on the right. 3. Choose **Port** as the rule type, then click **Next**. 4. Select **UDP** and specify the port number(s) you want to check or allow. 5. Choose **Allow the connection**, click **Next**, and apply the rule to all profiles (Domain, Private, Public). 6. Name your rule and finish the process.

You can test if a UDP port is open by using appropriate network tools. For more details, please refer to the official guide: [How to Open Port in Windows Firewall](https://www.databasemart.com/kb/open-port-in-windows-firewall)

If you need to open specific UDP ports for VPN or other services, ensure the corresponding ports are configured in your firewall.

The issue where BlueStacks shows "no internet connection" on your server may be related to your VPS's network settings or firewall restrictions. Please try restarting your VPS and check any firewall settings that might block outgoing traffic. Additionally, this problem can occur if your server's IP is temporarily blocked by our firewall due to high outbound connections. If the issue persists, please submit a support ticket so our team can investigate and whitelist your IP if necessary.

It is possible that inbound callback POST requests are being blocked by a firewall or network-level restriction. Even if you have opened the port in your server's internal firewall (such as Windows Firewall), the data center or network-level firewall may still be blocking external access to your endpoint. Please make sure the necessary ports are open on both your server and the network firewall. If the issue persists, we recommend contacting support so we can verify or open the required port on the network firewall for you. For more details on configuring firewall rules, please refer to our guide: https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx

If your website is not loading in browsers, please check the following based on our knowledge base:

- If you are using a VPS, sometimes the IP may be temporarily blocked by our firewall due to too many outbound connections. In this case, Remote Desktop may still work, but browsers cannot access the Internet. Please contact support to remove your IP from the blacklist and whitelist it to prevent future issues.

- If you are using a Linux Shared IP plan, ensure your domain is correctly pointing to the shared IP, your web service inside the VPS is running and listening on port 80, and there are no firewall rules blocking traffic.

- If you opened a port in your server's firewall but still cannot access your site, make sure the port is also open at the data center/network firewall. If you need help, please contact support.

For further troubleshooting or to request support, please submit a ticket via https://console.databasemart.com.

To open or forward a port for a Docker-hosted Minecraft server, you need to configure port mapping when starting your Docker container. For example, use the `-p` option:

``` docker run -d -p 25565:25565 your-minecraft-image ```

This command maps port 25565 on the host to port 25565 on the container, which is the default port for Minecraft servers.

If you are using a Linux Shared IP VPS plan, you must also configure port mapping in your client panel at [https://console.databasemart.com](https://console.databasemart.com). This ensures that the external port is properly forwarded to your internal Docker port. If you are on a Windows server plan with a shared IP, consider adding a dedicated IP for reliable external access.

For more details on network and firewall configuration, please refer to our guide: [How to open port in Windows Firewall](https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx)

We apologize for the delay in your domain review. Based on our knowledge base, domain-related actions such as registration and transfer may require certain steps, like unlocking your domain at your current registrar or obtaining an EPP code if transferring. However, the exact review timelines or causes for delays are not specified in our documentation. If you need more details or specific assistance regarding your domain review status, please contact our support team directly.

There are several possible reasons why your application is not accessible on a specific port:

- Some ports are blocked on our network for security reasons (e.g., 135-139, 445, 593, 2222, and others). If your application uses a blocked port, it will not be accessible externally.

- If you opened the port in your server's Windows Firewall, the data center/network-level firewall may still block it. Please ensure the port is open at both the server and network levels.

- For Windows server Shared IP plans, external accessibility is limited. We recommend adding a Dedicated IP to allow external access.

- For Linux Shared IP plans, you need to configure port mapping in your client panel to make services externally accessible.

You can find guides for opening ports in Windows Firewall here: https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx

If you have confirmed the port is open at the server level and still cannot access it, please contact support to verify or open the port at the network level.

It is possible that inbound callback POST requests are being blocked by a firewall or network-level restriction. Even if you have opened the port in your server's internal firewall (such as Windows Firewall), the data center or network-level firewall may still be blocking external access to your endpoint. Please make sure the necessary ports are open on both your server and the network firewall. If the issue persists, we recommend contacting support so we can verify or open the required port on the network firewall for you. For more details on configuring firewall rules, please refer to our guide: https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx

We apologize for the delay in your domain review. Based on our knowledge base, domain-related actions such as registration and transfer may require certain steps, like unlocking your domain at your current registrar or obtaining an EPP code if transferring. However, the exact review timelines or causes for delays are not specified in our documentation. If you need more details or specific assistance regarding your domain review status, please contact our support team directly.

The "service unavailable" message, even when your server is running, may be due to several reasons such as firewall rules, network-level port restrictions, or service configuration issues. Please confirm:

- The relevant service/port is open in both your Windows Firewall and the data center/network firewall. Sometimes, ports opened in the server firewall still need to be allowed at the network level.

- Your server鈥檚 IP is not temporarily blocked by our firewall for security reasons (such as too many outbound connections). If blacklisted, web services may be inaccessible until removed from the firewall blacklist and whitelisted.

If you have already checked these and still have issues, please contact support to verify the firewall and service status.

For more details on opening ports and firewall configurations, you can refer to this guide: [How to open port in Windows Firewall](https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx)

To configure your domain to route without 'www', you need to map your custom domain (e.g., example.com) to your web service through the Website Management module in the control panel. This module allows you to bind a valid domain you own directly to the internal IP and port of your VPS, typically port 80 or 443. You can do this by clicking 'Add Domain' in the Website Management section and entering your domain without 'www'. For detailed steps, please log in to the control panel at [https://console.databasemart.com](https://console.databasemart.com).

If your server IP has changed and you are still getting incoming mail server errors, please ensure that all DNS records (such as MX, A, and PTR records) pointing to your mail server have been updated to reflect the new IP address. Additionally, PTR (rDNS) records can only be updated by our support team; if you need to change your PTR record, please contact us with the desired record and we will configure it for you. If the issue persists after updating your DNS records, please contact our support for further assistance.

To forward inbound UDP ports from a floating (shared) IP to an internal IP on a Linux Shared IP plan, you need to configure port mapping in your client panel. Go to the Networking page and open Port Mapping Management. Click **Add Port Mapping** to create a new rule mapping the public UDP port to the internal port of your VPS. Ensure the corresponding UDP service inside your VPS is running and listening on the target port. For all configurations, please log in to the control panel at [https://console.databasemart.com](https://console.databasemart.com).

If you are using a Windows VPS, you can open UDP ports in the Windows Firewall by following these steps: 1. Open **Windows Firewall with Advanced Security**. 2. Click **Inbound Rules** > **New Rule** > Select **Port** > **UDP** > Enter the specific port. 3. Allow the connection and apply to all profiles. 4. Name the rule and finish.

For detailed steps, please refer to our guide or contact support if you need further assistance.

When your server crashes upon starting cPanel or applying firewall rules, it may be related to firewall configurations or restrictions. If your server is making a high number of outbound connections in a short time, the firewall might temporarily block or blacklist your server IP, which can impact network connectivity or cause services to malfunction. If this happens, please contact support to remove your IP from the blacklist and add it to the firewall whitelist. Additionally, ensure that necessary ports are open in both your server's internal firewall (such as Windows Firewall) and the data center's network firewall. If issues persist, our support team can help verify firewall settings and assist with network troubleshooting.

For Linux servers using a Shared IP plan, external access to services like FastPanel on port 8888 requires port mapping to be configured in your client panel. Simply opening the port in your server's firewall is not enough. Please log in to the [control panel](https://console.databasemart.com), navigate to the Networking page, and add a port mapping rule that maps a public port to internal port 8888 of your VPS. Also, ensure that your service inside the VPS is running and listening on port 8888. If you still have trouble after configuring port mapping, please contact support for further assistance.

If your emails are going to spam in Gmail despite correct SPF and DKIM, you should also check the following:

- Verify that your server's IP address is not blacklisted by public blacklists such as Spamhaus or MXToolbox. A poor IP reputation can cause emails to be marked as spam even if authentication is correct.

- Ensure you have configured PTR (Reverse DNS) records in addition to SPF and DKIM. All three are important for email deliverability.

- If your IP is blacklisted, follow the instructions on the relevant blacklist's website to request removal. For Gmail-specific removal, you can submit a request here: [Gmail Bulk Sender Contact](https://support.google.com/mail/contact/bulk_send_new?rd=1)

Using a residential IP for sending emails is not recommended, as it can result in poor deliverability and potential blacklisting.

For more information, please refer to these guides:

- [How to Remove Your IP From Email Blacklists](https://www.databasemart.com/kb/how-to-remove-ips-from-the-blacklist)

- [How to Set Up DKIM on ISPConfig](https://www.databasemart.com/kb/set-up-dkim-on-ispconfig)

To troubleshoot DNS issues with your mail server, please check the following:

- Ensure your DNS records (such as A, MX, and TXT records) are set correctly for your mail domain.

- If you need to add or update DKIM records for email authentication, you can generate the required keys on your server and then add the provided TXT record to your DNS provider. See the detailed instructions for setting up DKIM on Postfix in our knowledge base.

- If you need to add a PTR (rDNS) record, please contact our support with your desired record since PTR records can only be configured by us.

If you need further assistance with DNS configuration or if you encounter specific errors, please contact our support team with the error details.

For more details, please refer to our FAQ pages:

- [Technical Questions](https://www.databasemart.com/faq/technical-questions)

- [Domain & SSL Questions](https://www.databasemart.com/faq/product-questions/domain-ssl)

- [DKIM Setup Guide](https://www.databasemart.com/kb/set-up-dkim-on-ispconfig)

If the default IIS page is showing instead of your application on port 80, please make sure that your web service inside the VPS is running and listening on port 80, and that your website files are uploaded to the correct website root directory. Additionally, check that there are no firewall rules blocking traffic to port 80. If you need further assistance, please contact support and provide details about your deployment setup.

You can manage your server and settings through the control panel: https://console.databasemart.com

For email services on your VPS, you may need to install and configure software such as MailEnable (for Windows VPS) or Postfix and Dovecot (for Linux VPS). You can find detailed instructions here: [How to install MailEnable](https://portal.databasemart.com/kb/a550/how-to-install-mailenable.aspx). Please note, the SMTP port is available but limited to a maximum of 28 emails per minute. If your emails are not being sent, please check the configuration and ensure that your server is not being blocked due to abuse or high outbound connections.

If you cannot access the SolidCP admin interface, it may be due to server or firewall issues. Please ensure that your server is running and there are no firewall restrictions blocking your access. If the issue persists, you may need to contact support for further investigation.

When binding your IIS website, you can either select the specific server IP address assigned to your server or use "All Unassigned" if you want the site to respond to all available IPs. In the 'Add Website' dialog in IIS Manager, set the 'IP Address' field to your server's IP (recommended for dedicated sites) or choose 'All Unassigned' (for shared hosting or when only one site is hosted). For more details and step-by-step instructions, please refer to our guide: https://www.databasemart.com/kb/add-a-new-website-in-iis

Sorry, there is no information in our knowledge base specifically about resolving dependency issues on your server. If you need further assistance, please consider submitting a support ticket so our technical team can help you directly.

Currently, there is no information in our knowledge base regarding the specific status or process of attaching an IP address to your new server. For assistance with your request, please contact our Support Team directly or check your server configuration in the [Database Mart console](https://console.databasemart.com).

There are several reasons why your outgoing emails to external domains may be bouncing back:

- If your server IP has been flagged for sending spam or abuse, it could be blacklisted by external mail providers. You can review the IP abuse report, check mail server queues, and analyze log files to identify any spam or abuse activity. For detailed steps, please refer to our guide: [How to Fix IP Abuse from Spam Emails](https://www.databasemart.com/kb/fix-abuse-ip-issues-from-spam-emails).

- If you have not set up DKIM (DomainKeys Identified Mail), your emails may be marked as spam or rejected by other mail servers. Setting up DKIM helps verify your email’s authenticity and improve deliverability. For setup instructions, please see: [How to Set Up DKIM on ISPConfig](https://www.databasemart.com/kb/set-up-dkim-on-ispconfig).

- There is also an email sending limit of 28 emails per minute. If you exceed this limit, some emails may not be delivered.

If you suspect your IP is blocked or blacklisted, or if you need further assistance, please contact our support team and provide details of the bounce-back message.

There is no specific information in our knowledge base about VPS deployment failures. If your VPS is failing to deploy, the cause may vary depending on the situation. Please provide more details or submit a support ticket so our technical team can investigate and assist you further.

To open UDP ports 1812 and 1813 for RADIUS authentication on your VPS (Windows):

1. Open **Server Manager** > **Tools** > **Windows Firewall with Advanced Security**. 2. In the left panel, click **Inbound Rules**. On the right, select **New Rule**. 3. Choose **Port** as the rule type and click **Next**. 4. Select **UDP** and enter `1812,1813` as the specific local ports. Click **Next**. 5. Select **Allow the connection**. Click **Next**. 6. Apply the rule to **Domain**, **Private**, and **Public** profiles. Click **Next**. 7. Name the rule (e.g., `Allow UDP 1812-1813`). Click **Finish**.

You can verify the ports are open with PowerShell: ``` Test-NetConnection -ComputerName localhost -Port 1812 Test-NetConnection -ComputerName localhost -Port 1813 ```

For more details, please refer to our official guide: [How to Open Port in Windows Firewall](https://www.databasemart.com/kb/open-port-in-windows-firewall)

If your VPS is using a Linux Shared IP plan, you need to configure port mapping in your client panel at https://console.databasemart.com.

To open or configure ports for FiveM on your server, you need to set the required port rules in your server's firewall. For Windows servers, please follow the official guide to open ports in Windows Firewall: [How to open port in Windows Firewall](https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx). If you are using a Shared IP plan, port mapping needs to be configured in your client panel at [https://console.databasemart.com](https://console.databasemart.com).

Please note: Some TCP ports are blocked on our network for security reasons. Common blocked ports include 135-139, 445, 2222, and others. You can find the full list of blocked ports in our FAQ. Make sure you choose ports that are not on the blocked list for your FiveM server. If you encounter any issues after configuring your firewall and port mapping, please contact our support for further assistance.

To open outbound port 443 (HTTPS) on your VM, you need to configure the Windows Firewall to allow traffic on this port. Please follow the detailed step-by-step guide available here: [How to Open Port in Windows Firewall](https://www.databasemart.com/kb/open-port-in-windows-firewall). If you are using a Linux Shared IP plan, port forwarding and firewall settings can be managed through your client panel. If you encounter any issues or have additional restrictions (such as using a shared IP), please refer to the relevant guides or contact our support team for further assistance.

MetaTrader 5 (MT5) may request a proxy server if it cannot connect directly to the internet from your VPS. This can happen if your VPS IP has been temporarily blocked or blacklisted by our firewall, often due to high outbound connections. In such cases, RDP access can still work, but certain applications like MT5 may ask for proxy settings to attempt an alternative connection. If you encounter this issue, please contact our support team so we can check your IP status and, if necessary, whitelist your IP to restore direct connectivity.

If you need to use a proxy on your VPS, it is allowed if your server has a dedicated IP address. For assistance with proxy setup or to confirm your IP eligibility, please reach out to our support.

For further information, please refer to: https://www.databasemart.com/faq/technical-questions

https://www.databasemart.com/faq/policies-compliance

Yes, port 2222 is on our list of blocked TCP/IP ports for security purposes. We recommend changing the port used by your service or application to a different, unblocked port.

There are several common reasons why your outgoing emails may be delayed or not delivered:

- **Email server logs**: Analyze your mail server logs to check for delivery issues. If you use Postfix on Linux, you can utilize tools like `pflogsumm` to summarize and analyze your Postfix logs. This helps identify delays, rejections, or other issues affecting email flow. [Learn more about analyzing Postfix logs](https://www.databasemart.com/kb/analyze-postfix-logs-via-pflogsumm)

- **IP Blacklisting**: Your server’s IP may be listed on public email blacklists, which leads to emails being blocked or delayed. You should:

1. Ensure your server is not sending spam.

2. Check your IP reputation and public blacklists (such as Spamhaus or MXToolbox).

3. Remove your IP from blacklists if necessary. [Steps to remove your IP from blacklists](https://www.databasemart.com/kb/how-to-remove-ips-from-the-blacklist)

- **Email Authentication**: Incorrect or missing email authentication (such as PTR, DKIM, or SPF records) can cause deliverability problems. Make sure your domain is properly configured:

- DKIM signs outgoing emails and improves deliverability.

- SPF and PTR records should also be set up correctly. [Setting up DKIM on ISPConfig](https://www.databasemart.com/kb/set-up-dkim-on-ispconfig)

If you need further help, please provide more information about your server environment and any error messages you are seeing.

Log into your server to configure the Windows Firewall. Follow our guides for opening ports, blocking IPs, or restricting RDP access.

Open ports: https://www.databasemart.com/kb/check-open-ports-on-windows
Block IPs: https://www.databasemart.com/kb/how-to-block-ip-in-windows-firewall
Restrict RDP access scope: https://www.databasemart.com/kb/restrict-rdp-access-scope

You can open ports in Windows Firewall refer to the link at https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx.

For plans using a shared IP architecture, HTTPS traffic is routed through our reverse proxy and cannot be bypassed; if you require direct inbound traffic to your server on port 443, a dedicated server or dedicated IP solution is required.

We're very sorry, but our VPS service does not currently support the feature you requested.

To configure wildcard subdomain mapping, please ensure a wildcard DNS record (for example *.yourdomain.com) points to your server IP and verify that your web server/application (such as Nginx, Apache, or your control panel) is configured to accept and route wildcard subdomains correctly; please provide the domain, server type, and expected behavior to our support team if further assistance is needed.

Yes, you can set a PTR (Reverse DNS) record for most IP addresses provided by our service. Some IP ranges cannot have PTR records added, including:
1> 77.xxx.xxx.xxx
2> 93.xxx.xxx.xxx
3> 83.xxx.xxx.xxx
4> 155.xxx.xxx.xxx
5> 38.xxx.xxx.xxx.
If your IP is outside these ranges, you can request a PTR record by providing the desired value. Our team will add it for you.

Port 25 is open and available on our servers for sending emails. The sending rate is limited to a maximum of 28 emails per minute. To protect the network, any server causing IP abuse or spam-related issues may be suspended immediately.

For dedicated IP servers: Port 25 is open and ready to use. Ensure that your Windows firewall allows traffic on this port.
For shared IP servers: Port 25 is not available and cannot be used.

All IPs are static US IPs from data centers. Changing location or change IP dynamically is not supported.

Likely your server IP was temporarily blocked by the firewall due to high outbound connections. To resolve this, contact support to whitelist the IP

PTR records can only be added by us. Contact the support, provide the desired record, and we’ll configure it.

Yes, you can remove the additional IPv4 address by submitting a cancellation request for the IP add-on in your control panel; once the cancellation is processed, only the remaining primary IP will stay active, and if any configuration issues occur during the change, please contact support for assistance.

Our current limit is 28 emails per minute.

This usually happens when your VPS IP is temporarily blocked by our firewall. If the server makes too many outbound connections in a short time, the firewall may blacklist the IP. Remote Desktop will still work, but web browsers may not access the Internet until the IP is removed from the blacklist. To resolve this, we will remove your IP from the blacklist and add it to the firewall whitelist to prevent future occurrences.
If the issue persists, please contact support.

Our servers provide unlimited total bandwidth. The “100 Mbps” refers to the connection speed, not a monthly data limit. For example, the Advanced Linux VPS plan offers a 500 Mbps bandwidth speed.

We do not apply any protection, connection limits, or timeouts specifically to your server or IP. However, for security and to prevent abuse (e.g., malware, brute-force attacks, or crypto-mining), some well-known high-risk ports are blocked by default.

Yes, you can use a proxy on your server, but only if the server has a dedicated IP address. If you need assistance setting up a proxy or confirming IP eligibility, please contact our support team.

Opening a port in Windows Firewall allows traffic through the server’s internal firewall, but network-level firewalls may also block the port.
To ensure the port is accessible externally:
1> Confirm the port is open in both Windows Firewall and the data center/network firewall.
2> If you still cannot access the VPS, contact support to verify or open the port on the network firewall.
For detailed instructions on opening ports in Windows Firewall, please see our guide: https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx

If you’re using a Shared IP in windows server plan, we recommend adding a Dedicated IP ($2/month) to allow external access. If you’re using a Shared IP in linux plan, you can configure your port mapping in your client pannel. If you already have a Dedicated IP and it’s still not working, please contact us with human agent so we can investigate further.

A shared IPv4 address for windows server is an IP that is used by multiple VPS instances on the same server. Shared IPs are included by default in certain plans.
Limitations:
1> Not suitable for hosting websites
2> Cannot reliably connect to external databases
3> Not recommended for creating or using proxies
4> May cause issues with some forex or trading applications
5> Certain external ports may be inaccessible.

Linux Shared IP is a VPS solution where multiple virtual servers share a single public IP address, each VPS only has a private internal IP and is exposed to the internet through port forwarding for TCP services and domain-based reverse proxy for web traffic, allowing users to run applications like a normal VPS but without a dedicated public IP.

You can connect to your VPS using SSH with the format ssh root@SharedIP -p PORT, where SharedIP is the assigned shared public IP and PORT is the unique port mapped to your VPS’s SSH service through NAT on the host node.

To host a website, you need to run a web server inside your VPS listening on port 80, then point your domain’s DNS A record to the shared IP, and configure your website on your client pannel. After that the system will automatically create routing rules and forward HTTP/HTTPS requests to your VPS.

Yes, you just need to configure your website's SSL on your client pannel networking page. You can use your own SSL certificate or using Let’s Encrypt certificate. If you use Let's Encrypt, the system will automatically issues SSL certificates, performs domain validation, enables HTTPS, and renews certificates before expiration.

You should verify that your domain is correctly pointing to the shared IP, your web service inside the VPS is running and listening on port 80, and there are no firewall rules blocking the traffic

Yes, you can run services such as MySQL, PostgreSQL, Redis, or custom applications, and access them externally via the shared IP combined with the assigned port mapping. You just need to configure the port mapping on your client pannel networking page.

If you do not have a domain name, you can still access your website by using a temporary URL provided by the system, simply click “Add Domain” in the control panel, enter any domain name, and enable the “Enable A Temporary URL” option, the system will automatically generate a publicly accessible HTTPS URL for your VPS, and you need to make sure the Port field matches the port where your web service is running inside the server.

To access services like databases or custom applications externally, go to the Networking page and open Port Mapping Management, you will see an existing default rule that maps a public port to your VPS internal port 22 for SSH access, you can click “Add Port Mapping” to create additional mappings, and when adding a new rule, make sure the corresponding service inside your VPS is already running and listening on the target port, otherwise the connection will fail.

To improve the security of your Windows server, you may refer to the guide at the following link:https://www.databasemart.com/kb/secure-a-windows-server Following these recommendations can help protect your server and maintain a secure environment.

To secure a Linux server, here are the basic recommended steps:1.Update the system regularly 2.Change the default SSH port & disable root login 3.Use strong passwords or SSH key authentication 4.Enable a firewall 5.Install Fail2Ban 6.Disable unnecessary services 7.Regular backups

Yes! You can host your own email service on our VPS, and port 25 is open.To keep everything running smoothly, we limit sending to 28 emails per minute. This helps prevent abuse and ensures reliable delivery.Just be aware: if your server sends spam or triggers abuse rules, we may need to temporarily pause your service to protect all users.

VPS Users: Please submit a disk add-on request via live chat or ticket.
Dedicated Server Users: Cannot expand existing disk; but you can contact us to add a new disk to increase storage.

This is a known display issue in virtual environments. Actual storage is SSD/NVMe; your server performance will not be affected.

We are sorry to hear your GPU instance is stuck on the deploying status. The knowledge base does not contain specific troubleshooting steps for this issue. Please provide more details or consider submitting a support ticket through [https://console.databasemart.com](https://console.databasemart.com) so our technical team can assist you further.

Currently, our GPU servers provide native GPU passthrough by default, allowing your virtual environment to access the physical GPU directly. However, the knowledge base does not mention the ability for VPS users to perform a host-level GPU PCIe passthrough reset themselves. If you require a hardware-level GPU reset, please contact our technical support team for assistance via the control panel at [https://console.databasemart.com](https://console.databasemart.com).

We apologize for the inconvenience regarding GPU availability on your server. Our GPU servers are provisioned with dedicated GPU resources and should be ready for use upon activation. If your GPU is not available despite advance payment, there may be a delay in activation or a technical issue. Please ensure you have accessed your server using the correct credentials via your control panel (https://console.databasemart.com). If the issue persists, we recommend contacting our technical team for immediate assistance so we can resolve the GPU provisioning on your server.

Your GPU instance being stuck on the "deploying" status is not directly addressed in our knowledge base. However, if you experience provisioning issues or need technical support for GPU servers, you may contact our technical team for assistance. For further management of your instances, please visit [https://console.databasemart.com](https://console.databasemart.com).

If your GPU VPS shows "no GPU devices found," please note that standard VPS plans do not include GPU capabilities and cannot support GPU-dependent applications.Only our GPU VPS and GPU Dedicated Servers provide access to dedicated GPU resources. If you require GPU functionality for your workload, please ensure that you are using one of our GPU VPS or Dedicated Server plans.For further assistance or to verify your current service, please visit our control panel at https://console.databasemart.com.

If you are already using a GPU VPS and still encounter this issue, please contact our support team with your VPS details for further troubleshooting.

For VPS users, you cannot directly resize your existing system disk (C:). Please submit a disk add-on request via live chat or support ticket, and our team will assist you. For dedicated server users, the system disk cannot be expanded, but you can contact us to add a new disk for increased storage capacity.

If you need more storage than what is available in your current plan, we recommend considering a dedicated server for higher performance and flexible disk configurations.

For more information, please refer to our FAQ: https://www.databasemart.com/faq/technical-questions

If your secondary hard disk is no longer detected on your server, please verify if the disk is properly mounted. For Linux servers, you can use the command:

``` df -TH ```

You should see the secondary disk (such as `/dev/sdb`) listed. If it is not listed, the disk may not be mounted or recognized by the system. For further assistance, you may contact our support team for a detailed investigation.

For more information, please refer to our knowledge base: [How to Mount Disk on Linux Server](https://www.databasemart.com/kb/mount-disk-on-linux)

Sorry, there is not enough information in our knowledge base to provide specific instructions on extending the D drive on your server. For technical assistance, please contact our support team or access your server management at [https://console.databasemart.com](https://console.databasemart.com).

The allocated drive storage space may appear less than expected due to several technical reasons. For VPS users, some system files and partitioning overhead can reduce the visible disk space. If you wish to partition your disk differently, you can do so yourself or contact our technical support for assistance. For dedicated servers, you may add a new disk to increase storage, but cannot expand the existing disk. If you have questions about your specific plan's disk allocation, please let us know so we can assist further.

On our VPS platform, dynamic memory management is used. This means the amount of RAM displayed in your Windows VM may be less than the total RAM you have purchased (such as 4GB shown after upgrading to 8GB). The system automatically allocates more memory as your server needs it.

After upgrading your disk space, you should normally be able to create new databases or tables if the upgrade was successful and the server recognizes the increased storage. If you are still unable to create a database or table, please ensure that the disk expansion has been properly completed and recognized by your operating system. If you are using a Windows VPS plan, please note that some plans do not support additional disk space upgrades. If you are experiencing any technical issues after an upgrade, we recommend submitting a support ticket through your client portal so our team can investigate further.

For further assistance, please visit the control panel at [https://console.databasemart.com](https://console.databasemart.com) or contact our support team.

After upgrading your disk space, you should normally be able to create new databases or tables if the upgrade was successful and the server recognizes the increased storage. If you are still unable to create a database or table, please ensure that the disk expansion has been properly completed and recognized by your operating system. If you are using a Windows VPS plan, please note that some plans do not support additional disk space upgrades. If you are experiencing any technical issues after an upgrade, we recommend submitting a support ticket through your client portal so our team can investigate further.

For further assistance, please visit the control panel at [https://console.databasemart.com](https://console.databasemart.com) or contact our support team.

Out of Memory errors or intermittent GPU connection loss with Dockerized services can be related to high resource usage or GPU instability. Please check your server's CPU, memory, and disk usage for any high consumption. For GPU-related issues, you can perform a GPU stress test using GPU Burn to check for errors or instability. If you see computational errors or GPU resets during the test, it may indicate unstable hardware, overclocking issues, or insufficient power supply. If problems persist after these checks, please submit a support ticket for further investigation.

If no GPU driver is found on your GPU VPS, it may be due to the absence of a pre-installed GPU driver or a potential misconfiguration. Our GPU VPS products provide dedicated GPU resources, but sometimes manual driver installation is required depending on your operating system and specific plan. Please ensure that you have installed the correct NVIDIA GPU driver compatible with your server's GPU model. If you need further assistance or guidance on installing the GPU driver, please let us know your OS version and GPU model, and we will provide step-by-step instructions.

To provision the additional storage you purchased for your server:

- **For VPS users:** Please submit a disk add-on request via live chat or ticket. Our team will assist in expanding your disk space. Note: Windows VPS plans do not support additional disk space; if you need more storage, consider a Dedicated Server.

- **For Dedicated Server users:** You cannot expand an existing disk, but you can contact us to add a new disk to increase storage.

For any actions or to submit your request, please log in to our control panel at [https://console.databasemart.com](https://console.databasemart.com).

To configure your server storage as one large, fast unified C: drive, the options depend on your server type:

- **For VPS users:** You cannot expand the existing C: drive or add more disk space to your Windows VPS. Partitioning or RAID is not available by default. For higher performance and flexible disk configurations, we recommend upgrading to a dedicated server.

- **For Dedicated Server users:** It is not possible to expand an existing disk, but you can contact us to add additional disks to increase storage. You can partition the disks yourself, or contact technical support for assistance.

If you need a specific storage setup with RAID or unified storage, please consider our dedicated server options or contact our support team for more details.

For management and further support, please visit: https://console.databasemart.com

If your GPU is showing high temperature and power draw but 0% utilization, please check the following:

- Use `nvidia-smi` or `watch -n 1 nvidia-smi` to monitor real-time GPU metrics, including temperature, power usage, and utilization.

- Normally, GPU utilization should reflect the actual workload. If it remains at 0% while temperature and power are high, review active processes with the `pmon` command to check if any process is using GPU resources abnormally.

- If the GPU temperature exceeds 90°C, please review your cooling system or consider reducing the workload.

For more details on monitoring GPU status, refer to the links below.

To reattach or mount a hard drive on your new Linux server, you can follow these general steps:

1. Connect the hard drive to your new server. 2. Identify the disk using `lsblk` or `fdisk -l`. 3. Create a mount point, for example: `mkdir /second`. 4. Mount the disk with a command such as `mount /dev/sdb1 /second` (replace `/dev/sdb1` with your actual device name). 5. Verify the disk is mounted by running `df -TH`. You should see the disk listed under the mount point.

For detailed instructions, please refer to our knowledge base: [Mount Disk on Linux](https://www.databasemart.com/kb/mount-disk-on-linux).

After you purchase a GPU server, its status will show as "Pending" if the payment is not completed or if the payment has been received but deployment is still in progress. Once the deployment is finished, your server status will change to "Active" and it will be fully operational. You can check the current status of your GPU server by logging into the control panel at [https://console.databasemart.com](https://console.databasemart.com) and viewing your GPU Server List.

Your VPS may show less RAM than the amount you purchased because our system uses dynamic memory management. This means memory is allocated based on real-time usage, so the displayed RAM may be less than your total purchased amount. As your server requires more memory, it will be automatically assigned.

VPS hosting does not include RAID by default. If RAID is required, we recommend considering our dedicated server.

To mount or access an additional SSD on your Windows server:

- **Dedicated Server Users**: If you need a new SSD added, please contact our support team. Once the new disk is installed, you can partition and format it from within Windows Disk Management.

- **VPS Users**: Adding additional disk space is not supported on Windows VPS plans. If you need more storage, we recommend upgrading to a dedicated server for flexible disk configurations.

For more information or to request hardware changes, please reach out to our technical support team or visit our client console at https://console.databasemart.com.

Your VPS is allocated 6GB of RAM, but you may see only 3GB available due to our use of dynamic memory management. This system automatically allocates RAM based on your server's real-time usage, so the displayed memory may be less than your plan's total. When your server needs more memory, it will be assigned automatically. If you prefer all RAM to be fully allocated and visible at all times, you can contact our support team to disable dynamic memory allocation for your VPS.

If you would like to increase your hard drive space, you can easily do so directly from your control panel by following these steps:

Log in to your account at https://console.databasemart.com/.

Select your server and stay on the Overview tab.

Scroll down to the Scaling section.

Click on the Add-ons button (as indicated by the red arrow in the interface) to add the additional disk space you need.

Note: This process applies to both VPS and Dedicated (Physical) Servers. For both server types, you can find the relevant configuration options under this same Add-ons section.

If you have any questions during the process or would prefer direct assistance, please click the 'Transfer to Live Agent' button in your panel to connect with our support team

Unfortunately, the Windows VPS plan does not support additional disk space. If you need more storage, we recommend a Dedicated Server, which offers higher performance and flexible disk configurations.
Explore our dedicated server options here: https://www.databasemart.com/dedicated-hosting.

A shared firewall is used by 2-7 users who share a single Cisco ASA 5520 firewall, including shared bandwidth. It does not have superuser privileges, and advanced configurations may require contacting our support staff.
In contrast, a dedicated firewall allocates one user to a Cisco ASA 5520/5525 firewall, providing superuser access for independent and personalized configurations, such as firewall rules and VPN settings.

The "Unexpected Error" about insufficient disk space usually means your server's disk is full or nearly full. For **VPS users**, if you need more disk space, please submit a disk add-on request via live chat or ticket. Please note that for Windows VPS plans, adding additional disk space is not supported; if you need more storage, we recommend upgrading to a Dedicated Server, which offers higher performance and more flexible disk options. For **Dedicated Server users**, you cannot expand the existing disk, but you can contact us to add a new disk for extra storage. If you need further assistance, please contact our support team.

Yes, you can partition the disks yourself or contact technical support for assistance.

We can reinstall your OS. This wipes all data. Confirm via email from your registered account.

If you need to change the operating system, please contact our Support Team, and we will assist you with the process. Before changing the OS, make sure to back up all your data, as changing the operating system will erase all existing data on the server.

By default, our servers are deployed without cPanel or Plesk installed. If you need cPanel or Plesk on your server, please make sure the option is selected during the server deployment process. If the server has already been deployed and you would like to install cPanel or Plesk, please contact our customer support team for assistance.

We apologize for the delay in your subscription upgrade. According to our policy, for upgrades or downgrades of dedicated servers, it is easy to upgrade or downgrade memory, but there are maximum memory limits depending on the motherboard. For CPU or hard drive upgrades/downgrades, it is not a straightforward process and may require provisioning a new server and manually migrating data. If you are experiencing extended setup times, please contact our billing department for specific assistance regarding your upgrade status. Thank you for your patience.

Our VPS uses dynamic memory management, which means the displayed RAM may sometimes be less than the total amount you purchased.

The system automatically assigns additional memory as your server requires it.

If your website is not working even though the domain is configured correctly, please log in to the control panel at [https://console.databasemart.com](https://console.databasemart.com) and check whether your domain information is complete and the EPP code is filled in. If both are entered but your domain is still not working, please contact our billing team for further assistance. Additionally, if your domain has expired, the website and associated services will stop working. Please contact our Billing Team to verify your domain status and assist with renewal if needed.

If you are experiencing issues with email delivery or access, please check the following:

- Ensure your mailbox settings are correct and your inbox is not full.

- Check your spam/junk folder for missing emails.

- Make sure your DNS/MX records are properly configured, as misconfiguration can cause email problems.

If you are still unable to receive emails after checking these, please contact our support team for further assistance.

We do not recommend in-place upgrades as they may cause stability and compatibility issues. We advise backing up your data and performing a fresh installation of the new OS version.
If you need help, contact us via a ticket.

You can use your own custom ISO for dedicated servers only. To update your dedicated server with a custom ISO, you have two options:

1. **FTP Upload:** Upload your installation ISO file to our server via FTP, and we will reload it to your dedicated server. 2. **IPMI:** You may also use the IPMI interface to install your own image/ISO file directly.

Please note: Custom ISO installation is not supported on VPS servers. For retrieving installation logs or further debugging, you may use the IPMI console, but please contact our support team if you need additional assistance.

For access and management, you can log in to your control panel at: https://console.databasemart.com

To migrate your VPS to a separate host node, you need to switch to a new VPS server and manually transfer your data. Please contact our support team so we can help you calculate the price difference and provide a 3-day free migration window for transferring your data from the old VPS to the new one. If you wish to proceed, please submit a ticket via https://console.databasemart.com. Direct migration to a specific host node is not self-service and requires assistance from our team.

Unfortunately, your current VPS cannot be directly upgraded to a dedicated server. You must request a dedicated server and migrate data manually.

Sorry, there is not enough information in our knowledge base to answer how to enable the IMAP extension in PHP for your email setup.

This means the current host server lacks the resources for your upgrade. To reslove it, we can migrate your VPS to a new host (IP changes) or you can purchase a new server.

There is no relevant information found in our knowledge base regarding why a PHP file would be downloaded instead of executed on the server. Please provide more details or check your server's PHP configuration.

The OS reinstallation from Windows to Linux is supported via the control panel, but it requires confirmation from your registered email for security verification, and once confirmed the reinstallation can be executed immediately with all existing data fully wiped.

Dedicated servers with the management plan and VPS hosting undergo regular maintenance twice a year, including tasks such as installing Windows updates and checking for hardware issues. The maintenance schedule is not fixed, but we will notify you via email two weeks in advance if there are upcoming maintenance tasks.

Yes, you can transfer your VPS to another DatabaseMart account. Just provide the email address of the target account, and the support team can process the transfer for you.

The Windows is not genuine message generally relates to the activation status of your Windows operating system. According to our knowledge base, our Windows Server VPS plans with Windows 2025/2022/2019 include a Windows license by default. If you see this message, please contact our support team so we can help verify and resolve any licensing or activation issues on your server.

The default resolution of a Windows VPS is 1024 x 768. However, the actual resolution may also depend on the settings configured in your RDP client.

Shutting down the server will power it off and stop all applications; if you want your applications to keep running, simply close the RDP window by clicking the “X” button instead of shutting down.

Regarding degrade the OS, it is not possible to directly downgrade from Windows Server 2025 to 2019. However, you can perform a reinstallation of the server with Windows Server 2019 if you prefer.
If you’d like assistance with checking the resources or performing a reinstallation, please submit a support ticket and our team will help you further.

Yes, you can pause or delay Windows updates on your Windows Server VPS. Our guide provides instructions on how to manage and temporarily disable the Windows Update function safely.
For detailed steps, please refer to: https://www.databasemart.com/blog/how-to-delay-windows-system-updates

Yes, server resource overload can be addressed by upgrading your server to increase CPU cores, memory, or other resources.
VPS upgrades: Will not result in data loss. Instructions for upgrading are available in our VPS guide.
Dedicated server upgrades: Usually provide a new server with the increased resources.
For more details, please refer to our guide: https://www.databasemart.com/doc/vps-hosting-quickstart

After an upgrade, if your server's IP address changes, your services may be affected depending on how they are configured. If your services rely on a fixed IP (such as websites, applications, or DNS records), you will need to update your configurations to use the new IP address. Please note that for VPS upgrades that require migration to a new host due to insufficient resources, the IP address will change. We recommend reviewing and updating any necessary settings after the upgrade. For further assistance, please contact our support team.

Deployment time depends on the product type:
VPS: Usually deployed within 5–10 minutes.
Dedicated Servers: Typically deployed within 30 minutes to 2 hours.
If the selected dedicated server configuration is temporarily out of stock, deployment may take 24–48 hours. In such cases, customers will be notified promptly about the delay and next steps.

You can reboot your server from the Client Panel by using the options under Server Management. Please refer to the following link for guidance:https://prnt.sc/p-45jEOtp7rA

You can reinstall your VPS via Client Panel → Server Management → Reinstall.Screenshot: https://prnt.sc/3pLWRTx3ddol

Yes, you can switch to a different VPS. Please contact us to calculate the price difference for the replacement. If you need to migrate your data, we can provide 3 free days to help you transfer from the old server to the new one.

Please check the following:1> DNS settings – Ensure your domain’s MX, SPF, DKIM, and DMARC records are updated to point to the new server.2> Email client configuration – If using Outlook, Thunderbird, or other clients, verify IMAP/POP3 and SMTP addresses, ports, and SSL/TLS settings.3> Migration status – Make sure the migration is complete and old emails have synced to the new server.4> Firewall/ports – Ensure the server ports for IMAP/POP3/SMTP are open.It’s recommended to first log in via Webmail to test sending/receiving. Contact our support and provide any error messages you encounter for further troubleshooting.

To set up MailEnable for your domains, you need to add a mail domain (PostOffice) and then create email accounts for users. For a step-by-step guide, please refer to our tutorial: [How to Add Domain and Create New Email Account in MailEnable](https://www.databasemart.com/kb/add-domain-and-email-i-mailenable).

If your database was accidentally deleted, recovery options depend on whether you have a backup available. For VPS users, we typically retain the most recent backup for about one month. Dedicated servers do not include backups by default unless you have purchased the BFW backup service. You can contact our support to restore the backup for you.If you have a database backup, you can restore your database using SQL Server Management Studio (SSMS). Please refer to our restoration guide: [How to Restore a Backup of Database in SSMS](https://www.databasemart.com/kb/restore-a-backup-of-database-in-ssms). If you do not have a backup service or a recent backup, unfortunately, we may not be able to recover the deleted database.

IP address changes depend on the service type and availability:Dedicated Server:The IP is usually fixed and cannot be changed directly. A new IP may require ordering an additional IP or replace the server. Please contact our support for further actions.VPS services:In most cases,you can change the vps ip by reinstalling or migrating to a new host with a different IP. You can ordering an additional IP as well. Please contact our support for further actions.

By default, we have reclaimed a part of unused memory from VMs that remain idle most of the time. The RAM will automatically increase as your server needs it. This does not affect the running speed of your server. If you need further assistance regarding the memory, please contact us at [support@databasemart.com].

For Windows Server VPS, any additional disk space purchased will be added to Drive C by default, so it will increase the available space on your system drive.For Dedicated Servers, additional storage cannot be merged into Drive C. The extra disk space will instead be provisioned as a separate independent drive, which can be used as an additional data disk.

If your previous server was canceled due to missed renewal or overdue payment, restoration may be possible:-For VPS: You can try to restore it directly by logging into your account panel at [https://console.databasemart.com](https://console.databasemart.com), selecting the canceled service, and clicking the Restore button. If you do not see this option, please contact our Billing team for further assistance.- For Dedicated Servers or other services: Please contact our Billing team first to check if restoration is possible. We will guide you through the process if restoration is available.

Please click the X button at the top of the VPS window to close it, instead of signing out, to avoid terminating the session.

You can switch users from administrator to root using the command .

The Windows server allows 2 users to connect to the server at the same time by default. If you want your server to allow more users to connect to your VPS at the same time, you can buy and install CAL license in it.Regarding to the printer issue, you can get more detailed information at https://portal.databasemart.com/kb/a196/how-do-i-print-to-my-local-printers-from-my-vps-printer-redirection.aspx

The Windows server allows 2 users to connect to the server at the same time by default. If you want your server to allow more users to connect to your VPS at the same time, you can buy and install CAL license in it.

Sorry, due to policy reasons, we generally do not support changing the IP address of the server.

Since Windows and Linux are different operating systems, the VPS cannot be directly converted. A new order will need to be placed for the Linux VPS. Once the new order is completed, our billing team will calculate the remaining unused time on your current Windows VPS and issue a prorated credit to your account balance. Please let me know once you’ve placed the new order, and we’ll assist you with the transition.

Thank you for your patience. Server deployment times are as follows:- **VPS:** Usually deployed within 5–10 minutes.- **Dedicated Servers:** Typically deployed within 30 minutes to 2 hours. If the selected dedicated server configuration is temporarily out of stock, deployment may take 24–48 hours. In such cases, customers will be notified promptly about the delay and next steps.If your server setup is delayed beyond this timeframe, please submit a support ticket via [the client portal](https://console.databasemart.com) so our team can provide an update on your order status, check if it is being deployed, or confirm if it is out of stock.

The default resolution of our Windows VPS is 1024 x 768. The available RDP resolutions depend on both the server's display settings and your RDP client. If 1360x768 is not available in your current RDP session, unfortunately, we do not support custom resolutions beyond those provided by the system. You may try adjusting the display settings within your RDP client or use the closest available resolution.For further assistance, please submit a ticket through https://console.databasemart.com and our support team will help you.

Windows: Access our Windows servers using Remote Desktop Protocol (RDP). Refer to guidance at https://www.databasemart.com/blog/connect-to-windows-servers-remotely
Linux: Access Linux servers using SSH (Secure Shell). Refer to guidance at https://www.databasemart.com/blog/connect-to-linux-servers-remotely.

This issue is typically caused by the Remote Desktop Service being unresponsive. For the “Please wait” login issue, the fastest and most effective solution is to restart the server via Client Panel → Server Management.If a reboot should be avoided, please refer to the troubleshooting guide from Databasemart:https://www.databasemart.com/blog/fix-rdp-please-wait-issue

Intermittent SQL disconnections and connection errors can be caused by several common issues:

- **Remote connections might be disabled** in SQL Server.

- **Firewall port 1433** (default for SQL Server) could be blocked.

- There may be **network issues** between your local computer and the remote SQL Server.

To resolve these issues, please check the following:

1. Ensure that remote connections are enabled in your SQL Server settings. 2. Verify that port 1433 is open in your server's firewall. 3. Confirm that your network connection is stable between your local machine and the SQL Server.

For more details and step-by-step troubleshooting, please refer to our knowledge base: https://www.databasemart.com/kb/fix-remote-connection-issues-to-sql-server

If you are stuck on server configuration, please specify which configuration step you are having trouble with (such as RDP/SSH access, internet connection, or another setting). For basic access:Windows VPS:** Access using Remote Desktop Protocol (RDP). Refer to our step-by-step guide: https://www.databasemart.com/blog/connect-to-windows-servers-remotely. Linux VPS:** Access via SSH. See our guide: https://www.databasemart.com/blog/connect-to-linux-servers-remotely. If you are stuck on the RDP 'Please Wait' screen, try restarting your server from the client control panel (https://console.databasemart.com). For other configuration issues, please provide more details so we can assist you further.

After you complete your VPS payment, the system will automatically deploy your VPS within 5–10 minutes.

Once deployment is successful, your VPS login details (including IP, port, login name, and password) will be available in the DBM Panel for VPS at https://console.databasemart.com.If there is any stock shortage or deployment failure, please be patient, as our Support Team will usually resolve these issues within 24 hours.

If you require urgent access, you may contact Support directly.

We currently do not have information in our knowledge base regarding desktop icon issues on Ubuntu remote desktop. If you need further assistance, please provide more details or contact our support team.

Sorry, we do not have enough information in our knowledge base to answer your question about connecting to SQL Server via 64-bit ODBC.

Connection issues with FileZilla and the database can sometimes be caused by an incompatibility between the TLS connection method in FileZilla and your FTP server (Pure-FTPd). This is a known issue and may result in the error message: `GnuTLS error -110 in gnutls_record_recv: The TLS connection was non-properly terminated.`

If you are using Pure-FTPd, we recommend reviewing the following guide for steps to resolve the issue: [Pure-FTP GnuTLS Error -110 Fix](https://www.databasemart.com/kb/pure-ftp-gnutls-error-110-fix).

To remove the AnyDesk window from your VPS desktop, you can simply close the AnyDesk application window by clicking the X button in the top-right corner. If AnyDesk continues running in the background, right-click the AnyDesk icon in the system tray and select Exit. If you no longer need AnyDesk on your VPS, you can uninstall it from the system's application settings or control panel. Please note that removing AnyDesk will disable remote access through AnyDesk.

If you see a black screen when connecting to your server via XRDP, you can try the following steps:

1. Open the XRDP startup file: ```bash sudo -i sudo vim /etc/xrdp/startwm.sh ``` 2. Add these lines at the top of the file: ```bash unset DBUS_SESSION_BUS_ADDRESS unset XDG_RUNTIME_DIR . $HOME/.profile ``` 3. Restart the XRDP service: ```bash sudo systemctl restart xrdp ```

This should resolve the black screen issue. For further details, please refer to our knowledge base.

If you close Xshell or your SSH client, any Python scripts or programs started directly in that session will also stop running. To ensure your Python scripts continue running after you disconnect, you can use tools like `screen`, `tmux`, or run your script with `nohup` on Linux VPS. On Windows VPS, if you simply close the Remote Desktop (RDP) window, your programs will continue to run; however, if you log off, your session and all programs associated with it will be closed.

If your domain is not responding or resolving correctly, please check the following:

- Ensure that the domain information is completed and, if applicable, the EPP code is filled in via the control panel at https://console.databasemart.com.

- For newly purchased domains, make sure the registration process is fully completed.

- If your domain is still not working after these checks, please contact our billing team for further assistance.

- If you are setting up a website (e.g., WordPress) and the domain is not resolving, you may temporarily map your domain to your server IP by editing the hosts file at C:\Windows\System32\drivers\etc\hosts on your local computer.

For more details, please visit our FAQ or knowledge base articles.

There could be several reasons why your server is giving errors and logging you out. Common causes include high resource usage, software errors, or hardware issues. We recommend checking your server logs for any error messages and monitoring CPU, memory, and disk usage. Additionally, unstable network connectivity or firewall restrictions could also cause disconnections. If the issue persists, please submit a support ticket so our technical team can investigate further. For more troubleshooting guidance, you may refer to our knowledge base articles:

- [Troubleshooting server connection issues via RDP/SSH](https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh)

- [Technical FAQ](https://www.databasemart.com/faq/technical-questions)

If you need help rebooting your VPS, please log in to your control panel at https://console.databasemart.com and use the reboot option.

If you are unable to connect to your MS SQL Server from another server, please ensure the following:

- Use the correct server IP address and port in your connection string (e.g., `192.168.1.10,1433`).

- Make sure SQL Server Authentication is selected, and enter the correct username and password for your database.

- If a specific database needs to be accessed, specify the database name under Connection Properties in SSMS.

For a detailed step-by-step guide on connecting to SQL Server via SSMS, please refer to our documentation: https://www.databasemart.com/kb/connect-database-sql-server-ssms

If you are still unable to connect, please check your server's firewall settings to ensure the required SQL Server port is open and accessible from the remote server.

To connect to your Windows server via RDP from an Android device, you need your server's public IP address and the RDP port (default is 1097 or 1098 unless customized). You can find this information in your service welcome email or by logging into the client control panel at [https://console.databasemart.com](https://console.databasemart.com).

For a step-by-step guide on connecting from Android, please refer to our official documentation: [https://www.databasemart.com/blog/connect-to-windows-servers-remotely#mobile](https://www.databasemart.com/blog/connect-to-windows-servers-remotely#mobile)

If you need additional details or cannot locate your IP and port, please contact our support team.

Please try refreshing your dashboard or logging out and logging back in to see if the Control Panel loads correctly. If the issue persists, make sure your internet connection is stable. For additional troubleshooting, you can also try accessing the Control Panel via a different browser. If these steps do not resolve the issue, please submit a support ticket for further assistance.

You can connect to your VPS from your PC but not from the Windows app on your iPhone. Please ensure you are following the correct steps for mobile access. You can find a step-by-step guide for connecting to your Windows VPS from a mobile device here: [https://www.databasemart.com/blog/connect-to-windows-servers-remotely#mobile](https://www.databasemart.com/blog/connect-to-windows-servers-remotely#mobile).

If you continue to have issues, please check your firewall settings, network connectivity, and try restarting your VPS. If the problem persists, please contact our support team for further assistance.

To connect your MT4 applications to the server, you first need to access your VPS using Remote Desktop Protocol (RDP). Once logged in to your Windows VPS, you can install and run your MT4 platform just as you would on a local Windows machine. Our Forex VPS services are specifically designed to support MetaTrader (MT4/MT5) with stable, low-latency performance. For more details about Forex VPS and supported use cases, please refer to [this page](https://www.databasemart.com/forex-server).

If you need a step-by-step guide to logging into your VPS, please see: [How to connect to Windows servers remotely](https://www.databasemart.com/blog/connect-to-windows-servers-remotely).

Our VPS does not support KVM/IPMI consoles. Our dedicated servers support IPMI. If you have a dedicated server, we can create an IPMI account for you, but we require your local IP address first.

The 'connection lost error 1006' when logging into your game server may be related to network or firewall issues on your VPS. Please try restarting your VPS and check if any firewall settings are blocking outgoing traffic. Unstable connectivity can also be caused by network congestion or local network issues. If the problem persists after these steps, please provide your server IP to our support team so we can investigate further from our side.

We currently do not support custom ISO for VPS servers. To use your own ISO, you must consider our dedicated servers.

Our Windows VPS allows up to two simultaneous RDP sessions. For additional users, please purchase Microsoft RDS.

If you are experiencing a black screen when connecting to your server via XRDP on Ubuntu, you can try the following steps to resolve the issue:

1. Open the XRDP startup file with:

```bash

sudo -i

sudo vim /etc/xrdp/startwm.sh

``` 2. Add these lines at the top of the file:

```bash

unset DBUS_SESSION_BUS_ADDRESS

unset XDG_RUNTIME_DIR

. $HOME/.profile

``` 3. Restart the XRDP service:

```bash

sudo systemctl restart xrdp

```

If you are using Windows RDP or have other access issues, you may also try restarting your server via the client control panel at [https://console.databasemart.com](https://console.databasemart.com).

For more details, please refer to our knowledge base resources below.

VT mode is enabled by default on all dedicated servers. To change other BIOS settings, you can use the IPMI interface.

Yes, servers with a dedicated IP can support third-party VPN software. Please note that some VPNs may disrupt RDP connections. To prevent this, ensure the VPN and firewall are configured to allow RDP access after the VPN is active.

To connect via RDP from your mobile device, please follow this guide: https://www.databasemart.com/blog/connect-to-windows-servers-remotely#mobile

No, our Linux VPS service does not provide a built-in web console. You can access and manage your server using a standard SSH client, such as: PuTTY (Windows), MobaXterm (Windows), Terminal app (macOS/Linux).

While IPv6 proxies are supported by many websites, not all destinations are IPv6-ready. Some targets remain IPv4-only, which means connections will fail if you rely solely on an IPv6 proxy. For this reason, we generally recommend adding a dedicated IPv4 address alongside IPv6 if you plan to use proxies, ensuring full compatibility.

Regarding the problem unable to connect to the internet. Please try restarting your VPS and checking any firewall settings that might block outgoing traffic. If it still cannot connect, please submit a support ticket so our team can investigate the network from our side.

Regarding your server is restarting randomly. This can be caused by high resource usage, software errors, or hardware issues. Please check your server logs for any error messages and monitor CPU, memory, and disk usage and submit a support ticket so our team can investigate and assist further.

To reboot your VPS, please log in to your control panel at https://console.databasemart.com and use the reboot option for your VPS. If you encounter any issues during the process, feel free to contact us for further assistance.

If you see a message like `sudo is disabled` or encounter errors related to the sudo command on your Linux server, it is often caused by incorrect file permissions or ownership. Here are the steps you can follow to fix common sudo command issues:

1. **File Ownership or Permissions**

- Make sure `/usr/bin/sudo` is owned by root and has the correct permissions:

```bash

chown root:root /usr/bin/sudo

chmod 4755 /usr/bin/sudo

```

- Fix sudoers file permissions:

```bash

chmod 440 /etc/sudoers

chmod 775 /etc/sudoers.d

chmod 440 /etc/sudoers.d/README

```

2. **Sudoers Directory Permissions**

- If `/etc/sudoers.d` is too open, restrict its permissions:

- If you have `pkexec`:

```bash

pkexec chmod 0755 /etc/sudoers.d/

```

- If not, use Recovery Mode:

1. Reboot and enter Advanced/Recovery Mode.

2. Open the root shell prompt.

3. Run: `chmod 0440 /etc/sudoers`

If you do not have `sudo` access at all, you may need to use Recovery Mode or contact your server administrator for further assistance.

See the full guide for more details: [How to Fix Problems with the Sudo Command in Ubuntu](https://www.databasemart.com/kb/fix-sudo-command-errors-in-ubuntu)

You may refer to the KB here https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh for guidance on troubleshooting server connection issues via RDP or SSH. If you are unable to resolve the issue, please feel free to reach out to our support team for further assistance.

If you simply close the Remote Desktop (RDP) window (for example, by clicking the “X”), your Windows session will remain active in the background. This means your VPS will stay online and all running programs and processes will continue to operate normally. However, if you choose “Log off” from the Windows Start menu, your session will end and all programs associated with that session will be closed. This behavior is normal and expected for Windows Remote Desktop connections.

Unstable network connectivity can be caused by several factors, including network congestion, long physical distance between your location and the server, or local network issues.
To help diagnose the problem:
1> Check if the issue occurs from different networks or devices.
2> Using a VPN can help determine if the problem is related to your local network or routing.
3> Provide your server IP to support so they can check for any network issues on our side.

By default, Windows Server VPS supports up to two simultaneous administrative sessions. If you want to enable multiple Remote Desktop sessions or create additional RDP users, please refer to our guides:
1> How to enable multiple Remote Desktop sessions: https://portal.databasemart.com/kb/a220/how-to-enable-multiple-single-remote-desktop-sessions-in-windows-server.aspx.
2> How to create an RDP user: https://portal.databasemart.com/kb/a739/how-to-create-an-rdp-user-for-windows-server.aspx

Please try accessing your server by referring to the link at https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh

For security reasons, we’re sorry to inform you that port 1433 is disabled. If you need external access to your SQL Server, we recommend changing SQL Server to use a different port.

Please try restarting your server and check any firewall settings that might be blocking outbound traffic. If the issue persists and the server still cannot establish outbound connections, please submit a support ticket so our technical team can further investigate your network situation.

RDP VPS is a remote desktop server based on virtualization technology. It allows you to remotely connect to the server using the Remote Desktop Protocol (RDP), so you can run applications, manage files, install software, and perform office or business tasks as if you were using a local computer. Our Windows server VPS comes with Windows pre-installed and provides full administrator privileges, enabling you to access your server at any time via RDP. For more details, please refer to our [VPS FAQ](https://www.databasemart.com/faq/product-questions/vps).

If your VPS keeps hanging even after multiple restarts, please check your server logs for any error messages and monitor CPU, memory, and disk usage, as high resource usage, software errors, or hardware issues can cause such problems. If the issue persists, please submit a support ticket so our team can investigate and assist further.

Your VPS is always online 24/7 even after you disconnect from RDP. This issue usually happens because the stream or application stops when the RDP session is ended. You can refer to this guide for a solution: https://portal.databasemart.com/kb/a2426/why-my-game-or-streaming-exit-if-i-end-my-server-rdp-session.aspx

Please note that the password required to connect via AnyDesk is not the Windows Administrator password unless it has been specifically configured that way in AnyDesk settings.Kindly check the following: 1 Make sure “Unattended Access” is enabled in AnyDesk. 2 Confirm that the password set under Settings → Security → Unattended Access is correct. 3 Ensure your keyboard layout (e.g., English US) is correct when typing the password. 4 If the issue persists, please try reinstalling AnyDesk and setting a new unattended access password. If it is still not working, please provide us with a screenshot of the error message so we can further investigate.

If you want your applications to continue running after you close your RDP session, you can keep them running in the background — it just depends on how the programs are launched and how Windows is handling them. We have an article that explains this behavior and how to make sure your apps don’t exit when your RDP session ends:https://portal.databasemart.com/kb/a2426/why-my-game-or-streaming-exit-if-i-end-my-server-rdp-session.aspx

After restarting your Windows server, if you encounter a certificate error when connecting via Remote Desktop Connection, please refer to our troubleshooting guide for server connection issues via RDP: https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh. If the issue persists, feel free to reach out to our support team for further assistance.

If you are experiencing a black screen when accessing your VPS via Remote Desktop, please try restarting your VPS through the control panel at https://console.databasemart.com and attempt to connect again. If the issue persists, you can refer to our troubleshooting guide for RDP connection issues here: https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh. If you are still unable to resolve the problem, please contact our support team for further assistance.

To reset or reboot your server, please log in to your control panel at https://console.databasemart.com and use the reboot option for your VPS. If you encounter any issues during the process, feel free to contact us for further assistance.

Based on your description, since you are able to connect to the VPS from your PC but not from your iPhone Windows app, the issue is most likely related to the mobile application, network environment, or saved connection settings on the device.To help us further investigate, could you please provide the following information,1 A screenshot of the error message on your iPhone app, 2 The name/version of the remote desktop application you are using,3 Whether you are using Wi-Fi or mobile data when the issue occursIn the meantime, we suggest trying the following steps, 1 Re-check the IP address, username, and port settings on the mobile app, 2 Try switching between Wi-Fi and mobile data 3 If possible, try another RDP app on iPhone for testing.Once we receive the details, we will be happy to assist you further in resolving the issue.

This usually happens when you are connected with a non root account and do not have permission to write to the target folder. Please upload the file to that user's home directory instead, for example /home/administrator when logged in as the administrator user.

There could be several reasons why you cannot log in to your MT5 account on your VPS. Please try restarting your VPS and check if any firewall settings are blocking outgoing traffic. If the issue persists, you can refer to our troubleshooting guide for server connection issues via RDP or SSH: https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh. If you still cannot resolve the issue, please contact our support team for further assistance.

For servers experiencing slow performance, you can try the following:
1> Check system resources (CPU, memory, disk) for any high usage.
2> Compare network latency or bandwidth with your other server.
3> Make sure drivers, firmware, and system settings match your other server.
4> If it’s still slow after these checks, please submit a support ticket and our team will investigate further.

It means your VPS is allocated two virtual CPU cores from the physical server. This determines how many tasks your server can handle simultaneously and impacts overall performance.

We offer specialized Forex VPS solutions that are designed for low latency and stable operation with trading platforms like MT5. However, the exact average latency from our USA Windows VPS to a specific MT5 server can vary depending on the location of the MT5 broker's server and current network conditions. For latency-sensitive trading activities, we recommend our Windows Server VPS or Forex VPS plans. For more details about our Forex VPS plans, you can visit: [https://www.databasemart.com/forex-server](https://www.databasemart.com/forex-server).

Our servers use various Intel server CPUs, so the exact speed depends on the specific host your VPS is running on.

For those VPS plans without GPU do not support smooth video playback, which is especially noticeable during remote sessions. We recommend upgrading to a dedicated server that offers GPU support for optimal performance.

Intermittent outbound TCP failures on your VPS, despite working DNS and NAT, are most commonly caused by your VPS IP being temporarily blocked by the firewall due to a high number of outbound connections in a short time. When this happens, Remote Desktop access may still work, but browsers and other applications may fail to connect to the Internet until your IP is removed from the blacklist. To resolve this, please contact our support team so we can remove your IP from the blacklist and add it to the firewall whitelist to prevent future occurrences. If the issue persists, please reach out to support for further assistance.

You can find our speed test details on our website here: https://www.databasemart.com/data-center.

To test the connection speed from your location, you can ping our test IPs directly:

Dallas, Texas: 108.181.95.28

Kansas City, Missouri: 163.123.183.33

We currently offer two data center locations: Dallas, Texas (Southern US) and Kansas City, Missouri (Central US). You can test latency using the following IPs: Dallas: 108.181.95.28 Kansas City: 163.123.183.33

These messages indicate storage-level I/O failures on the underlying disk or virtual block device, which may be caused by host storage issues or degraded disk backend; please provide the affected VPS IP and timestamp to our support team so we can check the underlying node health and storage status, and if needed perform migration or further recovery actions.

The server’s bandwidth specifies the maximum available speed. Actual speed depends on factors such as: Current load in the rack and shared bandwidth with other servers; Your local network conditions; Geographical distance between you and the server.

You may refer to the KB here https://portal.databasemart.com/kb/a582/my-server-is-slow-freezen.aspx for guidance on troubleshooting server slow issues via RDP or SSH. If you are unable to resolve the issue, please feel free to reach out to our support team for further assistance.

For servers experiencing slow performance, you can try the following:
1> Check system resources (CPU, memory, disk) for any high usage.
2> Compare network latency or bandwidth with your other server.
3> Make sure drivers, firmware, and system settings match your other server.
4> If it’s still slow after these checks, please submit a support ticket and our team will investigate further.

If your app is frozen or lagging badly, please check your server's system resources (CPU, memory, disk) for any high usage. You can also compare network latency or bandwidth with your other servers and ensure that drivers, firmware, and system settings are correctly configured. If the issue persists after these checks, please submit a support ticket so our team can investigate further. For detailed troubleshooting steps, you may refer to our KB article: [https://portal.databasemart.com/kb/a582/my-server-is-slow-freezen.aspx](https://portal.databasemart.com/kb/a582/my-server-is-slow-freezen.aspx).

To ensure your GPU is being used instead of the CPU, please check the following settings on your server: Open Windows Settings → Graphics settings. Add your application (or Parsec) if not listed. Set Graphics preference to High performance (this will prioritize your GPU). Restart the application to apply the changes. This should allow your tests to utilize the GPU.

Thank you for reporting the issue. To investigate the performance problem, we need more details about the server. Could you please provide the server IP address so that we can perform further checks and identify the cause of the slowness?

Yes, you have full admin access to manage the server.

No. RDP connections share the same system environment. We recommend purchasing separate VPS units or a dedicated server with virtualization to create independent VMs.

Linux VPS does not come with a graphical interface or RDP by default. We can install a GUI and XRDP service upon request.

To activate a Wildcard SSL certificate with the correct domain format in IIS, please follow these steps:

1. **Download the SSL Certificate**: Log in to the [Database Mart Console](https://console.databasemart.com), go to the 'SSL Overview' page, and download the certificate in the `.pfx` format if you generated the CSR in our client console. If you generated the CSR in your own IIS, follow our [How to Complete a Certificate Request](https://www.databasemart.com/doc/complete-a-certificate-request) guide.

2. **Install the SSL Certificate in IIS**: You will need the `.pfx` file and its import password. For a detailed installation procedure, please refer to our [How to Apply an SSL on Windows IIS](https://www.databasemart.com/doc/apply-ssl-on-windows-iis) guide.

**Domain Format for Wildcard SSL**: When applying a wildcard SSL, ensure the domain is entered as `*.yourdomain.com` during the CSR generation. This will secure all subdomains under your main domain.

For additional details, please refer to the full documentation linked below.

Unfortunately, our VPS plans do not support nested virtualization. If you require nested virtualization, we recommend choosing one of our dedicated physical servers, which fully support this capability.

We offer dedicated servers optimized for Android emulators. You can find detailed server options here: https://www.gpu-mart.com/android-emulator-hosting.

We currently do not support direct version upgrades. To upgrade, we recommend purchasing Odoo Enterprise Edition and using Odoo’s official upgrade script.

We do not support modifying virtualization identifiers to bypass software, licensing, security, or anti-cheat detection mechanisms; if you are experiencing compatibility issues, please contact the software vendor for supported environments or requirements.

If your VPS is using a Shared IP, you will need to configure port mapping before connecting to your SQL database remotely from your personal machine.

Port mapping allows you to map a port on the public shared IP address to the internal port of your database service running inside your VPS.

Please log in to https://console.databasemart.com, go to the Port Mapping Management section, and add a new mapping rule.

Define the external port (public network access) and the internal port (the port your database service is running on inside your VPS). Once configured, you can connect remotely by using the shared public IP address and the mapped external port.

If you have a dedicated IP, port mapping is not required, and you can connect directly using your server IP and SQL port.

If you need any assistance, please feel free to contact us.

Port 1433, which is the default port for SQL Server, is blocked externally for security reasons as it is frequently targeted by malicious attacks.

To enable remote access to your SQL Server from your home PC, you can use a custom port or contact us to request a firewall exception.

If you need guidance on configuring the Windows Firewall to open a port, please refer to this guide: https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx.

Docker container data and configurations may be reset on your dedicated server due to several common reasons. Please check the following: 1. Docker volume mount configuration: Ensure your data volumes are correctly mounted and persistent. Using ephemeral container storage will cause data loss upon container restart or recreation. 2. Server reboot or maintenance: If your server undergoes a reboot or maintenance, containers may restart and lose data if not properly configured with persistent volumes. 3. Docker daemon updates or reinstallation: Updates to Docker itself can sometimes affect container configurations. 4. Resource constraints: If your server runs out of disk space or memory, Docker may clean up unused containers and data automatically. If you have verified all of the above and still experience data resets, please contact our support team at support@databasemart.com with the following details: your server IP, the specific container names, and the steps you have already taken. We will investigate further and help resolve the issue.

This error occurs because Roblox (and similar platforms) detects the server environment as a virtual machine, and this is enforced by their anti-cheat/anti-fraud system; this detection cannot be modified or bypassed at the infrastructure level, so the only supported solution is to run Roblox on a local physical machine or a gaming environment officially supported by the application.

VPS instances do not support a private internal network by default and can only communicate via public IP with firewall rules, while dedicated physical servers can be configured with an internal/private network for secure inter-server communication.

Windows VPS supports Plesk installation, but a separate license is required. We do not provide licenses directly. You can purchase a license from the official Plesk website: https://www.plesk.com and install it on your VPS. If you need assistance with setup, our support team is happy to help.

Yes, IIS can be enabled on your server. Please refer to the appropriate guide based on your operating system.
For Windows Server: https://www.kamatera.com/knowledgebase/configuring-iis-for-web-hosting-on-windows/.

To set up a Remote Access VPN on your Windows Server, please refer to this guide: https://www.databasemart.com/kb/install-and-configure-vpn-on-windows.

You can follow our detailed guide here: https://www.databasemart.com/doc/how-to-apply-lets-encrypt-ssl-in-windows. For step-by-step assistance, we also recommend this instructional video: https://www.youtube.com/watch?v=JkbU50d3NTM. These resources will help you successfully install Let’s Encrypt SSL on Windows Server / IIS.

Our GPU VPS uses KVM virtualization technology.

We no longer offer the SmarterMail bundle directly. However, you can purchase the latest bundle from SmarterTools directly. If you already have a valid license, we can assist you with the upgrade on your dedicated server.

Unfortunately, we do not provide Kali Linux VPS, as it is a penetration testing-focused distribution that may pose potential security and compliance risks in a shared hosting environment.

Our VPS servers are not specifically optimized for MT4 or MT5, but they are fully capable of hosting and running these platforms. We provide stable and reliable environments, and many clients successfully use our servers for trading.

Yes, you can. Our windows server VPS does support hosting dotnet websites.

Windows VPS can disable Hyper-V and this will not affect the operation of your server.

Since you can access phpMyAdmin but cannot upload your database, this is often caused by file size limits or permission issues. Please check that your SQL file does not exceed the upload_max_filesize and post_max_size settings in PHP. Also, make sure your database user has sufficient privileges to create tables and insert data.

Windows VPS can disable Hyper-V and this will not affect the operation of your server.

About the trouble receiving emails. Please try the following: check your mailbox settings, make sure your inbox is not full, and look in your spam/junk folder. Also, make sure DNS/MX records are properly configured.

If your websites load in some browsers but not others after a nameserver update, this is often due to cached DNS information in the browser. To resolve the issue, clear the cache in your browser and try loading the website again. This should allow the browser to fetch the updated DNS records.

About the problem chrome and firefox can't open, please try restarting your server or computer, and check if any firewall or security software is blocking the browsers. Also, ensure your network connection is working properly. If the problem persists, please submit a support ticket so our team can investigate further.

phpMyAdmin itself does not have a separate username or password. You should log in using your MySQL database username and password (for example, a MySQL user such as root or any database user you have created). phpMyAdmin is only a management interface and relies entirely on existing MySQL credentials.

The message “You should have Administrator privileges to perform this operation” indicates that the current Windows user does not have sufficient administrative permissions to add a new domain on the server. Please try the following:
1> Log in using the Administrator account, or ensure your current user is a member of the Administrators group.
2> If you are using IIS Manager or a control panel, please make sure it is launched using “Run as Administrator”.
3> If the domain is being added via a third-party panel, confirm that the panel service is running with administrative privileges. After confirming the above, please try adding the domain again.
4> If the issue persists, let us know which user account you are using and where you are adding the domain (IIS, control panel, or other tool), and we will assist further.

As the SQL Server Database Engine is currently not present on the system, you can proceed with installing SQL Server Express using an automated PowerShell script. Please refer to the following KB article for step-by-step guidance: https://www.databasemart.com/kb/sql-server-express-installation-via-powershell. This guide explains how to download and install SQL Server Express, register the MSSQLSERVER service, and start the engine automatically via PowerShell. Once the installation is completed and the service is running, you will be able to restore your databases from backup.

You should upload your website files to the website root directory on the server. This is the main folder configured to serve your website content.If you are unsure which folder is the root directory or need help locating it, please contact support and we will guide you.

The database connection uses your server’s IP address and port. For example: 1> MySQL: Use your username, password, server IP, and port 3306 to connect. 2> SQL Server: Use your username, password, server IP, and port 1433 to connect. If you are unsure of the exact connection details or need help configuring your client, please contact support.

Yes, local audio and microphone input can be transmitted to your VPS, but it requires Remote Desktop Services (RDS) to be installed on the server. For instructions on installing RDS on your Windows Server VPS, please see our guide: https://portal.databasemart.com/kb/a529/how-to-install-rds-on-windows-server-2019.aspx

Windows VPS: You can install MailEnable to run an email service. Detailed instructions are available here: https://portal.databasemart.com/kb/a550/how-to-install-mailenable.aspx. Linux VPS: We recommend installing Postfix and Dovecot to manage email services.

The SMTP port is open and available on our servers. However, the sending rate is limited to a maximum of 28 emails per minute. To protect our network, any server that causes IP abuse or spam-related issues may be suspended immediately.

To run .NET 9 / .NET Core 9 apps, please make sure your VPS OS is one of the following:
Linux: Ubuntu 22.04 LTS or newer, Debian 12, Rocky Linux 9 / AlmaLinux 9.
Windows: Windows Server 2019, 2022, or newer.
If your OS is different, you may need to upgrade or reinstall. For help checking your OS or installing .NET 9, please click “Transfer to Human Agent” and our team will assist you.

Yes, you can run proxy software on your server via Remote Desktop (RDP). However, please note a few important points: The legality of using proxy software depends on the laws and regulations in your location. Our services and policies are governed by U.S. laws. If using proxy or VPN software results in IP blocking, abuse reports, or other network issues, your service may be terminated to protect our network. Due to local regulatory restrictions, we are unable to provide proxy services to customers in mainland China. Please make sure your usage complies with all applicable laws, regulations, and our Terms of Service.

we do not provide licenses for Microsoft Office. To resolve this, you may need to purchase a license directly from Microsoft’s official website.

Our GPU servers are suitable for live streaming. For detailed server information, please visit https://www.databasemart.com/streaming

This message usually indicates a Windows license activation issue; please run slmgr /xpr and slmgr /dlv in Command Prompt as Administrator and provide the screenshot or output to our support team so the activation status can be further checked.

To increase the file upload size limit on your website, you need to modify the settings in your server's configuration.

1. PHP Configuration (php.ini)
Locate your php.ini file and adjust the following directives (e.g., to set a 64M limit):
• upload_max_filesize = 64M (Maximum size for a single uploaded file)
• post_max_size = 128M (Must be set larger than upload_max_filesize)
• memory_limit = 256M (Should be at least as large as post_max_size)
• max_execution_time & max_input_time (Increase these values if larger files take too long to upload and timeout)

2. Web Server Configuration
In addition to PHP, your web server must be configured to allow larger request sizes:
• For Nginx: Adjust client_max_body_size 128M; inside the server or http block.
• For Apache: Add or modify LimitRequestBody 134217728 (in bytes) if explicitly restricted.

If you need further assistance, please log in to your control panel at https://console.databasemart.com and open a ticket for support.

To change the permissions of your RDP user, you will need to adjust the user account settings within your Windows server. Please log in to your server using RDP, then go to **Control Panel > Administrative Tools > Computer Management > Local Users and Groups > Users**. Right-click your RDP user, select **Properties**, and modify the group memberships (such as adding to or removing from Administrators or Remote Desktop Users) as needed. For additional RDP security configurations, you can refer to our guide: https://www.databasemart.com/kb/change-the-rdp-port-on-windows.

Once canceled, data retention is not guaranteed unless a backup service was purchased. VPS typically keeps the most recent backup for about one month. Dedicated servers do not include backups unless the optional BFW backup service is purchased.

Your VPS includes a full backup every four weeks (globally set and non-changeable). For more frequent backups, purchase the Remote Data Center Backup service ($14.99/month), which provides automated backups twice a week.

If you would like to back up a database using SSMS, you can refer to the following guide: https://www.databasemart.com/kb/how-to-backup-a-database-in-ssms.

If your server was removed by the system (for example, due to missed renewal or overdue payment), restoration is possible in some cases:

- For VPS: You can try to restore it directly from your account panel at [https://console.databasemart.com](https://console.databasemart.com) by selecting the canceled service and clicking the **Restore** button. If you do not see this option, please contact our billing team for further assistance.

- For Dedicated Servers or other services: Please contact our billing team first to check if restoration is possible. They will guide you through the process.

Please note, restoration is not guaranteed for all cases and depends on the service type and timing.

If your server was canceled due to expiration or missed payment, restoration may be possible depending on the type of service. For VPS, you can try restoring it directly from your account panel at [https://console.databasemart.com](https://console.databasemart.com) by selecting the canceled service and clicking the **Restore** button. If you do not see this option or if it is a Dedicated Server or another service, please contact our Billing team for assistance to check if restoration is possible and to guide you through the process.

Please note, if the server is already canceled and data has been removed from our system, recovery may not be possible. It is recommended to act as soon as possible.

To recover and restore data on your server, please note the following:

- **For VPS:** If your VPS has been canceled (for example, due to missed payments), you may be able to restore it directly from your account panel at [https://console.databasemart.com](https://console.databasemart.com) by selecting the canceled service and clicking the Restore button. If this option is unavailable, please contact our Billing team for further assistance. Data retention after cancellation is not guaranteed unless you purchased a backup service. By default, the most recent VPS backup is kept for about one month.

- **For Dedicated Servers:** No backup is provided by default. Data restoration is only possible if you have purchased the BFW backup service.

- **For MySQL Database Restoration:**

1. Log in to your VPS via SSH or Remote Desktop.

2. Open the command prompt or terminal.

3. Run the following command (replace the placeholders):

```

mysql --user=[DatabaseUserName] --password=[Password] [DatabaseName] < [DatabaseBackupFile].sql

```

- `[DatabaseName]` must already exist in MySQL.

- `[DatabaseBackupFile].sql` is the backup file you previously created.

4. Confirm the data is restored by logging into MySQL and running `SHOW TABLES;` inside the restored database.

If you did not purchase a backup service or do not have a backup file, recovery may not be possible. Please contact our support if you need additional guidance.

To manage or clear the mail queue on your server, please follow the steps based on your mail server type:

**MailEnable:**

- Navigate to: `C:\Program Files (x86)\Mail Enable\Queues\SMTP\Outgoing\Messages`

- Delete all spam message files in this directory.

**SmarterMail:**

- Go to: `SmarterMail > Manage > Spool > All Message`

- Search and delete unwanted or spam messages.

- Alternatively, access `C:\SmarterMail\Spool` on the server and delete or move suspicious folders.

**Postfix:**

- View queue messages: `mailq` or `postqueue -p`

- Stop Postfix service: `service postfix stop` or `systemctl stop postfix`

- Clear all outgoing messages: `postsuper -d ALL`

- Restart Postfix: `service postfix start` or `systemctl restart postfix`

After clearing the queue, it is recommended to restart your mail service to ensure changes take effect.

For more details and security advice, please refer to the linked knowledge base articles.

If your server was canceled due to expiration or missed payment, restoration may be possible depending on the type of service. For VPS, you can try restoring it directly from your account panel at [https://console.databasemart.com](https://console.databasemart.com) by selecting the canceled service and clicking the **Restore** button. If you do not see this option or if it is a Dedicated Server or another service, please contact our Billing team for assistance to check if restoration is possible and to guide you through the process.

Please note, if the server is already canceled and data has been removed from our system, recovery may not be possible. It is recommended to act as soon as possible.

If your server was canceled due to missed renewal or overdue payment, restoration options depend on your server type:

VPS: To attempt to restore your VPS, please log in to the control panel and select the cancelled VPS instance. If the Restore button is active, it indicates that your data is still intact; the system will automatically begin the restoration process once the corresponding invoice has been paid. If the button is greyed out, we regret to inform you that the data has been permanently deleted and no backups are available.

If your VPS was suspended due to non-payment, you may contact our team within a limited timeframe to request a paid reactivation for data export. Backup availability is not guaranteed, and we strongly recommend that customers maintain their own regular backups. If your service was suspended or terminated due to a policy violation, please contact our Support team for further assistance. For more details or to initiate the process, please reach out to our support via https://console.databasemart.com or email billing@databasemart.com.

For full policy details, refer to our Terms of Service: https://www.databasemart.com/tos

In this case, we can perform a full migration to a healthy node to protect your data; however, the process requires temporary downtime (approximately 1–3 hours) and the server IP will be changed after migration. Please ensure all critical data is backed up in advance before proceeding.

If your service aztlan.anlen.com.ua was canceled due to missed renewal or overdue payment, you can restore a VPS directly from your account panel by selecting the canceled service and clicking the **Restore** button. If you do not see this option, please contact our billing team for further assistance. For other types of services, such as Dedicated Servers or domains, restoration depends on service status and provider policies鈥攑lease contact our billing team to check if restoration is possible.

To renew a service, a renewal invoice is automatically generated 5 days prior to expiration, and a notification email is sent to your registered email. You can log into [https://console.databasemart.com](https://console.databasemart.com) and complete the payment under the **Billing Invoices** section. If you wish to renew in advance or need help, please submit a ticket to our billing team.

If your server was canceled due to missed renewal or overdue payment, restoration options depend on your server type:

VPS: To attempt to restore your VPS, please log in to the control panel and select the cancelled VPS instance. If the Restore button is active, it indicates that your data is still intact; the system will automatically begin the restoration process once the corresponding invoice has been paid. If the button is greyed out, we regret to inform you that the data has been permanently deleted and no backups are available.

Dedicated Servers or other services:Please contact the Billing team first to check if restoration is possible. They will guide you through the recovery steps.

For any questions or if you do not see the restoration option, please reach out to our Billing team through your control panel.

Yes, a cancelled VPS may be restorable if it was cancelled within the past month and a backup is still available.

Please note that dedicated servers cannot be automatically restored after removal. However, if you need to restore a cancelled dedicated server, please contact our support team. We will check whether the server data or backup is still available and confirm if restoration is possible.

To check whether your VPS can be restored, please log in to our client panel:https://console.databasemart.com/

Then go to Virtual Server List and filter the VPS status as Cancelled.

If you see an active Restore button, the VPS can be restored. Click the button to proceed, and a new invoice will be automatically generated for the restoration service.

If the Restore button is greyed out or unavailable, please contact our support team. We will check whether a backup is still available and confirm if restoration is possible.

Please note that restoration availability depends on the backup retention period and whether the backup data is still stored.

If you would like to restore a database backup using SSMS, you can refer to the following guide: https://www.databasemart.com/kb/restore-a-backup-of-database-in-ssms.

You can refer to the following link for instructions on how to attach and detach a database in SQL Server Management Studio (SSMS): https://www.databasemart.com/kb/attach-and-detach-database-in-ssms.

If your VPS has expired and you cannot find a backup, data retention is not guaranteed unless you have previously purchased a backup service. By default, for VPS services, we typically keep the most recent backup for about one month. You can attempt to restore your expired VPS directly from your account panel at [https://console.databasemart.com](https://console.databasemart.com) by selecting the canceled service and clicking the **Restore** button. If this option is not available or you need further assistance, please contact our billing team.

Please note: If no backup exists, your data may not be recoverable.

If your payment is not received for an extended period, your server will first be suspended 3–4 days after the due date. After another 3–4 days, it will be canceled. Once the server is canceled, we cannot guarantee that your data will be retained, unless you have backups. For VPS, we usually keep the most recent backup for about one month. For dedicated servers, no backup is provided by default unless you have purchased our BFW backup service.

Android emulators and demanding games have GPU requirements and cannot run on standard VPS. We recommend using our GPU Dedicated Servers at https://www.databasemart.com/gpu-server.

No. Cryptocurrency mining is not allowed on our VPS, dedicated servers, or GPU servers.

If your server is still experiencing issues after the recent update, please try the following steps:

1. Check system resources (CPU, memory, disk) for any high usage. 2. Compare network latency or bandwidth with your other servers if possible. 3. Ensure all drivers, firmware, and system settings are properly configured and match your other servers. 4. If the server remains slow or problematic after these checks, please submit a support ticket so our team can investigate further.

For more detailed troubleshooting steps, you may refer to our knowledge base or contact our support team for assistance.

The illegal access warning when connecting from a different internet connection may be related to firewall or security configurations on your server. According to our knowledge base, if your server's IP is temporarily blocked by the firewall due to high outbound connections or unusual access patterns, you may experience access issues. We recommend contacting support so we can check and whitelist your IP if necessary. Please note that for security reasons, some well-known high-risk ports are blocked by default. If you continue to encounter this issue, please provide your current IP address to our support team for further investigation.

You are receiving a Let's Encrypt ACME rate limit error because Let's Encrypt has temporarily limited the number of certificate requests from your domain, account, or IP address within a specific time period. This usually happens after multiple failed certificate issuance attempts or requesting too many certificates in a short time. To resolve this issue, wait until the rate limit resets and avoid repeated certificate requests. You can also review the exact ACME error message to identify which limit has been reached, such as failed validation limits, duplicate certificate limits, or certificate request limits. If the issue persists after the limit period has expired, please contact technical support with the full ACME error message for further investigation.

We do not specifically apply any session timeouts or connection limits to your server or IP. Our servers are designed to run 24/7 with full access and no session timeouts. If your AnyDesk session keeps dimming and timing out, it may be related to configuration on your local machine or AnyDesk settings, rather than a restriction on our server side. If you require further investigation, please provide more details or contact our support team.

The error "no kernel image available for execution on device" on your NVIDIA GPU may indicate issues with the CUDA environment or driver compatibility. Based on our knowledge base, we provide support for CUDA and pre-install the appropriate drivers for your selected GPU model. If you require a specific driver version or need to match your environment (such as a particular CUDA version), you may uninstall and install the required version, or contact our technical team for assistance with driver installation. For further troubleshooting, please check your CUDA toolkit, GPU model compatibility, and driver installation status.

If you need specific driver versions or help with pre-installation, please reach out to our technical team.

To enable file transfer between your servers, you can connect VPS servers using their Dedicated IPs, which usually allows them to communicate with each other. For additional help or if you encounter connection issues, please submit a support ticket so our technical team can assist you. If you need to set up more advanced transfer methods or have specific requirements, please specify your use case for further guidance.

The warning "Your connection is not secure" usually appears when your website does not have a valid SSL certificate installed or configured properly. To resolve this, you need to ensure your SSL certificate is correctly issued and installed.

After you purchase an SSL certificate, you must complete the certificate authority's validation process. There are three common methods to validate your domain:

1. **HTTP Validation**: Upload a specific file to your website's `.well-known/pki-validation` directory. Once the file is accessible via your browser, the certificate authority will verify ownership. 2. **DNS Validation**: Add a TXT record to your domain's DNS settings, with the value provided by the certificate authority. 3. **Email Validation**: Approve the certificate via an email sent to pre-authorized addresses for your domain.

Once you finish the validation and the certificate is issued, make sure it is installed on your website hosting. For more details about approving the certificate authority for validation, please refer to the documentation link below.

To reactivate your suspended server, please contact our Support team directly for further assistance, especially if the suspension was due to a policy violation such as email abuse. Database Mart strictly prohibits the use of servers for bulk marketing emails or unsolicited email campaigns in accordance with our Acceptable Use Policy. To prevent recurring email abuse incidents, ensure that you do not use our servers for mass mailing or any unauthorized email activities. For more details, please review our Terms of Service at [https://www.databasemart.com/tos](https://www.databasemart.com/tos). If your service has been suspended or terminated due to non-payment, you may request paid reactivation for data export or backup data retrieval within a limited timeframe by contacting our team. Regularly monitoring your account activities and ensuring compliance with our policies will help prevent future suspensions.

To run .NET Core 9 apps on your VPS, please ensure your VPS OS meets the following requirements:

- **Linux**: Ubuntu 22.04 LTS or newer, Debian 12, Rocky Linux 9 / AlmaLinux 9

- **Windows**: Windows Server 2019, 2022, or newer If your OS version is different, you may need to upgrade or reinstall your server. For assistance checking your OS or installing .NET 9, please contact our support team.

If you are experiencing an HTTP Error 500.35 related to ASP.NET Core and multiple apps, please confirm your server environment matches the required specifications above. For further troubleshooting, please contact support.

You can manage your server and get more help via our console: https://console.databasemart.com

If your website is displaying the default CGI page after setting up Stable Diffusion, it may be due to the web server configuration.

Please ensure that the correct web application or files have been deployed to your web root directory, and your web server (such as IIS) is configured to serve the intended content.

If you require Stable Diffusion pre-installed, our GPU servers come with Stable Diffusion ready for use.

For further assistance with web server setup, please refer to your server documentation or contact our support team.

There are several common reasons for email delivery or access issues:-DNS Records: Make sure your domain's DNS records are correctly configured. Essential records for email include:

-MX (Mail Exchange) Records: These direct emails to your mail server. Ensure the MX record points to the right server (e.g., mail.yourdomain.com).

-A/CNAME Record: For webmail access, ensure mail.yourdomain.com points to your webmail server's IP.

-SPF Record: Prevents unauthorized users from sending emails on behalf of your domain. An incorrect or missing SPF record can cause delivery problems.

-PTR (Reverse DNS) Record: Helps remote servers verify your server's identity. PTR records can only be added by our support team.

-DKIM and DMARC Records: These help authenticate your email and protect against spoofing. Missing or incorrect records can result in emails being marked as spam or rejected.

-Firewall Restrictions: If your server is temporarily blocked by our firewall due to high outbound connections, email delivery or access may be affected. Contact support to have your IP unblocked and whitelisted if needed.

-Email Sending Limits: Be aware that there are limits (e.g., 28 emails per minute) which, if exceeded, may impact email delivery.

If you're unsure about your DNS or mail server configuration, you can refer to the detailed guides or contact our support team for further assistance.For managing DNS records or server settings, please log in to: https://console.databasemart.com

If you are experiencing email delivery or access issues, please check your mailbox settings, ensure your inbox is not full, and review your spam or junk folder. Additionally, verify that your DNS/MX records are properly configured. If these steps do not resolve the issue, please contact our support team for further assistance.

Since your certificate has expired and you cannot log in to the server, you cannot remove these licenses yourself. Please contact our support team so we can help you remove the expired RDS licenses.

There are several reasons why emails from your domain may fail to send to Gmail. Please follow these steps to troubleshoot and resolve the issue:

1. Stop Spam Emails: Ensure your server is not sending spam. If spam is detected, resolve the issue before proceeding.

2. Check Your IP Reputation: Verify your IP reputation at https://ipremoval.sms.symantec.com/. If your reputation is poor, follow their instructions for removal.

3. Check Public Blacklists: Make sure your sending IP is not listed on public blacklists, which Gmail uses for filtering. You can check your status here:
- https://check.spamhaus.org/
- https://mxtoolbox.com/blacklists.aspx

If listed, follow the removal instructions provided by the blacklist.

4. Verify Email Authentication: Ensure your domain has the correct PTR (reverse DNS), DKIM, and SPF records set up. Proper authentication improves deliverability and prevents your emails from being blocked.

5. Submit Removal Requests: Once all above issues are resolved, you can submit a removal request to Gmail using https://support.google.com/mail/contact/bulk_send_new?rd=1.

Following these steps will help improve your email deliverability to Gmail.

If you cannot access your application through the exposed port on your Windows server, please check the following:

- Ensure the port is open in the Windows Firewall. You can find a step-by-step guide here: https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx

- Some ports are blocked for security reasons at the network level. Please refer to the list of blocked ports in our FAQ. If your port is on this list, you will need to use a different port.

- Opening a port in Windows Firewall only allows access through the server's internal firewall. There may also be a network-level firewall. If you have confirmed the port is open in Windows Firewall but still cannot access it externally, please contact our support team to verify or open the port on the network firewall.

- If you are using a shared IP plan, some ports or external access may not be available. For full external access, a dedicated IP is recommended.

If the issue persists after checking these steps, please contact our support for further assistance.

A 500 - Internal Server Error indicates that something has gone wrong on the server side when trying to load your website.

This can be caused by issues such as server misconfiguration, permission errors, or problems with your website's code.

The knowledge base does not provide specific troubleshooting steps for this exact error. If you need further assistance, please provide more details or submit a support ticket so our technical team can help investigate the issue.

If your emails are being rejected due to DNS configuration issues, one common reason is improper or missing DKIM (DomainKeys Identified Mail) records. Setting up DKIM is important for authenticating your emails and ensuring they are not marked as spam. You can find a step-by-step guide on how to set up DKIM, including configuring it with Postfix and adding the DKIM record to your DNS, at the following link:

https://www.databasemart.com/kb/set-up-dkim-on-ispconfig

Correct DKIM configuration helps prove that your emails are sent from your authorized server and reduces the chance of rejection.

If you prefer to handle it yourself, please refer to our step-by-step guide: https://www.databasemart.com/kb/detect-and-remove-xmrig-based-crypto-mining-malware-on-windows-servers

Yes, we support transferring both VPS and dedicated server plans from one customer account to another. To initiate this process, please provide us with the following information: 1. The account to transfer to: The email address (ID) of the recipient account. 2. The plan to transfer: The specific server plan (e.g., VPS package plan or Dedicated server plan) you wish to move. After you have confirmed these details, please submit a formal transfer request via email to our support team at support@databasemart.com. Once we receive your transfer request email, we will verify the information and begin the process of transferring the server plan to the designated account.

If you are unable to log in to your server or account, please consider the following:

- For server login issues (such as VPS via RDP or SSH), you can refer to our troubleshooting guide here: [https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh](https://www.databasemart.com/blog/troubleshooting-server-connection-issues-via-rdp-ssh). If the problem persists, please reach out to our support team for further assistance.

- If you cannot log in to the control panel after placing an order, your account may be under verification for security reasons. This process usually completes within 1 hour, and you will receive an email notification once your account is verified and accessible. If verification is delayed, you may submit a ticket or contact Livechat for help.

- If you need to reset your account or server password, you can do this in the control panel at https://console.databasemart.com. For server password reset, locate your server, click Manage, and find the Change Password option.

If you require further assistance, please contact our support team.

An 'invalid SPF record' error usually occurs due to syntax issues, having multiple SPF records, or exceeding the maximum DNS lookup limit.

To properly include your latest server's IP address, please ensure your TXT record follows the correct SPF format. Here is how you can set it up correctly:

1. If you only use this server to send emails: You can set your SPF TXT record to: v=spf1 ip4:YOUR_SERVER_IP ~all (Please replace YOUR_SERVER_IP with your actual server IP, for example: ip4:xx.xx.xxx.xxx)

If you cannot access your application through the exposed port on your Windows server, please check the following:

- Ensure the port is open in the Windows Firewall. You can find a step-by-step guide here:(https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx)

- Some ports are blocked for security reasons at the network level. Please refer to the list of blocked ports in our FAQ. If your port is on this list, you will need to use a different port.

- Opening a port in Windows Firewall only allows access through the server's internal firewall. There may also be a network-level firewall. If you have confirmed the port is open in Windows Firewall but still cannot access it externally, please contact our support team to verify or open the port on the network firewall.

- If you are using a shared IP plan, some ports or external access may not be available. For full external access, a dedicated IP is recommended.

If the issue persists after checking these steps, please contact our support for further assistance.

For help with your IP address, please note the following:

- All server IPs are static US IPs and cannot be changed or relocated dynamically.

- The primary IP for your VPS or dedicated server cannot be changed, but you can order additional IPv4 addresses ($2/month each) if needed. ARIN justification and IP usage will be required for each additional IP.

- If you need your server IP to be whitelisted, removed from a firewall blacklist, or configured for specific uses (such as proxies or PTR/rDNS records), please contact our support team.

- For any IP-related technical issues or requests, please submit a support ticket in our client portal: (https://console.databasemart.com)

If you have a specific issue with your IP, please provide more details so we can assist you further.

To check whether your UDP ports are open or closed on your server, you need to review your Windows Firewall settings. You can open UDP ports by following these steps:

1. Open **Server Manager**, go to **Tools** > **Windows Firewall with Advanced Security**.

2. In the left panel, click **Inbound Rules**, then click **New Rule** on the right.

3. Select **Port** as the rule type, then click **Next**.

4. Choose **UDP** and enter the specific local ports you want to open.

5. Select **Allow the connection**, apply the rule to all profiles, and give the rule a clear name.

6. Click **Finish**.

You can then test whether the port is open using PowerShell with a command such as:

Test-NetConnection -ComputerName localhost -Port [your_port_number]

For more details, please refer to our guide: https://www.databasemart.com/kb/open-port-in-windows-firewall

If you need to check which ports are already open, please log into your server and review the Windows Firewall inbound rules.

If your approved free trial VPS is failing to deploy, possible reasons include exceeding trial limits, not passing security verification, or not specifying the free trial request correctly during the order process.

If your request was approved but the VPS still fails to deploy, please note that deployment usually takes 5-10 minutes for VPS servers.

In rare cases of delays or technical issues, we recommend contacting our support team for further assistance. You can manage your services and check deployment status at (https://console.databasemart.com).

Windows VPS and Linux VPS are two different products, and it is not possible to directly switch the operating system on the same instance. If you would like to use Linux, you will need to cancel your current Windows VPS and place a new order for a Linux VPS. Please note that the data on the current Windows VPS will not be preserved during this process and will be lost.

You can request PTR (Reverse DNS) records for most IP addresses offered by our service. However, PTR records cannot be added to certain IP address ranges, including: 77.xxx.xxx.xxx, 93.xxx.xxx.xxx, 83.xxx.xxx.xxx, 155.xxx.xxx.xxx, and 38.xxx.xxx.xxx. Please contact us if you wish to add a PTR record.

To open or enable port 2096 for cPanel on your VPS, please ensure the service inside your VPS is running and listening on port 2096.

Then, log in to your control panel at https://console.databasemart.com, go to the Networking page, and use the Port Mapping Management to add a rule that maps the desired public port to your VPS's internal port 2096.

If your VPS uses a Windows firewall, you can find a detailed guide for opening ports here: (https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx). Make sure there are no firewall rules blocking the traffic.

To change your server's public ports to 80 (HTTP) and 443 (HTTPS/SSL), please follow these steps:

1. **Check Your Web Service**: Ensure your web service inside the VPS is running and listening on ports 80 and 443.

2. **Configure Port Mapping in the Control Panel**:

- Go to [Database Mart Control Panel](https://console.databasemart.com).

- Select your VPS and navigate to the **Networking** section.

- Use **Add Port Mapping** to map public ports 80 and 443 to your internal server ports.

3. **DNS Settings**: Point your domain DNS to the public IP shown in the control panel.

4. **Enable SSL (Optional)**: After domain mapping, you can enable HTTPS by installing a free SSL certificate or uploading your own in the control panel under **Website Management > Certificate**.

5. **Firewall Settings**: Make sure your firewall allows traffic on ports 80 and 443.

If you are using Nginx on Ubuntu, you can also follow the steps to install Nginx, configure your domain, and use Certbot to install a free SSL certificate for HTTPS.

To open a port on your server, use the following commands: on Linux with UFW, run sudo ufw allow /tcp (or /udp); on Windows, run New-NetFirewallRule -DisplayName 'Open Port ' -Direction Inbound -Protocol TCP -LocalPort -Action Allow in PowerShell as Administrator. Replace with the actual port (e.g., 80) and adjust protocol as needed.

To open port 80 on your server, run sudo ufw allow 80/tcp on Linux, or on Windows, run New-NetFirewallRule -DisplayName 'Open Port 80' -Direction Inbound -Protocol TCP -LocalPort 80 -Action Allow in PowerShell as Administrator.

Yes, it does take a little bit of time. For the dedicated IP to be properly assigned and bound to your VPS, the system needs to safely shut down and process the backend configuration, which typically takes about 3 to 5 minutes.

Please give it just a few more moments and check your panel again shortly.

If it has been longer than this timeframe and your VPS has still not restarted or the IP hasn't appeared, please click the 'Transfer to Live Agent' button in your panel immediately so our technical team can check the deployment status and handle it for you right away.

For security reasons, our network firewall blocks external access to the default SQL Server port (1433). To enable external connectivity, we recommend configuring SQL Server to use a custom port (such as 1444). After updating the port configuration, please ensure that the new port is also properly allowed through the Windows Firewall to permit incoming traffic. If you need any assistance with updating the SQL Server port or configuring firewall rules, please let us know. We would be glad to arrange support to guide you through the process.

Yes, our port 25 is open on our network; however, it cannot be used with a Shared IP address. Please note that our current plans—including Express Linux, Express Windows server plans-are assigned a Shared IP address by default. Therefore, port 25 will not function on these standard plans. If you require port 25 for mail services, you will need a plan with a Dedicated IP. Please let us know if you would like to upgrade your current plan, or if you would prefer to be transferred to a live support agent to help you choose the right solution.

Here is our standard delivery time for different server types:

For VPS orders: Delivered within 3–5 minutes after trial approval or payment completion. A notification email will be sent once it's ready.

For Dedicated Servers: Most support automatic deployment. Linux usually takes within 1 hour, and Windows takes up to 3 hours.

For Custom Setup: If the server lacks automatic deployment or needs a custom OS, it can take up to 48 hours.

To check your exact order status and speed things up, could you please provide your order number or registered email?

The memory shown inside your VPS may appear lower than what is included in your package because we use dynamic memory allocation on our VPS platform. With this setup, RAM is allocated based on real-time system demand rather than being permanently fixed inside the operating system, so the available memory displayed in the server may not always match the plan specification even though the full allocation is reserved at the infrastructure level and can be assigned when needed. Please note that enabling dynamic memory is part of our standard platform policy to improve overall resource efficiency and performance. If you require a fixed memory allocation instead of a dynamic setup, please contact our support team for further assistance.

Please note that for enhanced security, the default connection ports on our servers are usually modified and are not the standard default ports (such as standard RDP 3389 or SSH 22).

To ensure you are using the correct connection details (including the specific port assigned to your server), please log in to your billing portal and check your server details. You can also refer to our step-by-step login tutorials below:

For Windows Servers: https://www.databasemart.com/blog/connect-to-windows-servers-remotely

For Linux Servers: https://www.databasemart.com/blog/connect-to-linux-servers-remotely

If you have reviewed the guide and are still experiencing issues, or if you would prefer direct assistance, please let us know. We will be more than happy to transfer you to a live support agent to help you troubleshoot further.

For your convenience, you can easily and quickly reboot your server on your own directly from your control panel by following these steps:

Log in to https://console.databasemart.com/.

Go to the Virtual Servers section (or the corresponding server type).

On the left-hand menu, click on Server Management (as indicated in your management panel). There you will find the Reboot button.

If you have any trouble finding this option, or if you prefer a live agent to guide you or handle it for you, please reply to this message and we will immediately transfer you to our human support team.

The black screen issue you are experiencing is usually caused by an issue or temporary freeze of the RDP service. We recommend that you try restarting the server via our control panel first. This will often help restore the Remote Desktop service to normal operation.

We're sorry, but we currently do not provide DDoS protection for VPS services. If you require DDoS mitigation, we recommend using a third-party service such as Cloudflare for protection.

If your VPS deployment takes longer than expected — for example, it remains in the 'deploying' status for over an hour, or fails to complete, please visit our homepage at https://www.databasemart.com/ and contact us via LiveChat or email us directly at support@databasemart.com.Our technical team will help resolve your VPS deployment issue promptly.

The typical deployment time for a VPS is usually within 5–10 minutes. If your VDS has been trying to deploy for over 7 hours, this is much longer than expected. There may be a temporary issue or an out-of-stock configuration. We recommend submitting a support ticket through your client portal for further assistance. You can access the portal here: https://console.databasemart.com

I understand that your website is still not working. There can be many different reasons for this issue. Please follow the troubleshooting steps below in order:

1. **Check if your domain has expired**First, verify that your domain name is still active and has not expired.We recommend using the following tool to check the domain status:[https://whois.domaintools.com/](https://whois.domaintools.com/)

2. **Check your DNS records**Make sure your domain’s DNS records are correctly configured and pointing to the correct server IP address.You can use this tool to verify DNS propagation and records:[https://dnschecker.org/](https://dnschecker.org/)

3. **Check if your web server is running**Please confirm that your server and web service are running properly. For example, check whether:* Nginx is running* Apache2 is running* IIS is runningAlso make sure the server itself is online and accessible.

4. **Check website files and configuration**If all the above are working correctly, the issue may be related to your website files, database, or configuration settings.

If you are unable to resolve the issue after completing these steps, please send an email to support@databasemart.com for further assistance. In your email, please include:* Your domain name or website URL* The exact error message you receive when accessing the website* A detailed description of the issueThis information will help our support team investigate and assist you more efficiently.

If your VPS is experiencing browsing or internet connectivity issues, please try restarting your VPS and check any firewall settings that might block outgoing traffic.

If the problem persists, submit a support ticket so our team can investigate network issues from our side.

Unstable connectivity may also be caused by network congestion, distance, or local network problems. You can check if the issue occurs from different networks or devices, or test with a VPN.

Please provide your server IP to support for further diagnosis. For more information and troubleshooting, please refer to our FAQ at https://www.databasemart.com/faq/technical-questions

Thank you for reaching out. I'm sorry to hear that your website has been down for the past 10 hours. To help us investigate and identify the root cause, could you please provide the domain name of the affected website? Once we have that information, we'll check the server and network status right away. We'll wait for your response.

To verify whether your custom port is open on the network firewall, you can perform two tests: first, test externally using Telnet by running telnet from a client outside your server (such as your local computer) — if the port is open, the screen will go blank or show a connection message, but if it is blocked, you will see a connection timeout or refused error; second, test locally on your Windows server using PowerShell by running Test-NetConnection -ComputerName 127.0.0.1 -Port (or using the server's actual internal IP address) as an Administrator — if the local test succeeds but the external Telnet test fails, this indicates that the port is likely being blocked by the network (data center) firewall rather than the Windows Firewall. Please note that opening a port in Windows Firewall only allows traffic through the internal firewall of your server and does not bypass the network-level firewall. If you have already configured Windows Firewall but still cannot access the port externally, please contact our support team so we can check or open the port on the network firewall for you. For detailed steps on opening a port in Windows Firewall, please refer to our guide: https://portal.databasemart.com/kb/a326/how-to-open-port-in-windows-firewall.aspx.

The primary IP for your dedicated server cannot be changed. However, you can order additional IP addresses for your server at the price of $2/month/IPv4. Please note that ARIN justification and IP usage details are required for each additional IP. If you need to manage your server or order additional IPs, please visit [https://console.databasemart.com](https://console.databasemart.com).

Yes, if you do not set a PTR (Reverse DNS) record for your IP, it is likely that your sent emails may be marked as spam or rejected by some email providers. According to our documentation, PTR records cannot be set for IP addresses in the 93.xxx.xxx.xxx range. This limitation can impact your email deliverability, as many major email services require a valid PTR record to trust incoming mail and prevent spam. If you need further assistance with email setup or alternative solutions, please let us know.

To open a specific TCP port inbound on your Windows server for a web application, please follow these steps:

1. Open Server Manager and navigate to Tools > Windows Firewall with Advanced Security.

2. In the left panel, select Inbound Rules. On the right, click New Rule.

3. Choose Port as the rule type and click Next.

4. Select TCP (or UDP if required by your application). Enter the specific local port number (e.g., 1093).

5. Select Allow the connection and click Next.

6. Apply the rule to Domain, Private, and Public profiles. Click Next.

7. Name the rule (for example, Allow TCP 1093) and click Finish.

You can test if the port is open by running the following command in PowerShell:

Test-NetConnection -ComputerName localhost -Port [your_port_number]

For further information, please refer to the detailed guide here https://www.databasemart.com/blog/how-to-open-port-in-windows-firewall#4-apply-to-tcp-or-udp-and-entry-port-number

For dedicated servers, direct upgrades are not supported. To switch from an Advanced Dedicated Server - SSD to an Advanced Dedicated Server - NVMe, you will need to order the new NVMe server and manually migrate your data. We provide a 3-day grace period during which both your old and new servers will be accessible, allowing you time to transfer your data. If you need assistance with the migration process, please let us know and our team can provide guidance. You can manage your servers and migration process via the control panel at [https://console.databasemart.com](https://console.databasemart.com).

Currently, we operate two data center locations: Kansas City and Dallas.Please note that our Dallas data center includes up to 2Gbps DDoS mitigation protection. However, protection coverage may vary depending on the type and scale of the attack.For security reasons, certain high-risk ports may also be restricted on our network.If you have any concerns regarding DDoS protection for your IP address or require higher-level protection, please feel free to contact our support team for further assistance.

Our VPS plans don’t support crypto mining, which is why the container can’t connect externally.

Video hosting sites may show network or format errors on your server due to several reasons:

- If you are using a VPS plan without GPU support, smooth video playback is not guaranteed, especially during remote sessions. We recommend upgrading to a dedicated server with GPU support for optimal video performance.

- Server performance issues can also cause playback errors. Please check your system resources (CPU, memory, disk) for high usage and compare network latency or bandwidth with other servers you might have. Ensure drivers, firmware, and system settings are up to date.

If you have checked these factors and the issue persists, please submit a support ticket so our team can further investigate.